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Keyes Lexus
Van Nuys, CA
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1,699 Reviews of Keyes Lexus
I have been coming in for service since 2011. Alan was great to work with. I'm just sorry he is not there anymore BUT Mike is still working in the service dept. Without his guidance I'm not sure I would b great to work with. I'm just sorry he is not there anymore BUT Mike is still working in the service dept. Without his guidance I'm not sure I would be coming in for all my service needs. He went to bat for me a couple of times over the years...always with an outcome I could live with. He and Alan were a great team. Mike has always been upfront and honest with me about my repairs. I really feel he is looking out for my cars needs and makes sure I keep everything in tip top shape. While I could go to other places for less expensive service, I have the upmost trust in his opinions. Just a side note: My family is in the used auto parts business in Minnesota.....I always run things by them and so far Mike has been right on 100%! Many Thanks, Sherri Ripps More
Ali is great. Very helpful, always available and a pleasure to work with. I have been working with him for several years now. He makes the service process very easy. pleasure to work with. I have been working with him for several years now. He makes the service process very easy. More
Bill Horvat was very helpful, nice & accommodating. The Bill Horvat was very helpful, nice & accommodating. The cost of the service was exorbitant. Considering the car needed no repairs & is not very old, Bill Horvat was very helpful, nice & accommodating. The cost of the service was exorbitant. Considering the car needed no repairs & is not very old, it was a ridiculous amount. However, I spoke with Bill about it & he was able to get authorization to refund me some of the money. Next time I will call him for the next service to inquire about the price & if it is a ridiculous amount again, I will not be back & I will take it to my own mechanic. More
Danecia is great....on time upon my arrival, gave an estimate of time for service and cost. Both estimates turned out to be exactly what she estimated. Very pleasant, always smiling. Very knowledgeable estimate of time for service and cost. Both estimates turned out to be exactly what she estimated. Very pleasant, always smiling. Very knowledgeable about the car and its amenities. She is a pleasure to work with. More
Sam Santoso and his sales team (Ider) were very professional and helpful. Made the sales experience very smooth and easy. I would recommend customers to them any time. professional and helpful. Made the sales experience very smooth and easy. I would recommend customers to them any time. More
Keyes Lexus is a First Class Dealership, with first class employees. They ask what you need and take care of it fast and professionally. Thank you ! employees. They ask what you need and take care of it fast and professionally. Thank you ! More
Anthony was very helpful on working with my insurance for a new tire. Are kept me informed along the way. Anthony has helped me before and when I have my next service I will schedule it with him. a new tire. Are kept me informed along the way. Anthony has helped me before and when I have my next service I will schedule it with him. More
Both Terry and Bill Horvat helped me with the purchase Both Terry and Bill Horvat helped me with the purchase of new tires and maintenance for my 2012 ES350 - they were both helpful & great to work with. Both Terry and Bill Horvat helped me with the purchase of new tires and maintenance for my 2012 ES350 - they were both helpful & great to work with. More