Keyes Mission Hills Hyundai

I have depended on the service department since the day I drove my Hyundai Tucson home. The receptionist sometimes has to let the service team know I called but I always get a call-back. Just getting a cal drove my Hyundai Tucson home. The receptionist sometimes has to let the service team know I called but I always get a call-back. Just getting a call-back demonstrates the respect and courteous service shown to clients. I always forget his biblical name, "Isiah" but he has become my go-to Hyundai Specialist. . More

The car was ready when the service technician said it would be. I didn't have any wait. would be. I didn't have any wait. More

Dealing with Car Dealerships is like going to a Dentist!! During these Pandemic and Economic conditions, I have to give 5 Stars plus to the folks here at Mission Hills. When no one in town was selling a ca During these Pandemic and Economic conditions, I have to give 5 Stars plus to the folks here at Mission Hills. When no one in town was selling a car at Sticker, these folks did, and it was top notch. My Salesman Dean was great as was his Manager Bobby. One promised and the other made sure it happened. I would highly recommend this dealership and my sales team. As you can read negative reports. Let's face it, anyone can have a bad day.. It looks like most people share my thoughts. More

I ha a beautiful experience in this facility. all workers are always asking if you need any help. are always asking if you need any help. More

This place has by far the worst customer service. I had scheduled an appointment for a test drive and was already pre-approved through capital one to purchase this car that day if everything went well. Not scheduled an appointment for a test drive and was already pre-approved through capital one to purchase this car that day if everything went well. Nothing went well. The car wasn’t even THERE. I had scheduled the appointment over the phone with MacGregor to meet David at 5:30pm to test drive. Apparently this information wasn’t communicated well enough because David was unprepared and didn’t even know the car was being serviced at a body shop until AFTER I arrived. In the email I got shortly after booking my appointment, it said “if something changes on my end, I'll give you the same courtesy.” I was not given the same courtesy and I wasted 2 hours to get there by bus. On top of that all, David was using scare tactics and telling me that “many people are interested in that car… we have people driving from San Diego to see our cars… our cars are high demand.” Shady jerk. Why is he bringing up other people when I literally have the pre-approval in my hand ready to test drive and buy this car THE SAME DAY. This Dealership as a whole definitely has poor communication between their coworkers because why was this information not relayed to David and why are they all so unprepared for a reservation? David had no remorse and kept saying “we’ll make it up to you” without actually doing anything that was beneficial for us. The entire time I was given willy nilly responses and apologies. He also said that they price all of their cars at a “bare BONE price” and they cannot budge even a dollar for a tint service. After all of this mess they couldn’t even consider the ONE request we had that was reasonable for the time wasted. This man just lies right through his teeth and you can tell. Do NOT trust him. What ever happened to the “make it right” part of customer service with these people? Do better. More

Everyone I worked with were very friendly and easy to work with. I got a great price! work with. I got a great price! More

I can’t remember the name of the gentleman who waited on me, but he was excellent. me, but he was excellent. More

Awesome experience. Best team to work with ever!Bobby Awesome experience. Best team to work with ever! Bobby the sales manager, Chris the salesperson, and Sean the finance person. Incredible! You j Awesome experience. Best team to work with ever! Bobby the sales manager, Chris the salesperson, and Sean the finance person. Incredible! You just cannot find this kind of customer service anywhere! More

I arrived for my service appointment on time, I didn't have to wait. I was greeted promptly by service rep, Oscar. He processed my paperwork right away, explained the services to be done and then got my have to wait. I was greeted promptly by service rep, Oscar. He processed my paperwork right away, explained the services to be done and then got my shuttle service right away. My first time at this dealer's service department and I had a great experience. More

the bow tie guy was good. We set up the deal with mcgregor over the phone and they held to it.The people were personable and the car is great. mcgregor over the phone and they held to it.The people were personable and the car is great. More