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Key Scales Ford
Leesburg, FL
1,602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,602 Reviews of Key Scales Ford
April 22, 2015
Top notch service We purchased a 2013 Escape one month ago from Blake. Yesterday my wife went out to leave for Orlando and the next day drive to Miami area and the car We purchased a 2013 Escape one month ago from Blake. Yesterday my wife went out to leave for Orlando and the next day drive to Miami area and the car wouldn't start. Got Joe from service and he told me even though they were booked up pretty good if I could jump it off my truck and get it there he would get it in somehow. They found out battery was shot . It was under warranty and my wife was on her way 2 hours later. Really impressed with Joe and the service we received. More
by Tim
April 21, 2015
Outstanding Our salesman, Rich Rysell and the business manager Dan Shuten were outstanding in that we had a delay in the completion of the transaction and both in Our salesman, Rich Rysell and the business manager Dan Shuten were outstanding in that we had a delay in the completion of the transaction and both individuals were extremely patient and professional during our visit and the sale of the automobile. We live 90 miles from the dealership and would not hesitate to return for service or the purchase of another vehicle. More
by Happy Customer
Employees Worked With
Dan Shuten, Rich Rysell
April 21, 2015
OUTSTANDING I am a senior and have found this dealership to be the finest to deal with without exception. The sales person Rich Rysell was outstanding in understa I am a senior and have found this dealership to be the finest to deal with without exception. The sales person Rich Rysell was outstanding in understanding what I was looking for. I would return there without question. More
by newbuyer
Employees Worked With
Rich Rysell
April 20, 2015
Great Leasing Experience at a Florida Dealership I went The Key Scales Ford to simply "look" at what Ford was offering in the way of the Ford Escape. Upon arriving I was greeted by Rich Rysell. He I went The Key Scales Ford to simply "look" at what Ford was offering in the way of the Ford Escape. Upon arriving I was greeted by Rich Rysell. He walked me onto the lot of new Escapes and before I realized it, I was hooked. I was very pleased with what I saw and the selections available. Within in a couple of days I returned to discuss with Rich the lease and 3 hours later drove out of the Ford lot with a newly leased Escape Titanium. Rich was very pleasant; worked really hard which resulted in a good deal for me. More
by bdelor
Employees Worked With
Jim Roberts, Finance, Rich Rysell
April 20, 2015
Meeting changing needs. After having previously purchased a 2014 Escape in January, looked to upgrade to the Edge to satisfy personal desires in size and capabilities. Mr. B After having previously purchased a 2014 Escape in January, looked to upgrade to the Edge to satisfy personal desires in size and capabilities. Mr. Bill Pyle found a 2013 Edge that had all the accessories I wanted in a fine looking Edge with fewer miles than my Escape had. He worked hard to satisfy my desires and delivered a fine auto to fill them. Bill knows his business and is great to do business with. More
by padre gregg
April 19, 2015
Great Day! Started off on Internet with Blake Kelly, and then made appointment to meet. He was most pleasant and listened to our story concerning trade in ( whi Started off on Internet with Blake Kelly, and then made appointment to meet. He was most pleasant and listened to our story concerning trade in ( which we did not bring in this day) and what we were looking for and why. He made suggestions but did not push. We left and when we e mailed back for another appointment Blake referred us to Rich Rysell because Blake was going to be out the day we wanted to come in. Rich was awesome! It was important to me to drive the 2015 Ford Edge on the highway to see how it handled in heavy traffic at highway speeds. The test drive was the longest I have ever experienced, and Rich was most patient with me while I experienced the perfection of this vehicle. The negotiations and trade in experience was somewhat stressful but Rich worked very hard to get the deal for us. We left very satisfied. Saw my sister the next day. She lived 1.5 hours south of here. She loved my Edge, went home and had two bad experiences with dealers there. I told her she needed to call Rich at Key Scales Ford! She did and called me back to say she bought a 2014 Ford from Rich over the phone and got the deal she wanted! What is nice about this dealership is the sales department seems to share experiences and help each other. It is not the dog eat dog hovering over buyers you sometime experience at other dealerships. More
by Edge15
Employees Worked With
Rich Rysell
April 16, 2015
"Very pleasant auto shopping experience, a rarity!!" Doug Faber made our entire buying experience a pleasure. We purchased a 2015 Ford Edge Titanium and he did everything to locate exactly what we wanted Doug Faber made our entire buying experience a pleasure. We purchased a 2015 Ford Edge Titanium and he did everything to locate exactly what we wanted and to ensure our needs were met. Even though Doug had a previous personal commitment, he was willing to come in on his day off to provide for the delivery of our new vehicle. That to me exhibits a great dedication to customer service. I would definitely refer Doug and Key Scales Ford to all. Ron & Melody More
by Ron
Employees Worked With
Doug Faber, Dan Shuten
April 10, 2015
2015 Ford Edge Titanium We had been anxiously waiting for the arrival of the 2015 Ford Edge. We had a 2010 Edge but wanted to upgrade the safety technology available now. I We had been anxiously waiting for the arrival of the 2015 Ford Edge. We had a 2010 Edge but wanted to upgrade the safety technology available now. I contacted Key Scales via the internet and had a response from Blake Kelly within 30 minutes that they had 3 Edges that had just arrived. We arranged a test drive the following day and leased the red Edge that we test drove. Overall everyone at the dealership was professional but especially well versed on all the electronic technology that is available on new cars now. This is the third Ford we have purchased from Key Scales but certainly not our last. We just love the way Ford makes their vehicles. More
by Jay P
Employees Worked With
Jim Roberts
April 08, 2015
New Sales Received ad in the mail and it was not a come on. Dealt with Cat Langbehn who helped us out immensely. We wound up getting an Escape that we thought w Received ad in the mail and it was not a come on. Dealt with Cat Langbehn who helped us out immensely. We wound up getting an Escape that we thought we couldn't financially handle. She was a pleasure to work with. More
by Hank0517
Employees Worked With
Cat Langbehn
April 07, 2015
Purchase of 2015 Escape Our experience with this purchase and trade-in went very smoothly. Doug Faber was a delight to work with. He was very focused on our needs and was ver Our experience with this purchase and trade-in went very smoothly. Doug Faber was a delight to work with. He was very focused on our needs and was very patient in making sure we were satisfied in all aspects of the purchase. He also helped us after the sale in explaining and clarifying the use of the Titanium Technology Package. More
by Jack
Employees Worked With
Doug Faber, Dan Shuten
