Keyes Mission Hills Hyundai

Abysmal customer service. The main salesperson I negotiated with (Jesse) was very rude. Another salesperson I spoke with stated that their manager instructed them to just hang up the phone if custom negotiated with (Jesse) was very rude. Another salesperson I spoke with stated that their manager instructed them to just hang up the phone if customers called requesting invoice prices. I purchased a 2021 Ioniq Plug-in. I love the car I do wish I purchased it elsewhere, but I did not feel like going through the whole negotiating process all over again. The car was however missing the floor mats. I stated this before driving off. They gave me a due bill and said it would be ordered. I called yesterday and asked about the floor mats and I was assured they were ordered with their service department. I called their service department today and asked if an order had been placed for such parts and the service rep confirmed no such order had been placed. I have not received any follow up calls from Jesse regarding these issues that he's well aware of. There was also a scuff on the bumper that needs to be fixed and it doesn't look like that is being addressed either. The only bright spot in this buying experience was their finance manager. The finance manager was very professional and helpful and was also able to get me the wear and tear coverage without my payment going up. More

I had my SUV in for its 30000 mile service which is numbingly expensive. Used to be when I got an oil change they would wash my vehicle but I guess under new ownership that is gone. Instead I got a o numbingly expensive. Used to be when I got an oil change they would wash my vehicle but I guess under new ownership that is gone. Instead I got a oily handprint on my hood as a souvenir. Jonathan offered me a car wash when I complained but it was time for me to go home. Maybe next time. More

Hyundai Service Advisor Jonathan immediately took professional care of my customer service needs and sent my vehicle to their mechanic for the needed repair that took approximately 2 hours. Their wa professional care of my customer service needs and sent my vehicle to their mechanic for the needed repair that took approximately 2 hours. Their waiting room was clean, safe, and comfortable, and included drinks and snacks. I highly recommend Keyes Mission Hills Hyundai for your vehicle's service needs! More

Service was quick and the folks helping us out were very kind and very good at explaining in detail what service was needed, suggested, and afterwards exactly what was completed. Great service. kind and very good at explaining in detail what service was needed, suggested, and afterwards exactly what was completed. Great service. More

i have been there one week ago, because had attractive deal by phone with sells associate for Hyundai Elantra SE, got there and immediately regretted , because the changed the deal and come up with higher deal by phone with sells associate for Hyundai Elantra SE, got there and immediately regretted , because the changed the deal and come up with higher price. Had bad experience , will not recommend this dealer More

F.king liars , horrible customer service, made me drive there , and than flipped to other price, start to negotiate, but price was agreed at least 3 times by phone. Honestly keep away from this scammers there , and than flipped to other price, start to negotiate, but price was agreed at least 3 times by phone. Honestly keep away from this scammers More

LISTEN TO THE REVIEWS AND AVOID THIS HYUNDAI DEALERSHIP!!! I had HORRIBLE experiences with the Keyes Mission Hills Hyundai dealership! I’ve been speaking with 5 other Hyundai dealerships in S DEALERSHIP!!! I had HORRIBLE experiences with the Keyes Mission Hills Hyundai dealership! I’ve been speaking with 5 other Hyundai dealerships in SoCal via call & email to shop around the best vehicle selling price on a 2022 Tucson SE to lease. First, I spoke with Christopher Valencia who quoted me on a $25,500 selling price (a $500 discount from my original best selling price). Sounds great.. right?! He then transferred me to Eddie to break down the deal where Eddie tried to get me on a 48 month lease instead of 36 (way higher money factor), wanted me to put in a down payment (not smart on a lease), and told me the best monthly payment he could do was $500+. My previous quote from a different dealership (Westlake Hyundai) with a HIGHER selling price was $350... What?! Then I informed him on the current rebates and sales going on which he “forgot about” and even with my $2,150 discount it still didn’t end up anywhere near the monthly payment Westlake quoted me on. I asked him to send me an email with the quoted $25,500 selling price and his break down of the lease because I didn’t understand why his math wasn’t adding up to Westlake’s math. He said he would and we hung up. 30 minutes pass and nothing. I call him back, said he was “busy selling another car” and that he will send it right now. Another 30 minutes pass and nothing! I give up on Eddie and try another salesman, Arthur. I explained the situation to Arthur and he said he would work on the numbers and give me a call back before they close. By the end of the night, NO ONE has emailed or called me back with any more information. I was basically ghosted. The next morning, I call them again and asked to be transferred to Christopher. I explained the situation and how I was frustrated about how no one was emailing or calling me back about the original selling price he quoted me on and asked him to send me the email or in writing. He told me to “come into the dealership and he will print the quote” and I said I could not come in and I need the email. I swear I asked for this email 300 times and every time there was a different excuse. After going back and forth for a while, Chris said he could not do the deal he quoted me on because “the sales ended”. Now I know he is lying because every other dealership I’m talking to is giving the same rebates to me and even on the Hyundai website it says the sales are still running... I explain this and Chris doesn’t say anything else but that he can’t give me the price anymore. Why? No answer. Just can’t. I asked to be transferred to a sales manager, Hamid, but apparently he is in a “meeting” for an hour and he is the only sales manager. I called Hamid multiple times and left him voicemails and I never got a call back from him either. This place is a JOKE and will say ANYTHING to get you in the door and still end up giving you the worst price possible. I ended up doing the deal with Westlake Hyundai and have never been happier. The entire team was so nice and informative, I ended up with $225 monthly payment on a new 2022 Tucson. Beware of Keyes Mission Hills Hyundai!! More

The crew was courteous and descriptive about the service options I had. I only went with a portion of the work and there was no pressure or hard sell to include the additional recommendations. I respect aut options I had. I only went with a portion of the work and there was no pressure or hard sell to include the additional recommendations. I respect automotive professionals who put client wants before their bottom line. Thank you, Service Staff! More

Michael was friendly and professional. Service was completed sooner than expected even though they had a busy day. Will definitely come back for future needs. completed sooner than expected even though they had a busy day. Will definitely come back for future needs. More

It started excellent I was in a tight schedule and need a new vehicle David the sell man was very honest with his word and got me in vehicle in the mean while Thank you Hyundai from KEYS MISSION HILLS new vehicle David the sell man was very honest with his word and got me in vehicle in the mean while Thank you Hyundai from KEYS MISSION HILLS More