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Key Hyundai of Milford
Milford, CT
3,089 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 15, 2011
The personnel answered all my questions in a friendly professional manner. I was very pleased with the price of the vehicle I purchased and the value I received for my trade-in. professional manner. I was very pleased with the price of the vehicle I purchased and the value I received for my trade-in. More
by Vincent Chase
Employees Worked With
Alex Ortiz, Salesman and Joe Cardella, Sales manager
July 14, 2011
I had been shopping for a new car and had visited several dealerships (including one Hyundai dealership that was a total nightmare). Our sales rep at Key was Matthew who made this whole experience wonderful. dealerships (including one Hyundai dealership that was a total nightmare). Our sales rep at Key was Matthew who made this whole experience wonderful. He was very caring, never pushy, listened to my needs and was overall just a sweetheart. I went in originally to look at the Elantra or Sonata and ended up buying a gorgeous 2011 Santa Fe which met the needs of our family much better. This process took several visits and a lot of patience on my salesman Matt's part. After my initial stop at Key I told Matt that I would be returning with my sister who is on oxygen and not well but whose opinion was very important to me. We returned on a scorching 90+ day and Matt very considerately ran and got all the vehicles we were interested in and pulled them right to the door of the dealership. This simple act of kindness allowed my sister to look at the vehicle thoroughly and go sit in a running, cool car. She then subsequently got to ask Matt tons of questions and with his thorough knowledge we decided on the SUV instead of the car. We will be doing all our maintenance with Key Hyundai because they offer such a great warranty (free tires, batteries and engine for life). Seriously they are such a great group there, from the sales people to the finance department that I would recommend them highly!!!! More
by FanSea
Employees Worked With
Matthew Pereira
July 14, 2011
This was the best car purchasing experience I have ever had. Wayne knew all the features of the car inside and out. The dealership is very no-pressure. They let you spend the time to make the right car cho had. Wayne knew all the features of the car inside and out. The dealership is very no-pressure. They let you spend the time to make the right car choice for yourself. After we chose the car we wanted I was prepared for the battle, but they were already waving the white flag before I got started. I got the price I wanted without a debate. That's a nice change. The delivery could not have been smoother. Wayne got me out of dealership in an hour just like he promised. He is a class act. I will recommend this dealership to my friends and family. More
by pdfazekas
Employees Worked With
Wayne Murray
July 14, 2011
My wife and I wanted a new car to take on vacation. We worked with Alan in their sales group at Key Hyundai and he really helped us pick out the car we wanted and pick it up when we needed it. He spent a worked with Alan in their sales group at Key Hyundai and he really helped us pick out the car we wanted and pick it up when we needed it. He spent a lot of time with us going over everything and he followed up to make sure we were happy with the purchase. Would highly recommend this dealer. More
by joe321
Employees Worked With
Alan R.
July 12, 2011
went to key hyundai of milfore ct, to trade in car, and they wanted to put me in what they felt I should have, a used car, im trading in for a new one, But it was an awful experience, If you dont have exce they wanted to put me in what they felt I should have, a used car, im trading in for a new one, But it was an awful experience, If you dont have excellent credit, they will not bother with you, No calls or even a follow up, this is the worst dealership I have been to. More
by snuggle
Employees Worked With
2
July 01, 2011
I think Alex did a great job explaining every detail of my new Santa fe.I never had this kind of service before.This is my second Santa fe.He even took time to program my cell phone with the blue tooth.Iam my new Santa fe.I never had this kind of service before.This is my second Santa fe.He even took time to program my cell phone with the blue tooth.Iam planning to purchase my wife a new vehicle in the future.Thank you very much. More
by skokorat2011
Employees Worked With
Alex Ortiz
June 30, 2011
Rochelle told me they had the color and model I wanted, but would not qoute me over the phone, unless I drove there ( far away)But claimed they had they color & model I wanted. When I asked if it had optio but would not qoute me over the phone, unless I drove there ( far away)But claimed they had they color & model I wanted. When I asked if it had options already added, she replied " I haven't seen the car and there are 200 cars out on the lot" I asked can't you look on your computer. Evidently I asked for too much customer service. I asked what is the documentaion fee, she paused, as if she didn't know then said $398.50. Marcy, her boss defended her. They would have had me drive down there only to find out the car they said they had, wasn't even there, thus wasting my afternoon. Bad Experience!!! More
by gpruzi
Employees Worked With
Rochelle & Marcy
June 22, 2011
We really appreciated how our sales person Tommy Ortiz worked with us to find the perfect car and he still smiles when he sees us! We had brought our 2006' Hyundai from Key Hyundai in for service. Looki worked with us to find the perfect car and he still smiles when he sees us! We had brought our 2006' Hyundai from Key Hyundai in for service. Looking at the new 2011' Sonata's with the great deals and considering the great service we had received over the past years we were sold! We received a great deal on a most beautiful car with all the toys! We are very happy drivers' again in our new 2011' Sonata. Key Hyundai stands by their sales and service and is loyal to their customers. Thank you Key Hyundai and especially our sales person, Tommy. More
by snet&mark
Employees Worked With
Tommy Ortiz
June 11, 2011
The salesman, Travis, was great to work with. He didn't present with a pressuring sales pitch. He was willing to spend time showing me vehicles knowing that I did not plan to purchase a car for a few month present with a pressuring sales pitch. He was willing to spend time showing me vehicles knowing that I did not plan to purchase a car for a few months. I have purchased many new cars and this was one of the smoothest transactions I've been involved with. More
by NY Woody
Employees Worked With
Travis (salesman) and Joe (manager)
June 01, 2011
My husband and I were out looking for a hyundai santa fe and after driving the santa fe limited we liked it very much. being a mom of two, all of the extras will make it easier for me to get to places, sin and after driving the santa fe limited we liked it very much. being a mom of two, all of the extras will make it easier for me to get to places, since i am not very good with directions. like all of the room that the santa fe has to offer, as well as all of the warranties which we chose the extended bumper to bumper for the car. we were very please with travis and chad, considering that we did not really need a new car at this time, but the price was right and the price for our trade in was even better. they did not pressure us at all while we were there, and understood that we needed time to think about it. they both were very understanding with us and we told them that we would definately be back in touch. well, the same night, we went back down with our kids and drove it again, and ended up purchasing the car. we did have to wait a while, since it was the last day of the month and they were super busy, but showed us all around the dealership as far as service and the lounge were concerned. they make our car shopping a good one, which in the past has been not so good. we will definately recommend this dealer to our friends and family. also mannie in finance was very knowledgeable with everything and explained all of the paperwork very well. looking forward to picking up the suv today. thanks to a great staff at Key Hyundai. More
by rvinci23
Employees Worked With
Chad and Travis
