Kia Autosport of Pensacola - Service Center

I went to the service center for a oil senser leak. . I already had the main oil barring go out of my used 2017 KIA. My extended warranty co Rt 66 said the oil sending unit had an extended warranty put . I already had the main oil barring go out of my used 2017 KIA. My extended warranty co Rt 66 said the oil sending unit had an extended warranty put on it new for 150,000..miles..So I go to KIA services dept.. They changed the oil and tell me they are doing a oil sending unit test.. Bring the car back in 1000 miles.. Do not check the oil..(Mind you it has a bad leak). So about 200 miles my lifters are pecking and not much power.. I go straight to KIA.. I tell them.. They have to check it..I don't want to ruin my motor.. She goes out and tells me they did not put a seal on the oil cap ,so they weren't doing a test.. I hand her my bill..I had saved and I have the sticker in the window too. To bring it back in 1000 miles.. She said yeah its low on oil..about 1 1/2 QTS...Try 3 1/2 QTS low. My car was super hot.. So If I, being a woman did not know to pay attention to my car.. I would have burnt my motor up.. She said it not under warranty.. So now I'm waiting for Rt 66 insurance to let me know what to do next.. This KIA service dept did not seemed interested in the fact I was told to bring it back and they were doing a test..SYNTH was the name on my window sticker..My question how did this order to return and not check my oil get screwed up so bad.. The service dept acted like I was nuts.. But I have paperwork telling me come back in a 1000 miles.. Totally Mad More

Great dealership with wonderful people to work with. Always enjoy the people and the environment Always enjoy the people and the environment More

Kerri was very professional and courteous. Excellent customer service. Kept me informed throughout the process. Excellent customer service. Kept me informed throughout the process. More

Professional staff who listen to the customer and do timely work for scheduled inspections and routine events. timely work for scheduled inspections and routine events. More

Excellent customer relations and support! !! Kerri was attentive to our needs and very professional in her manner. She quickly attended to the recall issue we had and scheduled the vehicle i !! Kerri was attentive to our needs and very professional in her manner. She quickly attended to the recall issue we had and scheduled the vehicle immediately for service. Kerrie promptly called us when the work was complete and said we could pick up our KIA. WOW, she called us within about three hours. Not only was the work done, and done correctly, our KIA was washed and cleaned to a showroom shine! Our thanks to Kerrie and a great service department. More

Was from out of town and had to take my car in due to a serious engine issue. The Team was very nice and accommodating. Car was diagnosed and engine replaced in 2 weeks. They even held the car for me unti serious engine issue. The Team was very nice and accommodating. Car was diagnosed and engine replaced in 2 weeks. They even held the car for me until I could make arrangements to get back down and pick it up. Tessa was very helpful. More

The techs are pretty good. i will never buy another kia..bad motor on recall but want honor it till the motor locks up..burns oil like water falls.. i will never buy another kia..bad motor on recall but want honor it till the motor locks up..burns oil like water falls.. More

Poor communication and customer service. Wasted my time , only to find out they were going to charge me for what was said to be a “free” service. Very poor service advisors . I hope I don’t Wasted my time , only to find out they were going to charge me for what was said to be a “free” service. Very poor service advisors . I hope I don’t have to go back there again. More

Kia diagnosed the problem with my Sportage and got my car back up and running, with No charge to me! I got a new engine! back up and running, with No charge to me! I got a new engine! More