Keyes Mission Hills Hyundai

I have an all electric Kona and had a complex issue regarding the DC Fast Charging capabilities. Service advisor Isaiah Figueroa went above and beyond to resolve my issue. Note, Isaiah Figueroa's nam regarding the DC Fast Charging capabilities. Service advisor Isaiah Figueroa went above and beyond to resolve my issue. Note, Isaiah Figueroa's name is not listed below???? So I gave Justo Aguilar one star in order to submit this survey. More

Look I get it that sales people need to hit quotas, and to be honest this wasn’t the worst experience at a dealership I’ve ever had…but I have to be honest here. After telling the sales rep that I didn’t n to be honest this wasn’t the worst experience at a dealership I’ve ever had…but I have to be honest here. After telling the sales rep that I didn’t need any extras and explaining to him that I had just lost my job and that I needed my payment at a specific amount, they still snuck in a $940 charge for nitro. We had waisted over an hour to haggle and get my payment down…which is fine, I get it…that’s the way you do things when you go to a car dealership. But to straight out tell someone that your are unemployed, and that you don’t need any extras, in addition to my wife and kid waiting at the dealership with me for the 2 1/2 hours. To then go into financing and having them make it seem like you knew about it(which I didn’t ) and to tell me it’s an added feature…I could only say the first thing that came to mind…”You got me…didn’t know about that feature.” As of that point I was done… signed the paper work so we could get out(should have fought it more but I had just spent an hour with the salesman trying to make sense of his math that some how had my payment amount go higher after my interest rate dropped…so I was just not in the mood to fight in anymore. ) Look it, salesmen are salesmen…they are going to try to squeeze every last penny out of you. However, it does bother me that the sales rep and I had spent over an hour going back and fourth over $16, when all he had to do was not charge me for some nitro crap that I didn’t need. The sales rep told me, “It’s just an extra $16.” And I responded to him “to you maybe, but when your unemployed $16 can be a lot.” So instead of my full down payment of $2000…after taxes, fees and nitro, my actual down payment was $400. I’m sure this message will fall on deaf ears, as they always do. If you are shopping for a car, I’m sure there are a lot worse dealerships out there for you to go to. But think about this, to flat out tell someone your unemployed, telling them over and over again you don’t need any extra features and they still got me on $940 worth of nothing…imagine what they’ll get you with. More

Very Pleasant experience. Alex and Brooke were very professional and easy to work with. They both answered all of my questions and guided me smoothly through the process. professional and easy to work with. They both answered all of my questions and guided me smoothly through the process. More

Jonathon Enriquez is one of the best customer service representatives that I have encountered in my many years of car ownership. He is knowledgeable, caring and courteous in addition to being precise as representatives that I have encountered in my many years of car ownership. He is knowledgeable, caring and courteous in addition to being precise as to what was going to be done and how long it would take. Recognizing my concern with time he met my needs without hesitation. You should be very proud of him and how he represents Mission Hills Hyundai . More