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Keyser & Miller Ford Inc.

Collegeville, PA

4.7
141 Reviews

8 E Main St.

Collegeville, PA

19426

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Showing 141 reviews

August 05, 2022

A lot of problems were not brought to my attention about the car I was buying things that I missed but a top dealership would of pointed out to me about defects on the inside and outside of the car things m More

by Nobrakesbill55
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick
Aug 16, 2022 -

Keyser & Miller Ford Inc. responded

Please contact me with the particular issues you are having so I can resolve them. Tim Hedrick thedrick@keysermillerford.com

June 27, 2022

Service Dept. Is second to none. Quality service that is worth waiting for. Job done Right is their Goal. I highly recommend, I travel from Philly to have my car s More

by Taclark2747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, and others
Jul 26, 2022 -

Keyser & Miller Ford Inc. responded

Thank you for the five star review and the kind words about our service department!

June 06, 2022

Great group of people to work with, from the sales dept. to the service dept. More

by martyb87
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't catch their names
Jun 09, 2022 -

Keyser & Miller Ford Inc. responded

Thank you for the 5 star review and the kind words about our dealership!!

May 19, 2022

Always informative and prompt. Listens to my concerns and treat me with respect even though I am not at all automotive minded. Carefully explains everything. Never go anywhere e More

by Gedecosport503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Beeler, Alexa Bush
Jun 09, 2022 -

Keyser & Miller Ford Inc. responded

Thank you for the 5 star review, so glad you had a great experience at our dealership!!

April 29, 2022

Very professional and straightforward dealership. They addressed all my questions and specific requests including detailing the car and providing a warranty. More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, John, Andrew
May 16, 2022 -

Keyser & Miller Ford Inc. responded

Jay, Thank you for the five star review so glad you had a great experience at our dealership

April 09, 2022

Not a good experience. I tried to negotiate for a vehicle specifically a truck. I was told that we would be able to work something out. After a 40 minute drive the followi More

by Ott
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacy
Apr 11, 2022 -

Keyser & Miller Ford Inc. responded

Ott or Ted, At any given time there may be numerous customers interested in a vehicle and without a commitment to purchase with a deposit vehicles can be sold at any time. Our staff tried to work out a deal with your two trades which was not acceptable to you and you left the dealership without further discussion. The vast majority of our reviews speak about the ease and simplicity of doing business with us, so sorry you did not feel you had this type of experience.

Apr 11, 2022 -

Ott responded

That is incorrect. I was told that we would negotiate a deal on the price of the vehicle from your sales person. I have everything in writing by text. Please do not act like you were being honest. After the manager told me the price was no longer negotiable and also stated someone else was coming in to buy the vehicle. The person was not even at the dealership I was there to buy it and you did not want to make a deal. Either you knew the person or it was strictly out of greed. I’m not sure why you did not want to make a deal but it was probably one of those reasons. Once the manager got up the sales person even apologized to me. Not good business practices by the manager. You are a prime example on why people think the way they do about dealerships and car sales.

March 24, 2022

Dealership took time to troubleshoot the problem and was able to fix it in a timely manner. This truck was at another dealership a few weeks prior for the same issue, which they "fixed". I will be using More

by Jtgerhart1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Savage and Jerry
Mar 24, 2022 -

Keyser & Miller Ford Inc. responded

Thank yo for the five star review so glad our service department was able to fix your truck!

February 22, 2022

This dealership has always provided excellent service, making sure my Explorer is maintained up to Ford specifications. From scheduling my appointment to pick up all is handled professionally. More

by paullightcap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Beeler
Feb 22, 2022 -

Keyser & Miller Ford Inc. responded

Thank you for the 5 star review and the kind words about our dealership!

February 03, 2022

They've been very helpful in keeping informed of work that was needed and up to date with the progress. Just a great place to deal with. More

by Cdgilson5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 09, 2022 -

Keyser & Miller Ford Inc. responded

Thank you for the 5 star review so glad nick was able to help you out!!

February 01, 2022

Very efficient process. I knew what I wanted and Rick my salesman made it happen! Every promise was delivered More

by kentprizer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
Feb 09, 2022 -

Keyser & Miller Ford Inc. responded

Thank you for the 5 star review glad you had a great experience with Rick!

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