Keyes Mission Hills Hyundai

I went in to have my car checked, not serviced. I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no I didn’t want anything service I wasn’t going to pay for that, I just wanted them to check a light. He looked confused and said that would take roughly 4 hours so I said thank you but no I need to come back another day for that, or take it elsewhere. I didn’t sign any paperwork proving I got my car serviced, yet on my Hyundai app it shows that I received a full maintenance on that very day. Do yourself a favor and don’t come here. It’s not worth dealing with this xxxxxxxx. Oh and when I tried to call and speak to a supervisor about what happened, I was left on hold, had to call back just to get left on hold again and then sent to voicemail. I will never come here again and rest assured every single person will know about your schemes More

Our experience in this dealership was a blessing! David J is an angel & provides a 10 star service to customers. Our problems were his to resolve the best possible. He never stated he couldn't help & worked is an angel & provides a 10 star service to customers. Our problems were his to resolve the best possible. He never stated he couldn't help & worked with all staff in the dealership for us. He clarified questions & educated us on the Tuscon & Santa Fe we were looking at. This allowed us to become owners of the Tuscon, an educated decision we will always appreciate. Thank you David for your exceptional service! More

This dealership is a crook! I didn't buy any cars from them but the accept a loan under my name. I have been calling them to take car of it and they are giving me the run around. How could a dealership ac them but the accept a loan under my name. I have been calling them to take car of it and they are giving me the run around. How could a dealership accept the loan without selling a car. They are not giving me any answers but kept the loan they received under my name. now the bank is asking me for payment. More

Service guy was great, explained everything but one thing I didn’t like was the price of the service performed. I think it was over priced to make up for the lack of customers that come in for service. I didn’t like was the price of the service performed. I think it was over priced to make up for the lack of customers that come in for service. More

Outstanding help, Along with everyone being terrific, Jonathan Enriquez went way beyond what would be expected in arranging for my battery replacement. This started with working with me in getting the c Jonathan Enriquez went way beyond what would be expected in arranging for my battery replacement. This started with working with me in getting the car to the dealership and then making arrangements for a late pickup. Everyone is the best! More

I have depended on the service department since the day I drove my Hyundai Tucson home. The receptionist sometimes has to let the service team know I called but I always get a call-back. Just getting a cal drove my Hyundai Tucson home. The receptionist sometimes has to let the service team know I called but I always get a call-back. Just getting a call-back demonstrates the respect and courteous service shown to clients. I always forget his biblical name, "Isiah" but he has become my go-to Hyundai Specialist. . More

The car was ready when the service technician said it would be. I didn't have any wait. would be. I didn't have any wait. More

Dealing with Car Dealerships is like going to a Dentist!! During these Pandemic and Economic conditions, I have to give 5 Stars plus to the folks here at Mission Hills. When no one in town was selling a ca During these Pandemic and Economic conditions, I have to give 5 Stars plus to the folks here at Mission Hills. When no one in town was selling a car at Sticker, these folks did, and it was top notch. My Salesman Dean was great as was his Manager Bobby. One promised and the other made sure it happened. I would highly recommend this dealership and my sales team. As you can read negative reports. Let's face it, anyone can have a bad day.. It looks like most people share my thoughts. More

I ha a beautiful experience in this facility. all workers are always asking if you need any help. are always asking if you need any help. More

This place has by far the worst customer service. I had scheduled an appointment for a test drive and was already pre-approved through capital one to purchase this car that day if everything went well. Not scheduled an appointment for a test drive and was already pre-approved through capital one to purchase this car that day if everything went well. Nothing went well. The car wasn’t even THERE. I had scheduled the appointment over the phone with MacGregor to meet David at 5:30pm to test drive. Apparently this information wasn’t communicated well enough because David was unprepared and didn’t even know the car was being serviced at a body shop until AFTER I arrived. In the email I got shortly after booking my appointment, it said “if something changes on my end, I'll give you the same courtesy.” I was not given the same courtesy and I wasted 2 hours to get there by bus. On top of that all, David was using scare tactics and telling me that “many people are interested in that car… we have people driving from San Diego to see our cars… our cars are high demand.” Shady jerk. Why is he bringing up other people when I literally have the pre-approval in my hand ready to test drive and buy this car THE SAME DAY. This Dealership as a whole definitely has poor communication between their coworkers because why was this information not relayed to David and why are they all so unprepared for a reservation? David had no remorse and kept saying “we’ll make it up to you” without actually doing anything that was beneficial for us. The entire time I was given willy nilly responses and apologies. He also said that they price all of their cars at a “bare BONE price” and they cannot budge even a dollar for a tint service. After all of this mess they couldn’t even consider the ONE request we had that was reasonable for the time wasted. This man just lies right through his teeth and you can tell. Do NOT trust him. What ever happened to the “make it right” part of customer service with these people? Do better. More