Kia Autosport of Pensacola

Was from out of town and had to take my car in due to a serious engine issue. The Team was very nice and accommodating. Car was diagnosed and engine replaced in 2 weeks. They even held the car for me unti serious engine issue. The Team was very nice and accommodating. Car was diagnosed and engine replaced in 2 weeks. They even held the car for me until I could make arrangements to get back down and pick it up. Tessa was very helpful. More

Great customer service from start to finish! Treated as you are the most important person in the room. Thank you Neil! Treated as you are the most important person in the room. Thank you Neil! More

The techs are pretty good. i will never buy another kia..bad motor on recall but want honor it till the motor locks up..burns oil like water falls.. i will never buy another kia..bad motor on recall but want honor it till the motor locks up..burns oil like water falls.. More

Neil Patel was superb in every respect. Guided me in my decision and stayed with me thru the ordering process, to delivery and follow-up. Great introduction to the vehicle features as wel Guided me in my decision and stayed with me thru the ordering process, to delivery and follow-up. Great introduction to the vehicle features as well. He is one in million. More

Desmond was wonderful and worked with me on getting my Kia! I really appreciate all his hard work!! As soon as I arrived at Kia, my vehicle was there and ready to go. It did not take long at all to comple Kia! I really appreciate all his hard work!! As soon as I arrived at Kia, my vehicle was there and ready to go. It did not take long at all to complete the paperwork and get on the road. Thanks again Desmond!! Highly recommend using this dealer and dealership! More

Poor communication and customer service. Wasted my time , only to find out they were going to charge me for what was said to be a “free” service. Very poor service advisors . I hope I don’t Wasted my time , only to find out they were going to charge me for what was said to be a “free” service. Very poor service advisors . I hope I don’t have to go back there again. More

Neil at Kia Autosport in Pensacola is amazing. He made the car buying process a breeze. Highly recommend! He made the car buying process a breeze. Highly recommend! More

This place is the best. I highly recommend this business. They are very professional and helpful. I never felt pushed or forced to buy anything. And my salesman went to bat I highly recommend this business. They are very professional and helpful. I never felt pushed or forced to buy anything. And my salesman went to bat for us to get the best deal possible. I would definitely buy from here again. More

Visited this dealership yesterday interested in purchasing 2023 Niro Hybrid. Our sales associate, Nathan was very pleasant and informative. He explained they did not have this vehicle on the lot purchasing 2023 Niro Hybrid. Our sales associate, Nathan was very pleasant and informative. He explained they did not have this vehicle on the lot because they sell out very quickly. So we test drove an earlier model and were very satisfied and decided to order a 2023 Niro SX. Picked out the color and other features and MSRP for the car was $34,180. However, Nathan then showed us the final sale price of $38,620.95. I asked how did we go from 34K to 38K without adding any other features. He explained to us that Kia Autosport of Pensacola adds a $4,440.95 surcharge for new vehicles. We asked why and Nathans explanation was "all Kia dealerships are doing it" and he compared it to his recent purchase of his house where he had to pay thousands of dollars over the asking price to get it. Of course our reason was "cause they can". The dealership refused to negotiate the MSRP or dropping this surcharge so we thanked Nathan and left. Would highly recommend to anyone looking for a car to first ask the dealership if they charge a "surcharge" before stepping on their lot. More