Kia Country of Charleston

Great Group of Guys Well in all honesty I hate to go car shopping. But I must admit this was a great experience. I had spoken to Mike before I came to the dealership and Well in all honesty I hate to go car shopping. But I must admit this was a great experience. I had spoken to Mike before I came to the dealership and he turned me over to Justin who brought out the exact car that I wanted to see, we went for a test drive and it was exactly what I was looking for. He showed me a couple different packages and we got with Adam and we worked together and came to a agreement. It was all in all a great car buying experience. I highly recommend these guys. They were awesome. More

Kia customer for life Amazing customer service by Justin and Bill! They made sure to work hard to make sure I got the best deal on my new vehicle. Justin walked me through Amazing customer service by Justin and Bill! They made sure to work hard to make sure I got the best deal on my new vehicle. Justin walked me through all the new features and Bill gave me a hand installing my son’s car seat. Above and beyond customer service. This is my second purchase from Kia and I am not disappointed! Thank you again. More

Great place to buy a car! First of all, this is our third car we have bought from there and it will not. E our last. Elijah tucker had always been mt salesman and he goes well First of all, this is our third car we have bought from there and it will not. E our last. Elijah tucker had always been mt salesman and he goes well beyond the extra mile, there was no pressure to buy not even from the manager. I asked for the OTD price in which they gave me then I asked for my trade in value and it couldn't be beat! More

Great sales and service Elijah Tucker walked me through the whole process and answered all my questions and made my car buying experience fantastic.Service department very we Elijah Tucker walked me through the whole process and answered all my questions and made my car buying experience fantastic.Service department very welcoming too!! More

Easy and just as fast as promised. My experience was easy and just as fast as promised with no difficulties or surprises. Justin and mike as well as jeremy were very helpful, knowledgea My experience was easy and just as fast as promised with no difficulties or surprises. Justin and mike as well as jeremy were very helpful, knowledgeable, and understanding. More

Exceptional My car was totaled and the dealership help get the gap paperwork completed. I was able to get a new car as well. With the circumstances everyone too c My car was totaled and the dealership help get the gap paperwork completed. I was able to get a new car as well. With the circumstances everyone too care of me! More

Great expirence I’ve been to a bunch of dealerships the past few years, and Justin was a no pressure salesperson!! I will highly recommend this dealership and Justin I’ve been to a bunch of dealerships the past few years, and Justin was a no pressure salesperson!! I will highly recommend this dealership and Justin. More

Ongoing repair issue I bought a 2014 Chevy Spark (used car) from Kia Country of Charleston. The car looked in great shape and only had 32000 miles on it, so I took it for I bought a 2014 Chevy Spark (used car) from Kia Country of Charleston. The car looked in great shape and only had 32000 miles on it, so I took it for a test drive and purchased it. The price was $8,000 which I found reasonable given the above information. I thought I'd purchased a car that would serve me for at least a few years with no issues. In addition to the sticker price I also purchased a $2000 extended gold warranty. So my total price was close to $11,000. In less than a year there was a failure of the coolant system which resulted in a blown head gasket. I took the car back to Kia Country of Charleston, with no appointment, but basically the car was undrive-able so I dropped it off. The dealership and the warranty people keep going back and forth debating on levels of repair, but bottom line it's been 33 days since I took the car there and there is no end in sight. Also no loaner car available. At this point if they would take the car back and pay off my loan I'd be a happy camper, but probably that's not going to happen. I hope to get my car back soon, but who knows. The warranty people need to inspect repairs to approve them and Kia tells me the delay is because of that. Still. 33 days for any repair is unreasonable. If they provided a loaner car, that might be a different story, but the loaners (which Kia doesn't have available) are only covered for ten days. Not happy. I may update this review if I get resolution. I probably shouldn't post this as they might hold this against me, but I feel I have a legitimate complaint. I feel I am not a priority at all, although I think they'd want to settle this to get me out of their hair. On a side note, I was even willing to trade this in on a new car, but because I am so underwater on this car because of the warranty being part of my loan, my new payment would have been out of my budget. Like I said earlier in this review, at this point I would be happy if they just took the car off my hands and took care of the loan. I know that is wishful thinking. More

phenomenal customer service My fiancé and I were greeted warmly by a gentleman named Tim Leray. He was very patient and informative about any and all questions we had. Even after My fiancé and I were greeted warmly by a gentleman named Tim Leray. He was very patient and informative about any and all questions we had. Even after the papers were signed and the deal was done he still took his time to look into a couple concerns we had without seeming aggravated or annoyed. Also he said he would send me a Kia mug I liked and I’m looking forward to that!!! I asked if he could throw one in and he was kind enough to say he’d mail me one of his. ( I love travel mugs!!) He was very nice and allowed us to take our time. Never once felt rushed . He also was kind enough to offer us drinks several times . A true gentleman. I would highly recommend this salesman to anyone !!!! Come see him!!!! Everyone there was very nice including the gentleman who did our final paper work . Also I appreciate the guys who got us approved for a loan from the bank because it was not looking good however they were able to make it happen and we are forever grateful. Definitely five-star customer service! Loving our new Kia!!! More

Fast service and not pushy! My husband and I drove from Myrtle Beach to Charleston first of all because Kia Country in Charleston has the best price for the 2019 Kia Sorento. My My husband and I drove from Myrtle Beach to Charleston first of all because Kia Country in Charleston has the best price for the 2019 Kia Sorento. My husband and I work long hours and they were able to get a lot of the preliminary work done before we drove to Charleston. Once we got there, we went for a quick test drive. Our car salesman Frank was AWESOME. He was so down to earth and not your typical pushy car salesman. I knew what I wanted before we even got to the dealership and he respected that. Bill and Andy made the rest of the process quick and easy and we were able to get all of our paperwork signed and left shortly after that with our brand new Kia. If you are considering a Kia, I would just skip your local dealership and drive to Kia County in Charleston. You won't be dissapointed! More