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Keyes Mission Hills Hyundai

Mission Hills, CA

4.7
584 Reviews

10240 Sepulveda Blvd

Mission Hills, CA

91345

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Showing 584 reviews

April 11, 2022

I was at this dealership for 7 hours attempting to purchase an automobile. This was in spite of the fact that I did not even negotiate for a lower price. I felt extremely disrespected. I was ther More

by vickigordon13 on
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reza Salek
Apr 13, 2022 -

Keyes Mission Hills Hyundai responded

Hello Vicki, Thank you for your business and feedback. It’s our goal to provide thorough but efficient assistance to our guests. It is regrettable to learn your experience led you to feel disrespected, and I would appreciate an opportunity to discuss this matter with you further. Please contact me at 313-268-0004 when you are available. Robert Lowry Sales Manager

March 22, 2022

I leased my car here almost a month ago 22 Hyundai Santa Fe Hybrid and it was missing floor mats. I brought it to the attention of my salesperson Reza and the sales manager. They keep on promising me they w More

by Kazi R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Bilash
Apr 07, 2022 -

Keyes Mission Hills Hyundai responded

Hello Kazi, Thank you for your business and feedback. The experience you’ve detailed does not represent the first-class assistance we strive to provide our valued customers. I understand your frustrations and would like the opportunity to help. At your convenience, please contact me directly at 313-268-0004. I look forward to assisting you. Robert Lowry Sales Manager

Apr 07, 2022 -

Kazi R. responded

Thank you for taking of this!! I got my floor mats now.

March 16, 2022

Never go to this dealer it's been the worst service I have ever experienced customer service is very bad I ordered a couple of parts on Feb 7 and I still haven't received them they do not do there job More

by Yeah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of the above
Apr 07, 2022 -

Keyes Mission Hills Hyundai responded

Hello, Thank you for bringing this to our attention. The current shortage has led to delays in parts orders, and we truly apologize for the frustrations this has caused. As regrettable is our lack of communication regarding the delays, and I would like the opportunity to help moving forward. Please contact me directly at 805-797-4635 and I will ensure you are properly updated regarding the status of your order. Efrain Lopez Service Manager

March 15, 2022

This is the worst dealership ever. The service is non existent. I phoned last week regarding my monthly statement, it seems they could care less about their part of the deal. Do not un More

by ina
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue who I dealt with
Apr 07, 2022 -

Keyes Mission Hills Hyundai responded

Hello Ina, We appreciate your business and understand your frustrations. Regrettably, the issue you have described is with the financial institution you selected and not our dealership. I am more than happy to discuss your concerns with you but I will not be able to resolve them firsthand. If you would like to contact me, I can be reached at 313-268-0004. Thank you, Robert Lowry Sales Manager

March 13, 2022

TOTAL CROOKS! ! bought 1 car and I now have 2 car loans BOTH checks received by dealership they say the didn't get them have tracking number checks were received a More

by 1gooloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
robert lowery, karina and jessie
Mar 16, 2022 -

1gooloo responded

STILL awaiting for the chase loan to be cancelled !! Have also contacted and filed a complaint with your parent company LITHIA along with with the BETTER BUSINESS BUREAU as well...

March 11, 2022

I went in to have my car checked, not serviced. I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no More

by Ihatemissionhilsshyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaiah figueroa
Apr 07, 2022 -

Keyes Mission Hills Hyundai responded

Hello, It is regrettable to learn of the experience you’ve detailed. The trust of our customers is of the utmost importance, and I would like to speak with you further regarding this matter. Please contact me at 805-797-4635 when you have availability. I hope to hear from you. Efrain Lopez Service Manager

Apr 07, 2022 -

Ihatemissionhilsshyundai responded

Efrain Lopez, No, your customers aren’t important to you. I called immediately the day this happened and no one cared. Not a single person on your team that I spoke with, and I have names, tried to help me or listen to my complaint. I tried calling your number as well and no surprise that you didn’t pick up. You are all bad at your job and it’s truly a shame that you all are employed. I have no desire to speak with you further considering your incompetence.

January 15, 2022

Our experience in this dealership was a blessing! David J is an angel & provides a 10 star service to customers. Our problems were his to resolve the best possible. He never stated he couldn't help & worked More

by Carchi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Janoyan
Jan 17, 2022 -

Keyes Mission Hills Hyundai responded

Hello, Thank you again for your kind and thoughtful review of the experience you had working with David and our Mission Hills Hyundai team. Your kind words are truly appreciated. It was our pleasure to provide the clarification and information you needed while choosing a new Tucson! Please enjoy the road ahead, travel safe and visit us along the way whenever we can be of help!

Jan 17, 2022 -

Carchi responded

Will definitely return & refer friends/family.

December 30, 2021

This dealership is a crook! I didn't buy any cars from them but the accept a loan under my name. I have been calling them to take car of it and they are giving me the run around. How could a dealership ac More

by lambolabej
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nick in Finance
Jan 04, 2022 -

Keyes Mission Hills Hyundai responded

Hello, Thank you for making me aware of your concerns. We take your feedback seriously, and I would appreciate the opportunity to discuss this matter with you in more detail. Please contact me directly at 313-268-0004 at your earliest convenience and I will do everything I can to assist. Robert Lowry Sales Manager

October 27, 2021

Service guy was great, explained everything but one thing I didn’t like was the price of the service performed. I think it was over priced to make up for the lack of customers that come in for service. More

by laloykatyyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 29, 2021 -

Keyes Mission Hills Hyundai responded

Hello, Thank you for your business and constructive feedback. We're sorry to hear about your concern over pricing and will use your review as we work toward future improvement. It's good to see everything worked out and we were able to help get you back on the road. Come see us again whenever we can be of assistance.

October 19, 2021

Outstanding help, Along with everyone being terrific, Jonathan Enriquez went way beyond what would be expected in arranging for my battery replacement. This started with working with me in getting the c More

by Mags99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Enriquez
Oct 21, 2021 -

Keyes Mission Hills Hyundai responded

Hi Mags, We're happy to have been of assistance. Thank you for choosing Jonathan and our service team at Mission Hills Hyundai to care for your vehicle. Remember, we're always here to help with whatever you may need in the future.

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