Keyes Hyundai

FANTASTIC CUSTOMER SERVICE Carl Fisher and Jason Jhee made this experience of leasing a new car for my son one of the best in my 55 years of buying cars. Both Carl and Jason be Carl Fisher and Jason Jhee made this experience of leasing a new car for my son one of the best in my 55 years of buying cars. Both Carl and Jason bent over backwards to make my son happy with the new vehicle and with the process of returning a car to driving off with the new one I never met either Carl or Jason ( I live in Florida ) and my son even said that they treated him royally when he arrived at the dealership I would recommend this dealership to any of my son's friends that are in the Los Angeles area More

John helped me with my extended warranty claim, and made sure the work was done right. He also shared additional findings by technicians to address some safety issues I was not aware of. sure the work was done right. He also shared additional findings by technicians to address some safety issues I was not aware of. More

Quick and painless Normally it takes a long time. They made it pretty simple and easy. Hyundai are great cars. I have bought my second car with Ruby. She is quick and st Normally it takes a long time. They made it pretty simple and easy. Hyundai are great cars. I have bought my second car with Ruby. She is quick and straight forward. She listened to what I wanted and gave me choices. More

Jimmy is the best! He helps breakdown prices and plans that are suitable for your budget. He is very kind and works with all the workers well. that are suitable for your budget. He is very kind and works with all the workers well. More

This is the second and third car we have bought from Ruby Chu. Her understanding of what we need and can spend was outstanding. There was no pressure and she always went above and beyond. Thank you Ruby! Chu. Her understanding of what we need and can spend was outstanding. There was no pressure and she always went above and beyond. Thank you Ruby! More

Victoria Hovey - Great help with my car I had to replace a damaged tire for my ioniq electric. Victoria Hovey helped me and I would work with her always for any car problems at this dealersh I had to replace a damaged tire for my ioniq electric. Victoria Hovey helped me and I would work with her always for any car problems at this dealership. She was prompt , professional and she went out of her way to help me talk with Michelin about my tire warranty issue. She went above and beyond what was expected of her. More

I had a great experience at Hyundai in Van Nuys. George Arau was knowledgeable and helpful, he answered all my questioned w detail information, he went above and beyond with the process to buy my Hyundai I Arau was knowledgeable and helpful, he answered all my questioned w detail information, he went above and beyond with the process to buy my Hyundai Ioniq— love my gas mileage! Go with George at Hyundai in Van Nuys for your next car purchase— Very friendly and great personality! More

Buyer beware!! The prices advertised are not transparent, you pay more with the add-ons, forced to purchase. No room for negotiating! Dealer doesn't go by KBB for trade-in. Buy from another dealership. you pay more with the add-ons, forced to purchase. No room for negotiating! Dealer doesn't go by KBB for trade-in. Buy from another dealership. More

Be aware when purchasing new vehicle. Hope this review offers some advice to anyone who's looking to purchase a vehicle here. Long story short, our salesperson, Faisal Islam, was trying to Hope this review offers some advice to anyone who's looking to purchase a vehicle here. Long story short, our salesperson, Faisal Islam, was trying to sell us off a USED vehicle for a new car. We visited this location twice, and today, we went in to actually purchase the vehicle. After two hours of stressful price negotiation, we proceeded into the finance office to complete the paperworks in buying new 2019 HYUNDAI Sonata SE. When we were signing the paperworks, one of the paperworks mentioned "used car," and when we questioned about the details of the form (since we are buying new vehicle), the finance manager, Lucine Martirosian, then informed us this 2019 Sonata SE that we were planning to buy was actually RETURNED from previous customer with over 100 miles in mileage. No one was able to provide us with a clear answer on why the vehicle was returned by previous customer. Not only were we not informed about this vehicle being categorized as USED on papers previous to this paperwork process (no one even bother to inform of this used status), their attitudes in handling this matter was not very professional at all. Lucine, the finance manager, was continuously trying to argue with us asking why we would not purchase this vehicle, when it's considered as "USED" only on paperworks, and that car itself will operate totally fine as new vehicle . She tried to fight me by saying that she would still buy this vehicle since it's technically new and marked USED only on paper. (She later apologized, and said she's only in the middle. Yes, exactly, why does she even care?) In addition, she stated that we are purchasing it for a lower price, because it was categorized as used (not a single portion of discount was due to such reason). Our salesman, Faisal, and the other finance manager was all very aware that we were there to buy a NEW 2019 SONATA SE white. On the other hand, It's very hard to understand that Faisal, the salesperson, was not "aware" of this car being sold as used, when he knew that this 2019 Sonata SE (white) was the very last one they had in inventory. Not only was he aware that this vehicle was the last White 2019 Sonata SE in inventory, Faisal was aware of us coming in today to purchase NEW 2019 Sonata SE, white. When we asked him if he knew that this vehicle is categorized as USED, he acted shock, but was aware of the EXACT mileage in this car, in which he NEVER mentioned throughout the negotiation at all. We obviously did not end up buying this vehicle. However, they have already ran Hard Inquiry on my brother's credit check, which lowered the credit score, in which there is no compensation at all for. I would personally recommend more transparent dealership, but if you insist on buying a NEW vehicle at this location, just check more thoroughly to ensure that you are actually purchasing a NEW vehicle, not only in operation but also on document for your own sake. More

Oh how fun it is Car shopping has never been a pleasant experience for my wife and I, until we met George Arau at Keyes Hyundai in Van Nuys. He made the whole experien Car shopping has never been a pleasant experience for my wife and I, until we met George Arau at Keyes Hyundai in Van Nuys. He made the whole experience start to finish a delight. George had helped us lease a Hyundai over two years ago, and when it was time for us to consider our options as our lease was close to ending, we knew we had to go seek his assistance again. Again he did not disappoint us. He listened to our needs and concerns, explained our options and worked with us to get a very good deal. No hassle, no unpleasantries, no lies and games. George is a caring, kind, trustworthy human being. Polite, courteous, knowledgeable, accommodating and very professional. We highly recommend George Arau if you want a pleasant, hassle-free, car buying or leasing experience. Needless to say we now have a new Hyundai and we love it. Thank you George, well done, A+++++ More