Kia Autosport of Pensacola - Service Center

I've been trying for several months to get a service appointment since I was told I had to use them to keep my warranty. I have tried over 100 times (no exaggeration) to get someone to call me back. App appointment since I was told I had to use them to keep my warranty. I have tried over 100 times (no exaggeration) to get someone to call me back. App, phone, website, chat, email...nothing works. I am now resorting to finding Kia service centers in other cities to see if I'm important enough to them to have me a customer. More

As always, Cody did a fantastic job on managing my last two service visits. He communicated the needs/options for service and the completion of work. He made sure the vehicle was cleaned and washed bef two service visits. He communicated the needs/options for service and the completion of work. He made sure the vehicle was cleaned and washed before pickup and the costs were clearly explained (warranty vs consumer) and warranty parts were ordered in a timely manner. Cody is a major reason for our using this dealership for service. Kia Autosport of Pensacola is blessed to have staff like him. More

Excellent customer service! Amber is a dedicated helpful advisor & she is a valueble asset to the kia team! Looking forward for my next appointment… Amber is a dedicated helpful advisor & she is a valueble asset to the kia team! Looking forward for my next appointment… More

I am extremely pleased with Kia autosport in Pensacola. They are very good with making an appointment, keeping me informed about what is going on with the service. The waiting area is very nice, good Tv, They are very good with making an appointment, keeping me informed about what is going on with the service. The waiting area is very nice, good Tv, drinks, snacks, and even a ride to somewhere if needed. I will never go anywhere else. More

Bought a used car about a year ago and have had multiple service appointments with this dealership. They are professional, polite, keep their timelines, and are transparent about costs. Have not had a negat service appointments with this dealership. They are professional, polite, keep their timelines, and are transparent about costs. Have not had a negative surprise yet. More

Cody did an excellent job in answering my questions regarding Kia recall events impacting my vehicle. He went above and beyond the level of service that I have previously experienced with other Servic regarding Kia recall events impacting my vehicle. He went above and beyond the level of service that I have previously experienced with other Service Advisors at this dealership. He appears to be relatively new to the dealership so I hope he doesn't get jaded and indifferent like the rest of the service staff. More

Thanks to Monty my experience went very smoothly and all my concerns were addressed and fixed with no problems. I would recommend this dealership to anyone. Jessica is and has always been very concerned abo my concerns were addressed and fixed with no problems. I would recommend this dealership to anyone. Jessica is and has always been very concerned about doing what is right for her customers. She has an awesome team. More

previously my rating would have been very good, but not today, awful today.Bailey was in charge of servicing my recall back in July. Kia engineering had to be consulted, he was to get back to me, he never today, awful today.Bailey was in charge of servicing my recall back in July. Kia engineering had to be consulted, he was to get back to me, he never did. i called multiple times Robin has been wonderful, left messages for Morgan the manager to call me, he never has. Finally i spoke with Bailey Mon august 19 and agreed to bring my car back in August 20 which i did. i told Bailey i had been very patient. today August 21 no word from Bailey, he is not there, once again Robin left a message for manager Morgan, no phone call. i left a voice mail for i believe Hays, no phone call. This is Horrible Service. Cynthia More

Always exceptional work and hospitality by everyone at Kia Autosport. Cody was magnificent in keeping me up to date on the status of my vehicle. Kia Autosport. Cody was magnificent in keeping me up to date on the status of my vehicle. More

I took my car in 6/25/24 for 2 recalls and a vibration in the front end also a ripple over the passengers front door. Was told by Cody after 2 hours and my car being set outside for me that I needed to have the front end also a ripple over the passengers front door. Was told by Cody after 2 hours and my car being set outside for me that I needed to have front breaks and rotors resurfaced and that I needed an alignment. After he told me all of this the total was $600. or so I did tell him I would go elsewhere due to the fact it was already out of the bay so they had no intention of actually doing the work. The rotors were replaced at 20k as a warranty because they were warped so bad all work done at Kia Autosport Pensacola. They only lasted 20k miles seems low on miles to be warped again. The ripple over the door is a factory defect as per Cody and I would need to take it to a body shop but it would not be covered I would be responsible for paying for it. The only reason we continue to use Kia Autosport was for the service and because of Neil Patel, but I guess we do not receive the same service now. Might as well us Step One in FWB. More