Keyser & Miller Ford Inc.

Review of service performed Nick and his team handled the service in an efficient and thorough manner. Nick communicated clearly about potential issues. The video was an excel Nick and his team handled the service in an efficient and thorough manner. Nick communicated clearly about potential issues. The video was an excellent insight into the vehicle. More

Great experience very professional Walt is an excellent salesman took care of everything I needed and I am joying my 2020 F350 super duty thanks for everything . salesman took care of everything I needed and I am joying my 2020 F350 super duty thanks for everything . More

I am on my 3rd Ford from Keyser Miller Ford and I am pleased with the Service Department. This visit was for a recall and the 30,000 mile checkup and everything went according to plan. I thought the t pleased with the Service Department. This visit was for a recall and the 30,000 mile checkup and everything went according to plan. I thought the text message by my Technician Rhett was a pretty cool new item as I got to see some of what He was working on. I believe I was in and out of the appointment in an appropriate amount of time. More

Great service department The service department has always been very accommodating. They explain things in an easy to understand manner without being condescending. My work The service department has always been very accommodating. They explain things in an easy to understand manner without being condescending. My work has always been completed sooner than what I was expecting. More

The dealership seems to be well oiled to run right. My suv was ready to go as promised and the paper work came right along with it. My needs were met quickly with the right vehicle suv was ready to go as promised and the paper work came right along with it. My needs were met quickly with the right vehicle More

Had air bag recall done on Ford Edge. With in two weeks air bag light came on. Had a code for air bag that was just replaced in talking with service was told a 125.00 to diagnose, I insited they check the air bag light came on. Had a code for air bag that was just replaced in talking with service was told a 125.00 to diagnose, I insited they check the connections at air bag which they claim they did and once again stated 125.00 to diagnose. Took to another dealership who had it fixed within 30 minutes. Surprise the connections at air bag not locked in. Will never return there less then honest and poor workmanship. More

The service department needs serious work. I have been there 2 times since I purchased my car and both times I was displeased. I will no longer bring my vehicle to them or recommend them to anyone there 2 times since I purchased my car and both times I was displeased. I will no longer bring my vehicle to them or recommend them to anyone More

service They are the best-est Service Dept … I have been going there for years and years, even after my brother who worked their deceased … I miss his employe They are the best-est Service Dept … I have been going there for years and years, even after my brother who worked their deceased … I miss his employee discount that he always did for me ... More

Service Visit Nick did an excellent job getting me in and out as promised took my truck in on time and gave it back when promised explained everything to me great e Nick did an excellent job getting me in and out as promised took my truck in on time and gave it back when promised explained everything to me great experience More

Brutal sales tactics Wish I could give no stars. I went in with a web ad and asked how the 2020 could be only $100 more than a 2019. I explained how a previous price was Wish I could give no stars. I went in with a web ad and asked how the 2020 could be only $100 more than a 2019. I explained how a previous price was calculated there and the new prices didn't make sense. Then I asked for the rebates to be broken out as the web showed the lump sum. Each question resulted in the salesperson going to the sales manager for 1/2 hour and returning with no answer. I was told the sales manager was still working on breaking out the rebates. We finally gave them a price, the sale person went back to the manager and returned stating that the web price is the lowest the price could go. We agreed and got the out the door price (tax and tags) written on a copy of the vehicle sticker (by the salesperson, not me taking notes). The next day, I returned with my trade for evaluation and to put money down. I was told the web price was a mistake and they had no responsibility for the web. Maybe the web price was wrong, but what about the extensive time that the price was reviewed on the previous day. Also I had to ask for my keys back several times so I could leave. The wrong price excuse, making me wait until I just give up and keeping the keys seem to match many articles written about bad car sales tactics. My advice, go somewhere else and then email the Keyser Miller to see if they will beat it. Never go there unless you like your time wasted. More