Keyser & Miller Ford Inc.

service They are the best-est Service Dept … I have been going there for years and years, even after my brother who worked their deceased … I miss his employe They are the best-est Service Dept … I have been going there for years and years, even after my brother who worked their deceased … I miss his employee discount that he always did for me ... More

Service Visit Nick did an excellent job getting me in and out as promised took my truck in on time and gave it back when promised explained everything to me great e Nick did an excellent job getting me in and out as promised took my truck in on time and gave it back when promised explained everything to me great experience More

Brutal sales tactics Wish I could give no stars. I went in with a web ad and asked how the 2020 could be only $100 more than a 2019. I explained how a previous price was Wish I could give no stars. I went in with a web ad and asked how the 2020 could be only $100 more than a 2019. I explained how a previous price was calculated there and the new prices didn't make sense. Then I asked for the rebates to be broken out as the web showed the lump sum. Each question resulted in the salesperson going to the sales manager for 1/2 hour and returning with no answer. I was told the sales manager was still working on breaking out the rebates. We finally gave them a price, the sale person went back to the manager and returned stating that the web price is the lowest the price could go. We agreed and got the out the door price (tax and tags) written on a copy of the vehicle sticker (by the salesperson, not me taking notes). The next day, I returned with my trade for evaluation and to put money down. I was told the web price was a mistake and they had no responsibility for the web. Maybe the web price was wrong, but what about the extensive time that the price was reviewed on the previous day. Also I had to ask for my keys back several times so I could leave. The wrong price excuse, making me wait until I just give up and keeping the keys seem to match many articles written about bad car sales tactics. My advice, go somewhere else and then email the Keyser Miller to see if they will beat it. Never go there unless you like your time wasted. More

It was a pleasure purchasing a pre-owned car at Keyser Miller Ford. Both Kate and Stacey were very comforting to work with. Zero pressure. I would recommend them to anyone in need of a new vehicle. .... Miller Ford. Both Kate and Stacey were very comforting to work with. Zero pressure. I would recommend them to anyone in need of a new vehicle. ..... John More

No stress dealer experience. Excellent customer focus when searching for truck that meet my needs. They worked around my availability for truck selection and dealer pickup. Very pleased. when searching for truck that meet my needs. They worked around my availability for truck selection and dealer pickup. Very pleased. More

Absolutely outstanding in every way . . . My family and I continue to do business with KM Ford because they take such good care of us (and our cars). The service people are extremely knowledg My family and I continue to do business with KM Ford because they take such good care of us (and our cars). The service people are extremely knowledgeable. They are warm, friendly, highly professional and extremely good at what they do. We were lucky to find them when we moved into the neighborhood 14 years ago. We keep buying cars from them because they offer better service than any other dealer we have ever worked with. More

Always a great job Nick and mechanics always do a great job in a timely manner. Service you can count on! Talent that is Ford service. Trustworthy and dependable. Kee Nick and mechanics always do a great job in a timely manner. Service you can count on! Talent that is Ford service. Trustworthy and dependable. Keep up the great work! More

Consistently great I have bought/leased all of my cars from Keyser & Miller Ford since I have been 20 yrs old. The sales staff and service staff are always courteous an I have bought/leased all of my cars from Keyser & Miller Ford since I have been 20 yrs old. The sales staff and service staff are always courteous and helpful. Rick worked within my schedule, not me to his! More

Amazing Customer service was great and the customers needs are always put first. I was amazed at there efficiency when it came to the paperwork no more 5 hour Customer service was great and the customers needs are always put first. I was amazed at there efficiency when it came to the paperwork no more 5 hours at dealer. I was in and out in a hour. More

Fast and courtious Was direct no hassle buying.i am not much for aggressive salesman Brian was there if I had any question ,the truck sold itself.we were well attended Was direct no hassle buying.i am not much for aggressive salesman Brian was there if I had any question ,the truck sold itself.we were well attended More