Kia Autosport of Pensacola

If I had known that car shopping was this easy I would have bought a car sooner. Thank you Neil and Kia Autosport for making this a comfortable ride! have bought a car sooner. Thank you Neil and Kia Autosport for making this a comfortable ride! More

We had a GREAT experience working with Neil Patel and we are really enjoying our new Telluride. We highly recommend Neil if you are in the market for a new KIA! are really enjoying our new Telluride. We highly recommend Neil if you are in the market for a new KIA! More

In January 2024, my 2017 KIA Rio was the target of an attempted theft which severely damaged the ignition and door locks. I quickly find out that multiple cities and states are reporting a surge in KIA attempted theft which severely damaged the ignition and door locks. I quickly find out that multiple cities and states are reporting a surge in KIA thefts, beginning in 2020. Summer of 2023 - KIA sends letters to Rio owners advising them of a greater risk of theft as the result of thieves utilizing a USB drive as shown in videos posted on various social media sites. My vehicle is 2017 model and this letter/recall did not apply to models made after 2015. However, the risk of attempted break-in damage is extremely high as the would-be thieves do not know the difference in year models. At KIA Autosport of Pensacola I find out that... A.) KIA is aware of the potential for damage as part of continued attempted thefts. KIA is emphatic that they are not responsible for any loss or damage as result of viral internet videos which depict the ease with which KIA vehicles can be stolen. B.) Numerous cities and states have seen an explosion of KIA vehicles being stolen, destroyed and dumped. This is the result of immobilization software not being installed in these vehicles. C.) Currently, several auto insurers will no longer insure these vehicles. Even if your vehicle is found, the possibility of continued attempted theft is a reality, eventually making this vehicle uninsurable and by extension, unsaleable. D.) Law enforcement in numerous cities (Houston, Atlanta, Memphis, Seattle, Columbus and Milwaukee) have issued warnings to KIA owners, even going so far as to tell KIA owners to not leave their vehicle parked for more than 5 minutes, even at home, they recommend you park it in your garage. E.) Voicing my concerns with Hayes about the very real possibility of another break-in as well as owning possibly an uninsurable and unsaleable vehicle, the conversation went like this... Me: "Why isn't KIA owning this? My car is going to be worthless and uninsurable, did you know that in some places insurance companies are no longer going to insure them?" Hayes: "Ma'am, that's not true, KIAs are sold everyday and there's nothing you can tell me about this that I don't already know, there's nothing else we can do for you, your vehicle is being repaired and you can pick it up next week." Me: "Yes, but KIA needs to be more forthcoming about this, people need to know, this is serious." Hayes: "Ma'am we're going in circles here, we're fixing your vehicle, that's about all we can do for you." Well, clearly there is a lot of about this that Hayes doesn't know. I asked why the dealership had not notified me, his answer was "that's for corporate to do, not us." When I asked why the dealership could not be more forthcoming with this information, since they're frequently sending me coupons for oil changes and actually calling me every few months to see if I want to trade in my car. Hayes told me, "Look ma'am, we're just a dealership, we just do what corporate tells us." KIA Autosport loves you when you're a buyer, but that's it. I noticed that most of the 5 star reviews were from people who had just bought their vehicles, that's why I say, just wait, you'll see. More

Working with Kia AutoSport has always been a pleasure. This is the second car that I have purchased from them and they are my top pick for dealerships in the area. This is the second car that I have purchased from them and they are my top pick for dealerships in the area. More

From the time we placed our order for our EV9, Neil was immediately attentive to our needs and was quickly available to answer all questions we had. This was months out and way before the car was manufactu immediately attentive to our needs and was quickly available to answer all questions we had. This was months out and way before the car was manufactured and he still treated us like we were already customers. When we went in to complete the deal, it was fast with all paperwork and Neil went over all the options and gadgets in the car. Highly recommend Kia Autosport and Neil Patel for anyone looking for First Class service when buying a new Kia! More

Neil is. Rockstar! This was my 2nd Telluride purchased with his help! I will be back when ready for a 3rd. Rockstar! This was my 2nd Telluride purchased with his help! I will be back when ready for a 3rd. More

Fantastic. Totally hassle free experience. I was treated courteously and professionally by all involved. I would recommend this dealership to anyone. Neil w Totally hassle free experience. I was treated courteously and professionally by all involved. I would recommend this dealership to anyone. Neil was friendly,courteous, and helped to expedite the process. More

Great service from the service department. Always prompt and courteous. Kept me informed the whole time Always prompt and courteous. Kept me informed the whole time More

The worst service after sale. The service is not operated by Kia. They don’t give a crap. I will never Purchase another vehicle there. And advise you to do the same. Takes 2 month The service is not operated by Kia. They don’t give a crap. I will never Purchase another vehicle there. And advise you to do the same. Takes 2 months to get an appointment and 4 hours to change the oil. Disgusting customer service. Ultimately, the service mgr. is responsible. They hide the dealership ownership. More

Thanks Walter, for your excellent and courteous pleasant service Appreciate you guys Kia is the best and the only way to go service Appreciate you guys Kia is the best and the only way to go More