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Key Scales Ford
Leesburg, FL
1,602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,602 Reviews of Key Scales Ford
August 27, 2015
Fast and Friendly The entire staff wished me all the happiness with my 2015 50th Anniversary Convertible Ford Mustang ( Yellow)! Fred Almonte did all the work from the The entire staff wished me all the happiness with my 2015 50th Anniversary Convertible Ford Mustang ( Yellow)! Fred Almonte did all the work from the Sales end in an "instant" on top of making it "easy" and doing all my insurance/registration. A couple of the staff helped locate the car I really wanted! I just sat there and simply presented ID. Dan in Finance had all my paperwork ready, informed me of the great incentives I qualified for, and greeted me with a "friendly smile" Don accepted my 35th Anniversary Ford Convertible Mustang and I feel assured it will be or is in good hands with another proud owner. The entire management and sales team along with GM Bruce Johnson, Jeff Wagner, and Mrs. Harriet Scales showed sincere appreciation that I chose their product and recommend to others in the future. Thank You for such a positive experience and your thoughtfulness. More
by Heather Leigh
Employees Worked With
Bruce Johnson, Dan Shuten, Fred Almonte, Don Garrett
August 27, 2015
Great experience!! Had an issue with my vehicle and the service department was extremely helpful. They were very quick to diagnose and had my car repaired and ready for Had an issue with my vehicle and the service department was extremely helpful. They were very quick to diagnose and had my car repaired and ready for pick up same day! They went above and beyond to help me. More
by jaclynm
Employees Worked With
Jessie in Service
August 25, 2015
Wonderful positive delightful. met all my expectations Cat Langbehn, went over and above all my expectations in locating me a car that met my needs and in my price range. She searched online until she foun Cat Langbehn, went over and above all my expectations in locating me a car that met my needs and in my price range. She searched online until she found the right vehicle even after deciding on one she continued to search and found one with a few more upgrades and staying in my price range. She wasn't going to give up until she found the best car for me. I appreciate all the work Key Scales Employees did for me. I Love Key Scales Ford. More
by Vickie
Employees Worked With
Bruce Johnson, Dan Shuten, Cat Langbehn
August 23, 2015
Outstanding Visit to Purchase a New Vehicle Rich Rysell was the most caring and kind salesmen I have ever met. He explained everthing ab out the vehicle and just made you feel comfortable. He Rich Rysell was the most caring and kind salesmen I have ever met. He explained everthing ab out the vehicle and just made you feel comfortable. He was not pushy in anyway, just wanted to help you get a good deal. What a pleasant experience at Key Scales Ford. Would definitely recommend Key Scales for purchasing a new vehicle. Thank you Rich and everyone that made it possible to fufill my dream. Sincerely, Jamie Elyn Remy More
by lilygirl
Employees Worked With
Rich Rysell
August 23, 2015
A Great Experience At a time when the model and year we wanted were getting hard to find, our salesman, Randy Lofton worked very hard to find us a car we love. Excellen At a time when the model and year we wanted were getting hard to find, our salesman, Randy Lofton worked very hard to find us a car we love. Excellent job and excellent service. Especially want to recommend the General Sales Manager, Jeff Wagner for running such a competent sales team. More
by Joanbos
Employees Worked With
Randy Lofton, Randy Lofton
August 22, 2015
Thought we were just browsing Just wanted to see the Escape up close, but Bill Pyle did such a good job pointing out all the features of the vehicle we decided we had made our deci Just wanted to see the Escape up close, but Bill Pyle did such a good job pointing out all the features of the vehicle we decided we had made our decision. We don't buy or trade vehicles very often, so this Escape is one we will enjoy driving for many years to come. Since we wanted certain options, Bill had our Escape brought in from another lot, and we picked it up in a few days. Yes, it was exactly what we asked for! Great experience thanks to Bill. More
by jphoward
Employees Worked With
Dan Shuten
August 19, 2015
Great experience. .great saleslady with Cat I purchased a beautiful mustang 6 weeks ago but due to family obligations back in the snowy state of Michigan....I realized I needed a different vehic I purchased a beautiful mustang 6 weeks ago but due to family obligations back in the snowy state of Michigan....I realized I needed a different vehicle so I traded the mustang for an F 150...Cat made the process easy and her product knowledge was excellent...She seemed to know exactly what I wanted and helped me get a great deal on my very smooth riding truck...I couldn't be happier..Thanks to Jeff at Key Scales as well for helping me get the best financing possible More
by mayojoe123
Employees Worked With
Dan Shuten, Cat Langbehn
August 19, 2015
Worst Customer Service in the Service Department I have brought my 2014 Ford Escape to Key Scales to every oil change, maintenance and repair; until recently I haven't had any big issues; lack of com I have brought my 2014 Ford Escape to Key Scales to every oil change, maintenance and repair; until recently I haven't had any big issues; lack of communication of few times, but nothing large enough to want to go to another dealer for service. Over the last 3 weeks I have called and left multiple messages for their service department to schedule my next oil change. After numerous messages left with no return I call, I spoke to the receptionist, explained I was trying to schedule my next oil change and haven't received any return phone calls; she states I could just bring my car in and drop it off. So today, I did just that. I was then told that they do not take drop offs and everyone of their employees should know that and their next available appointment would be in 2 weeks. I explained that I had been leaving messages and haven't received any return calls and that the receptionist told me to bring it in. I was then told that they hired a service receptionist to handle the phone call issue and that I could schedule my next appointment in 2 weeks. No THANK YOU!!!! Had they called back 3 weeks ago - everything would have been handled. Called another dealership TODAY; spoke to them on the phone TODAY and scheduled for TOMORROW - now that is customer service! More
by esellers
Employees Worked With
The Service Departmart Manager
August 17, 2015
Loving our new Explorer! We just moved to Fl. and our neighbors recommended this dealership. Rich was very helpful and helped to make our deal easy and smooth. I would surely We just moved to Fl. and our neighbors recommended this dealership. Rich was very helpful and helped to make our deal easy and smooth. I would surely recommend this dealership and especially Rich. More
by Triplett
Employees Worked With
Dan Shuten, Rich Rysell, Cat Langbehn
August 16, 2015
Very good experiance.! Every question I had was answered by Rich. It was truly a very good experance dealing with Rich. This is the second new truck I have bought from Key Every question I had was answered by Rich. It was truly a very good experance dealing with Rich. This is the second new truck I have bought from Key Scales. The last one was from Dan Shuten. More
by Jerry73138
Employees Worked With
Jim H. Roberts, Dan Shuten, Rich Rysell
