Kia Autosport of Pensacola - Service Center

Never thought I would be Disappointed in Kia Pensacola I have bought 4 cars from Kia (3 brand new and one used, not even used and not a Kia) and I had not had an issue with any of them until recently. The I have bought 4 cars from Kia (3 brand new and one used, not even used and not a Kia) and I had not had an issue with any of them until recently. The fourth car I bought was a brand new 2015 KIA Forte. I loved this car from first site. It had 5 miles on it when I got into it. Everything was great with it until 2016. I took it in for it's normal oil change and told them about some knocking sounds. It turns out, the head had to be replaced. I was very surprised, but knew the warranty would take care of it, so no big deal. Once is was out of the shop it started shutting off on me while driving. I took it back to them and they couldn't duplicate it, so I kept driving it. FINALLY it started making a noise, turns out there was something wrong with the alternator. I had also informed them about a shifting issue, but again, could not duplicate the problem. Now here we are in August 2017 and 40,000 miles and a noise when it shifts is happening. Well apparently, they CAN duplicate that and have kept the car for repair and put me in a rental,which is great, but when I try to talk to someone about my concerns with the fact that I have a dud of a car, they attempt to sell me another one? Really? Not only that, but they want to put me in a car that I don't even like and raise my monthly payments by $50?? You sold me a DUD! What happens later when the warranty is out and there continues to be issues with this car? What happens when I try to sell it and the value is lower than normal because of the issues it had? I am so disappointed in the way they handled this situation today that right now, I wouldn't even suggest anyone go there. I know there is a bad seed every once in awhile, you would think they would do something to make it right, other than continue to fix during warranty, then let me hope and pray I can get rid of it as soon as possible after 100,000 miles. This would have been the last car for me. Not anymore, I have to start planning on what to do in 60,000 more miles. More

Great Service Department Every time I have brought my car to Kia, whether for routine maintenance or minor repairs, David has always been great. He's great at explaining the Every time I have brought my car to Kia, whether for routine maintenance or minor repairs, David has always been great. He's great at explaining the different services that are available and which ones my car needs at that time. If anything else is discovered he will call and explain what needs to be done, whether it is a pressing issue or something that can wait a little while, and how much it will cost. If something cannot be fixed that day he works with me to schedule a time for me to bring it by. Overall, I am extremely happy with the service department at this location. More

Love my Kia! Every experience I have had with this dealership has been positive. Neil is the best salesman I've ever had the pleasure of dealing with. He truly go Every experience I have had with this dealership has been positive. Neil is the best salesman I've ever had the pleasure of dealing with. He truly goes above and beyond and always recognizes us when we come in for service. More

Went in for an oil change... left with a new car! My salesmen are the best. Sold us 2 brand new cars in 6 months. They are freaking awesome!!!! Went to get my Kia Soul serviced and left with a sorrent My salesmen are the best. Sold us 2 brand new cars in 6 months. They are freaking awesome!!!! Went to get my Kia Soul serviced and left with a sorrento!! More

recall came in for a recall and let with a brand new car. nothing better than that. Neil and Vince were awesome. they made me and my husband very comfortable came in for a recall and let with a brand new car. nothing better than that. Neil and Vince were awesome. they made me and my husband very comfortable. great communication. More

Friendly and knowlegble Ever since a purchased my kia soul your service dept is and will always be the only one to service my car. Every time I need to go there the experienc Ever since a purchased my kia soul your service dept is and will always be the only one to service my car. Every time I need to go there the experience is so much better and better. you guys ROCK. Thank you More

Exceptional service! David Rosa is on top of his game! He is everything a service rep should be and then some! He doesn't just live behind the counter. He is a go-getter David Rosa is on top of his game! He is everything a service rep should be and then some! He doesn't just live behind the counter. He is a go-getter and does any and everything he possibly can for the customer. He kept me informed every step of the way with what was going on with my vehicle. Any questions I had, he got the answer if he didn't already know it. David is such a personable guy and what a great smile!! Just seeing him there when I walk into the place for service or repairs just makes my day!! More

Great initial contact Victoria Chavers was exemplary in your intial contact with me when I made a service appointment. She was patient, caring and helpful when trying to cr Victoria Chavers was exemplary in your intial contact with me when I made a service appointment. She was patient, caring and helpful when trying to create a good description of what was happening with my vehicle. She asked great questions to clarify what was really needed in the scope of work needed. She also asked if there was any other service needed for the vehicle. So pleasant and cheerful. Thanks! More

Rate service experience Was very satisfied with David Rosa,was very informative and professional. They keep you up to date with whats going on and time of service. Was very satisfied with David Rosa,was very informative and professional. They keep you up to date with whats going on and time of service. More