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Keyes Hyundai
Van Nuys, CA
2,027 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,027 Reviews of Keyes Hyundai
September 18, 2015
Buyer Beware. This is first negative review I have ever written, but I've had enough. I've gotten sick from the car I leased here and am considering legal action at This is first negative review I have ever written, but I've had enough. I've gotten sick from the car I leased here and am considering legal action at this point. I leased a 2013 Sonata 2 years ago and it's been a HORRIBLE experience. I've tried countless times to get numerous issues resolved through this dealership and their corporate website to no avail. Here are the top 4 issues that no new car owner should have to deal with. These are also 4 things that they were not able to fix or even assist with. 1. A horrible moldy, damp smell that blasts from the vents. It literally smells like a combination of pee and rotten food. It made me sick and caused respiratory issues. 2. The inability to connect to my phone via bluetooth. It repeatedly drops calls when it does work, which is a horrible situation to be in when you rely on your phone for work. 3. Stereo software that was incompatible with an iPhone that came out BEFORE the 2013 car. It actually causes the phone to restart and sometimes it won't even recognize it as a device when it's plugged in for media/music. Their software is so bad that it messes up apple's software...I have no issues with my phone when it's not in that car. 4. Horrible gas mileage. They promised 28 city/highway....I average 16.5. That's worse than my '99 Camry that I traded in. Hyundai was sued a year after I leased my car by the US government for fuel economy standards. nytimes.com/2014/11/04/u… I bought my car with the promise that my salesman would always be available via text or by phone. He quit three months later and the service manager I've been dealing with multiple times could not care less. No one even cares to listen to the issues and it's difficult to get their attention. When I took it to maintenance with these issues, they sprayed it with air freshener...the mold and smell came back within a few hours. They told me not to use the "max air" setting as that could be causing the smell. If I'm not allowed to use the setting, why does it exist? I stopped using it anyway, the smell remained and they offered no other advice or service. They also told me that my phone would never work with the car and that there would be no upgrade in the software (aka it will NEVER work), and they told me that the gas mileage checked out fine even though it's 12 mpg less than what they advertised. I would NEVER have bought this car had I known that any one of these issues would be a problem. I tried contacting Hyundai through their corporate website looking for help, but they gave me nothing. I reached out with a detailed review and all they did was tell me to take it back to the dealership. When I explained that I had tried that before, they offered to make the maintenance appointment for me and that was it. Nothing more. I understand that I may have received a lemon of a car, but their customer service has been embarrassingly awful. I'm (literally) sick of this car and would rather drive it off a cliff than pay the thousands that they want for an early termination. My car is only at 13k miles after 2 years and it's in great shape. Going with this dealership and Hyundai in general has been a huge disappointment and one of my biggest regrets. More
by AllyS416
Employees Worked With
Richard Chan
September 17, 2015
Best Car Buying Experience I have always dreaded buying a new car, but I had the best experience at Keyes! The staff was friendly, but not pushy and they gave us an amazing dea I have always dreaded buying a new car, but I had the best experience at Keyes! The staff was friendly, but not pushy and they gave us an amazing deal on the exact car I was looking for. I highly recommend Keyes Hyundai! More
by HEATHERHUCKLE
Verified CustomerEmployees Worked With
George Arau
September 16, 2015
Firs lease Overall I'd have to say that I had a good experience. Can't say I'm a big fan of dealerships, and cannot say I was looking at a Hyundai, but at the e Overall I'd have to say that I had a good experience. Can't say I'm a big fan of dealerships, and cannot say I was looking at a Hyundai, but at the end of my experience I will say I was satisfied. I do think we could've reached the price and term in half the time, but felt like there was a lot of "unnecessary bargaining," taking place. Am I happy? yes definitely :) More
by ALEX.ARELLANO24
September 16, 2015
They did everything they said the were going to The sales people don't always know the specifics to the vehicles, but they work as a great team. I found that unanswered questions were researched an The sales people don't always know the specifics to the vehicles, but they work as a great team. I found that unanswered questions were researched and answers provided. I was quite satisfied in that they met the deal I could get at another dealership, and even sweetened it a bit to sell me the car. I was well treated and very comfortable during my entire purchase. I really enjoyed working with the manager and internet sales team. Really a nice group of people and willing to go the extra mile to make me a satisfied customer. More
by RENEETHURBER
September 15, 2015
I felt like I'm applying for a job rather than leasing a car If I'm able to lease a car on the first visit, there shouldn't be any more phone calls to request more documents after the fact that I drove out with If I'm able to lease a car on the first visit, there shouldn't be any more phone calls to request more documents after the fact that I drove out with a car. If during initial processing, I'm missing any document, I should not be able to obtain lease. What if I can't provide those documents because I can't find them for reasons like moving, misplacement, or stolen. What is going to happen to my lease car that I'm already driving? It would be something unpleasant, I predict. More
by SUCHAT.JUNPRAM
September 14, 2015
Excellent customer service! Very easy process I have a very hectic schedule, Keyes Hyundai made it very easy for me to lease a car. they even sent a staff member to my place of business to complet I have a very hectic schedule, Keyes Hyundai made it very easy for me to lease a car. they even sent a staff member to my place of business to complete the paperwork. Avo Delivered the car to me in perfect condition I was able to surprise my wife at home on time. More
by HOUSEOFPASTRY
Employees Worked With
Avo Barakhyan
September 13, 2015
Great experience! Everyone was so nice and helpful! I experienced great service from all the members of the Keyes Hyundai dealership. Everyone was very friendly and greatly aided in me in picking the ri I experienced great service from all the members of the Keyes Hyundai dealership. Everyone was very friendly and greatly aided in me in picking the right vehicle. More
by OHMICHELLE96
Employees Worked With
Miles
September 10, 2015
my 2nd hyundai tucson from keyes I just bought my 2nd hyundai tucson from keyes and this experience was even better than the last one! I love my new car and the purchasing experience I just bought my 2nd hyundai tucson from keyes and this experience was even better than the last one! I love my new car and the purchasing experience was painless! Great car, nice sales team and finance dept. I would definitely recommend Keyes Hyundai to everyone! More
by LISABETH828
Employees Worked With
Hagop
September 10, 2015
Not a bad experience Went in with an idea of what I wanted to pay, and got something in that range with no money down. Was in and out in relatively 2 hours Went in with an idea of what I wanted to pay, and got something in that range with no money down. Was in and out in relatively 2 hours More
by KMICHAELS1976
September 07, 2015
Awesome! The entire process was fast and productive! This was perhaps the first time I liked being in a dealership, thanks to the people I dealt with. Very pro The entire process was fast and productive! This was perhaps the first time I liked being in a dealership, thanks to the people I dealt with. Very professional and knowledgable, willing to help. Thank you for a great experience. More
by STELLA.TALVERDI
Employees Worked With
Miles Blake
