Keyes Lexus

Ali was helpful and explained everything. He offered advice on handling my lease which is up this August. He offered advice on handling my lease which is up this August. More

great experience. very helpful team, sales and finance personnel great to work with, very friendly. very helpful team, sales and finance personnel great to work with, very friendly. More

Salesperson Nikolay was great guy he helped us all the way from start to end. Leo the finance manager was great at his work too he did all the paperwork in no time. Will be back again way from start to end. Leo the finance manager was great at his work too he did all the paperwork in no time. Will be back again More

Danecia is a sweetheart she was so informative and always kept me well informed about everything! kept me well informed about everything! More

When I called for the appointment they told me the 10m mile service will take 1.5 hours and 3 hrs for the recall so I left in less than an hour they called and said the car was ready, after looking at th mile service will take 1.5 hours and 3 hrs for the recall so I left in less than an hour they called and said the car was ready, after looking at the receipt it said the maintenance took only .30 min and the recall-took only .20 minutes. I can’t believe they did everything in .50 minutes. I don’t believe they did everything as stated. When I asked the service writer (Errol Tuttle) his answer was it’s a new car, to this day I think they ONLY did the oil change. What about the other things included in the 10m mile service. Unfortunately I’ll never know what was done. They didn’t even wash the car let alone vacuum the floor Matts. Because of that I’ll probably not come back for my next service. More

Service continues to be 10 stars due to Anthony's friendly costumer service, knowledge, experience, and integrity. He is the reason why my vehicle service has never seen the light of another dealers friendly costumer service, knowledge, experience, and integrity. He is the reason why my vehicle service has never seen the light of another dealership or mechanic shop, and will continue that way. Thank you Anthony!! More

Had car there for 4 hours for an inspection to be told my suspension if fine which it isn’t at all. Also was recommended for all these things I recently did to the car so was a complete waste of time. suspension if fine which it isn’t at all. Also was recommended for all these things I recently did to the car so was a complete waste of time. More

Clean, professional, friendly,, good communication,, good work, good service, Bill is a great series representative work, good service, Bill is a great series representative More

Wow where do I begin! ! I've been leasing and financing cars for about 12 years now and this was one experience to add to the books that I will never forget. Sarkis Karapet ! I've been leasing and financing cars for about 12 years now and this was one experience to add to the books that I will never forget. Sarkis Karapetyan did an AMAZING job helping us. We've been looking for an EX 300 Hybrid for about four months now and all the sales people and other dealerships I worked with were trying to take advantage of me due to the market right now but not Sarkis. At the time we made our inquiry this vehicle was not in stock however, some had been allocated and we're coming to the dealership so a month after my inquiry Sarkis remembered to reach out to us to see if we were still in need of a car. He went above and beyond to work with his boss to get us the best deal possible without being taken advantage of. He then reserved the vehicle for us and kept us updated until it arrived to the dealership. Once it arrived he helped us complete the paperwork electronically and personally delivered the vehicle to us. The transaction was so flawless literally didn't even take an hour to handle everything. He was very through, provided excellent customer service and truly went about and beyond to make sure we're happy. Thanks to him we'll be coming back to Lexus and referring people to him. He deserves a nice raise and promotion. You're truly lucky to have him as an employe!! Many many thanks we are so happy!!! More

I negotiated a deal via email for an incoming car. We agreed on a price, but they demanded that I go in the same day to sign the contract even though I was feeling a bit under the weather. They said i We agreed on a price, but they demanded that I go in the same day to sign the contract even though I was feeling a bit under the weather. They said if I didn’t go in that day to sign the contract, they wouldn’t keep the price. So I went in that night to sign the contract and pay, but they pulled the rug under me and said they couldn’t sell me the car at that price. Then they tried to sell me another car. Needless to say I was disappointed that the hours I spent looking for the exact car I wanted, negotiating with them and driving all the way to the dealership were all for nothing. These guys are snakes. More