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Kia Country of Charleston

Charleston, SC

4.7
2,769 Reviews

2361 Savannah Highway

Charleston, SC

29414

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2,769 Reviews of Kia Country of Charleston

November 06, 2023

Buyer Beware. Under the guise of 'I love to help people' he 'sold' me a new car , took in my trade in that is worth more than the new car. And put me in a loan tha More

by Cew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaac Roelfsema, Luis Colon
Nov 06, 2023 -

Kia Country of Charleston responded

We are disappointed that you are disappointed with your experience. As a dealership, we take pride in helping our customers, as well as take pride in trying NOT to pressure people into purchasing. At the same time, with the volatility in interest rates these days, many of our approvals are only good for a few days. Stressing the fact that a vehicle of interest may not be here when you come back, especially one of the least expensive new vehicles on our lot, is not necessarily a sales tactic anymore. The less expensive new vehicles typically sell quicker than any other vehicles, and they're not exactly the easiest to find at the moment. We hate seeing customers pass up the opportunity to buy a vehicle that works for their wants, needs, and budget. As for not going home and thinking about it, our records indicate that you agreed to a deal on Saturday and came back Monday to finish up the deal. All you had to say was that you didn't want to move forward with the deal at anytime before taking delivery of the vehicle and we could have gladly canceled the deal. Instead, we did everything you asked us to do, including finding a lender who would allow 90 days to first payment. Any extended vehicle service contracts, maintenance programs, or gap coverages are cancellable, and the refundable balance can be applied to the principal balance of the loan. If you don't want any of those coverages, we would be happy to assist you in canceling those options and have the warranty company refund the balance to your loan balance. Finally, the vehicle you purchased is still in high demand, so if you want to sell the vehicle back to us, we would be happy to give you an offer to purchase the vehicle back!

Nov 06, 2023 -

Cew responded

What would be the price to offer me to purchase the vehicle back?

Nov 06, 2023 -

Cew responded

And cancelling the maintenance programs would not be enough to bring me even. What about the Markup on the sticker price, that was the clincher which I did not realize until later. Can you give me a refund on that as well, then I may break even? Thank you

Nov 17, 2023 -

Kia Country of Charleston responded

Please feel free to call the dealership and ask to speak with Adam Richey, our General Sales Manager. He would be happy to answer all of your questions and get this sorted out for you.

Nov 18, 2023 -

Cew responded

I will call the General Manager . I expect to Have them give me full value of the loan . Otherwise I am prepared to file a complaint to the Better Business Bureau, Chamber of Commerce, and for age discrimination. Thank you

October 27, 2023

Cody made buying a car from Kia Country of Charleston as easy and quickly as could be. Very delightful person! The whole experience was great. I highly recommend. More

by kmaher_denver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Struthers, Corey Sullivan
Nov 01, 2023 -

Kia Country of Charleston responded

Thank you so much for choosing Kia Country of Charleston! We appreciate you more than you could possibly know. Congratulations on your new purchase 🎉

October 16, 2023

I was dealing with Tony Washington, and he was very professional and showed that he really wanted to try to get me where I wanted to be financially when purchasing a vehicle. I ended up buying a 2018 K More

by galatiaofficialmusic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Washington, Corey Sullivan
Oct 18, 2023 -

Kia Country of Charleston responded

Congratulations on your Kia Sportage! We're happy to hear you were guided in the right direction and felt comfortable with everyone you encountered here. Thank you for choosing Kia Country :)

October 15, 2023

Been buying Kia's since 2008. Love the cars. Love the service. They want me to keep coming back and I think I always will. Definite recommend. More

by Jpmonte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Jones, Chelsea Rowlands, Tony Washington
Oct 18, 2023 -

Kia Country of Charleston responded

WOW thank you so much. The loyalty is greatly appreciated. We're happy to be your go-to dealer and can't wait to see you again :)

October 15, 2023

Great customer service Davis did an excellent job of walking me through the process . Will return for future purchase More

by Kgoad29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Smith
Oct 18, 2023 -

Kia Country of Charleston responded

Thank you for taking the time to recognize our team. Hope to see you back in soon :)

October 14, 2023

Works with you. Finds the best fair price. Good service. Sells great products that are backed with a Warrenty. More

by Jtking001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Smith, Isaac Roelfsema
Oct 18, 2023 -

Kia Country of Charleston responded

Thank you so much for choosing Kia Country of Charleston. We appreciate you more than you could know :)

October 14, 2023

Very happy with my experience. Davis was very patient and helpful while I made my decision. More

by mackenzie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Smith, Isaac Roelfsema
Oct 18, 2023 -

Kia Country of Charleston responded

Thank you for choosing Kia Country and taking the time to recognize our hard-working team members. Congratulations on your new purchase :)

October 11, 2023

Called for information about a Niro plug in and Jorden answered all my questions. He was very realistic and informative. I’m a ways away from buying but I’m keeping notes on everything he told me. More

by Lionel
Recommend Dealer
Yes
Employees Worked With
Jorden Reaves
Oct 11, 2023 -

Kia Country of Charleston responded

Thank you for sharing Lionel. We're always happy to help and we'll be here for you when you are ready to make the purchase :)

October 10, 2023

I had the most remarkable experience at Kia Country of Charleston. I initially had low expectations, considering the dealerships in Charleston are awful. If you’ve ever bought anything anywhere here, you More

by cherylf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Roelfsema, Luis Colon
Oct 11, 2023 -

Kia Country of Charleston responded

Thank you so much for choosing to buy from us Cheryl. We're so happy Luis created a welcoming environment for you and changed your mind on buying from a dealership. Congratulations on your new purchase :)

October 09, 2023

We have worked with Jordan twice now. He has been great both times! Very personable and was also great with our 5 year old which means so much to us. Great guy. Ask for him if you’re purc More

by Nlflatley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorden Reaves
Oct 11, 2023 -

Kia Country of Charleston responded

Thank you so much for continuing to purchase from Jordan and Kia Country. We appreciate your love for our staff and the Kia brand. Congratulations 🎉

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