Keyes Mission Hills Hyundai
Mission Hills, CA
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This is my second vehicle purchase at this dealership. And the reason is because of there customer service and the staff are outstanding and worked well with me. And the reason is because of there customer service and the staff are outstanding and worked well with me. More
Me encanta ir a este lugar a hacer el servicio a mi carro ,realmente son muy amables .el representante que me atendió llamado Oscar y su manager son muy amables .recomiendo este lugar 100% ,realmente son muy amables .el representante que me atendió llamado Oscar y su manager son muy amables .recomiendo este lugar 100% More
I’ve had an awful experience with this dealership’s service department, and I won’t be coming back. Christopher, one of their advisors, charged me for unnecessary services I didn’t ask for, while compl service department, and I won’t be coming back. Christopher, one of their advisors, charged me for unnecessary services I didn’t ask for, while completely ignoring the actual issues that needed fixing. Ian, another advisor, told me to contact him directly on his cellphone for faster service, but it always took 2-3 days for him to respond. My vehicle had recurring issues that this dealership failed to fix after multiple visits, and when I finally went to another dealership, they resolved everything in one try. To make matters worse, I requested copies of my service records via email, only to be told the “policy has changed” and that I now had to come in person to pick them up. This seems like a flat-out lie to avoid helping me. I even reached out to their service manager, Hovik, but I’m still waiting for a response. The lack of professionalism, honesty, and communication is astounding. I’m done with this dealership, and I advise everyone to avoid wasting their time and money here. Go somewhere else where your vehicle will actually be fixed and your concerns will be taken seriously. More
The customer service at the dealership was exceptional. Ian Archer went above and beyond to take great care of us. He responded quickly over Sunday during his day off, explaining every step of the way how Ian Archer went above and beyond to take great care of us. He responded quickly over Sunday during his day off, explaining every step of the way how to resolve the situation. More
I enjoyed speaking to stephany through everything. Didn't feel pressured at all with my experience. I was offered countless bottles of water too. So I appreciate the generosity. I also enjoyed talking Didn't feel pressured at all with my experience. I was offered countless bottles of water too. So I appreciate the generosity. I also enjoyed talking to the front desk person. It was nice that it was a weekday, not too busy and made the time go by. More
Took my car in for its first service… I found the staff to be efficient and professional , in particular my service tech Ian… highly recommend him to be efficient and professional , in particular my service tech Ian… highly recommend him More
Ian Archer provides exemplary service. Almost always picks up his calls, or calls back very quickly. Patient with us, explaining everything carefully. This is the third Hyundai dealer we'v Almost always picks up his calls, or calls back very quickly. Patient with us, explaining everything carefully. This is the third Hyundai dealer we've dealt with in almost 9 years, and we have found our home. Thank you! More