Key Scales Ford

Appalling service - and NO response from them afterwards! I had 2 dead batteries on my F450 King Ranch and called the service department at 11.34 on Saturday December 28th to ask if they had any in stock and I had 2 dead batteries on my F450 King Ranch and called the service department at 11.34 on Saturday December 28th to ask if they had any in stock and when they could fit them as I was going to arrange recovery to them. I was told (I didn't get the guys name) that they had the batteries and that if I came over today they would fit while I waited - great news! I got to the dealership at 1.08 p.m. only to find that they closed a few minutes earlier. I had to arrange a $65 cab ride back to where I was staying then arrange transport once more back to Key Scales Ford on the following Monday (not a costly cab this time - but a generous neighbor for whom I bought a $20 gift card). IF I HAD BEEN TOLD WHEN I CALLED THAT THE SERVICE DEPARTMENT CLOSED AT 1.00 P.M. ON SATURDAYS I WOULD HAVE ARRANGED THE RECOVERY OF MY TRUCK TO THE DEALERSHIP FOR THE FOLLOWING MONDAY AND SAVED MYSELF AN $85 OUTLAY AS WELL AS A LOT OF TIME. On Sunday 29th (the day after dropping the truck off) I emailed the Dealer Manager (Bruce Johnson) to explain what had happened and to ask that given the situation could he arrange for the truck to be delivered back to me Monday and that I be reimbursed with the $65 cab fare. On the Monday morning I spoke to who I consider to be the ONLY switched on person at the dealership (Jessie Dern) who confirmed they were fitting the batteries but that she knew nothing about the circumstances of delivery. She said the truck could not be delivered back to me (I would have to fetch it) and that I should contact Bruce again about being reimbursed for cab fare. Bruce wasn't available by phone so I emailed him again at 10.23 on the Monday morning. He replied very quickly (10.29) and said he had his Service Director Robert Scheiner checking on the vehicle status and that he would email me and update ASAP. I never heard from him - but following a call back from the efficient Jessie I did get a ride over to fetch my truck. When picking it up, no-one in the cashiers office knew about my request for cab fare reimbursement and Robert Scheiner wasn't in so I paid the bill, said I would contact Robert Scheiner by email re the costs and left with my vehicle. By December 7th I still hadn't heard from anyone at Key Scales Ford so I emailed Robert Scheiner at 14.26 asking for my cab fare of $65 (I attached a photo of the receipt) and also the gift card cost of $20 to be reimbursed to me. I still hadn't heard anything a week later so at 09.38 on December 14th I emailed Robert Schneider again and copied in the dealership Manager Bruce Johnson too. It's now December 18th and I guess neither of them are going to reply, let alone give me my $85 back. So - apart from having had a lot of my time wasted and being 'out' $85 - what do I think of Key Scales Ford? Their website has sentences including the words 'top customer service' and 'dedicated team of service advisors' and 'best customer service' etc. Their recorded narrative on the phone whilst waiting to speak to someone is similarly glowing and sounds extremely promising - but all that seems to be just empty words to me. You can say how good you are many times and in different ways, but unless you actually DELIVER in the same way then it's just empty promises! If someone had had the courtesy of commercial common sense to apologise for the initial issue of not telling me that the service department was closing at 1.00 p.m. on the Saturday I called then that would have been nice. If I had then been reimbursed via a reduction in my bill on picking my truck up then I would have been relatively happy. Neither of those things have happened and it now seems that Key Scales are just ignoring my emails. I run 3 businesses in the U.K. whilst travelling extensively worldwide (and the USA in particular) so I KNOW about efficiency. Everyone makes mistakes occasionally including me - but not to make things right afterwards with a customer is simply poor business practice - hence this long explanation of the facts. I DO have a complete audit trail of events and all emails sent/received should Key Scales contest what I am saying. More

Love our new Ford. Great salesman. Great car. We enjoyed meeting the general manager at Key Scales Ford. This is our second purchase of a Ford Edge there. We really Great salesman. Great car. We enjoyed meeting the general manager at Key Scales Ford. This is our second purchase of a Ford Edge there. We really like the redesigned features on the 2015 Edge. We wish our salesman and the dealership the best in future years. More

Great used car buying experience! Everyone was great! I knew which car I wanted, drove it, and made a deal. Pretty painless. Rich went way out of his way delivering the vehicle when Everyone was great! I knew which car I wanted, drove it, and made a deal. Pretty painless. Rich went way out of his way delivering the vehicle when I had no way of getting it home. Stan was very nice to deal with too! More

Does not care about customers only $$$ Found the car I wanted at this dealership. Spoke with the salesman and was told to leave a deposit for it. I said I would just take off of work and go Found the car I wanted at this dealership. Spoke with the salesman and was told to leave a deposit for it. I said I would just take off of work and go the next day. I drove over an hour to this dealership to see the Escape I wanted. After the test drive i was ready to purchase it. I know what the internet price was and being pre approved it was a done deal. NOT SO.... Oh you dont qualify for THAT price! You have to use "our financing"...after going back and forth my salesman was told by the "guys in the booth" read the disclaimer. So we did and it did not say anywhere in it that you had to use ford financing. So ok you have to sell it to me at the price I saw listed. But they wouldn't budge. So I left extremely mad and just lost a days pay and 5 hours wasted of my time. So I went home. The next day I get a message that the GM is working numbers and can now do a deal. We are sorry,what can we do? What you can do is not have a customer leave pissed off. Then call him the next day pleading to come back, we can make this work. Sorry....should of had the morons in the booth do that while I was there. You lost another customer! Buyers beware of this place. If it was about customer service they would of had my business. Thanks to the other dealership I now have my car I wanted and am happy they could do the deal with no stress. More

Good job! We felt very comfortable and confident with this dealership although it was our first visit to them. Rich, our sales person seemed very knowledgeable We felt very comfortable and confident with this dealership although it was our first visit to them. Rich, our sales person seemed very knowledgeable about the car and also tried to give us all information so we could make the decision of purchasing our car. More

Great overall experience! I had the pleasure of working with Artie and Jeff on our F-150 purchase. Both were friendly and went out of there way to make sure we got the right de I had the pleasure of working with Artie and Jeff on our F-150 purchase. Both were friendly and went out of there way to make sure we got the right deal. Dan in financing was fast and friendly! More

Purchase of new car Very friendly dealership. Rich was very knowledgeable about Ford products. I have owned Ford cars since the 80''s. The only issue I had was didn't ge Very friendly dealership. Rich was very knowledgeable about Ford products. I have owned Ford cars since the 80''s. The only issue I had was didn't get enough for my trade-in but so be it. More

A pleasure to do business here We dealt w/Rich Rysell and Randy Lofton when we purchased our new Mustang. We were given a good trade in for our old car. They took the time to expl We dealt w/Rich Rysell and Randy Lofton when we purchased our new Mustang. We were given a good trade in for our old car. They took the time to explain everything to us regarding the sale and how everything in the new car works. This was all done in a courteous, timely manner. I will recommend the dealership to friends. More

Our sales rep was excellent! Got us the car we wanted! No pressure sales, timely manner, the price we wanted on the car we wanted. Financed just as quickly by Jim. Fast, courteous experience. Highly recomm No pressure sales, timely manner, the price we wanted on the car we wanted. Financed just as quickly by Jim. Fast, courteous experience. Highly recommend this dealership, and our salesman, Rich Rysell, he took the stress out of car shopping!. More