Keyser & Miller Ford Inc.

Great service department The service department has always been very accommodating. They explain things in an easy to understand manner without being condescending. My work The service department has always been very accommodating. They explain things in an easy to understand manner without being condescending. My work has always been completed sooner than what I was expecting. More

The dealership seems to be well oiled to run right. My suv was ready to go as promised and the paper work came right along with it. My needs were met quickly with the right vehicle suv was ready to go as promised and the paper work came right along with it. My needs were met quickly with the right vehicle More

Had air bag recall done on Ford Edge. With in two weeks air bag light came on. Had a code for air bag that was just replaced in talking with service was told a 125.00 to diagnose, I insited they check the air bag light came on. Had a code for air bag that was just replaced in talking with service was told a 125.00 to diagnose, I insited they check the connections at air bag which they claim they did and once again stated 125.00 to diagnose. Took to another dealership who had it fixed within 30 minutes. Surprise the connections at air bag not locked in. Will never return there less then honest and poor workmanship. More

The service department needs serious work. I have been there 2 times since I purchased my car and both times I was displeased. I will no longer bring my vehicle to them or recommend them to anyone there 2 times since I purchased my car and both times I was displeased. I will no longer bring my vehicle to them or recommend them to anyone More

service They are the best-est Service Dept … I have been going there for years and years, even after my brother who worked their deceased … I miss his employe They are the best-est Service Dept … I have been going there for years and years, even after my brother who worked their deceased … I miss his employee discount that he always did for me ... More

Service Visit Nick did an excellent job getting me in and out as promised took my truck in on time and gave it back when promised explained everything to me great e Nick did an excellent job getting me in and out as promised took my truck in on time and gave it back when promised explained everything to me great experience More

Brutal sales tactics Wish I could give no stars. I went in with a web ad and asked how the 2020 could be only $100 more than a 2019. I explained how a previous price was Wish I could give no stars. I went in with a web ad and asked how the 2020 could be only $100 more than a 2019. I explained how a previous price was calculated there and the new prices didn't make sense. Then I asked for the rebates to be broken out as the web showed the lump sum. Each question resulted in the salesperson going to the sales manager for 1/2 hour and returning with no answer. I was told the sales manager was still working on breaking out the rebates. We finally gave them a price, the sale person went back to the manager and returned stating that the web price is the lowest the price could go. We agreed and got the out the door price (tax and tags) written on a copy of the vehicle sticker (by the salesperson, not me taking notes). The next day, I returned with my trade for evaluation and to put money down. I was told the web price was a mistake and they had no responsibility for the web. Maybe the web price was wrong, but what about the extensive time that the price was reviewed on the previous day. Also I had to ask for my keys back several times so I could leave. The wrong price excuse, making me wait until I just give up and keeping the keys seem to match many articles written about bad car sales tactics. My advice, go somewhere else and then email the Keyser Miller to see if they will beat it. Never go there unless you like your time wasted. More

It was a pleasure purchasing a pre-owned car at Keyser Miller Ford. Both Kate and Stacey were very comforting to work with. Zero pressure. I would recommend them to anyone in need of a new vehicle. .... Miller Ford. Both Kate and Stacey were very comforting to work with. Zero pressure. I would recommend them to anyone in need of a new vehicle. ..... John More

No stress dealer experience. Excellent customer focus when searching for truck that meet my needs. They worked around my availability for truck selection and dealer pickup. Very pleased. when searching for truck that meet my needs. They worked around my availability for truck selection and dealer pickup. Very pleased. More

Absolutely outstanding in every way . . . My family and I continue to do business with KM Ford because they take such good care of us (and our cars). The service people are extremely knowledg My family and I continue to do business with KM Ford because they take such good care of us (and our cars). The service people are extremely knowledgeable. They are warm, friendly, highly professional and extremely good at what they do. We were lucky to find them when we moved into the neighborhood 14 years ago. We keep buying cars from them because they offer better service than any other dealer we have ever worked with. More