My Salesperson, Lucy was absolutely Awesome!!!!!! She was extremely patient with a “little old lady” with a million “stupid” questions!! My car is 3 months old and, she is still taking my calls!!!!! Susan M.

Unethical Sales Practices and Unfulfilled Promises at Key Hyundai of Milford I purchased a Hyundai Tucson Hybrid from Key Hyundai of Milford on July 17th, signing the paperwork that day and picking up the vehicle on August 4th. During the deal discussion, Kyle (Sales Manager), General Manager (I think Mike) and Javier (Sales Representative) agreed to include a spare tire, 3-year maintenance package, and all-weather mats. These items were listed on the deal sheet and signed by me, with the General Manager present. However, during the finance discussion, the Finance Manager mentioned that all vehicles receive ceramic coating but failed to disclose that this would cost $1,700. He asked me to sign without explaining the charge and did not provide a copy of the agreement, stating that all documents would be given on the pickup day. On August 4th, I was informed that the sales team had been replaced Kyle and team, and the new Sales Manager was Anthony. Javier assured me that the spare tire would be provided on August 13th, and also agreed to give me a $140 check for merchandise which was also part of the deal. I signed a document with Javier and Anthony confirming this. However, the day before, Javier messaged that the check was not ready and then stopped responding. When I visited the dealership, Javier falsely claimed that everything had been provided. Anthony also insisted they owed me nothing and refused to let me speak with the General Manager. They had removed the original deal sheet that listed the agreed items. Now, neither the sales rep nor the dealership is responding to my messages. This review is my formal step to request resolution. Key Hyundai, please take responsibility and resolve this issue. Anthnoy was telling that they the car of less to me even though it was their decision to sell when I gave my offer. I don’t know how can a sales manager tell this to a customer. Even he was telling you just one customer do what ever you want to do.

I was just hit with a classic bait and switch at this dealership. I’ve seen all the messages — everything was lined up until the truth came out. And instead of owning up to their mistake, one of the sales guys couldn’t handle the conversation and stormed off like a child. What’s ironic? The guy claims to be Army — you’d think jumping out of planes might’ve taught him how to face a situation like a grown man. Bottom line: shady tactics, zero accountability. Do yourself a favor and take your business elsewhere.

On Friday, June 20th, my wife and I visited the dealership looking to lease a Hyundai Palisade for our company. After negotiating with the salesperson and finance team, we agreed on lease terms and payment. They ran my credit and told us that because it was after 6 PM, we could take the vehicle for the weekend and return Monday to finalize and sign the paperwork. On Saturday, my wife brought the vehicle back in so they could complete the final inspection on our trade-in. We received follow-up calls from the sales rep over the weekend, giving us the impression everything was in order. Then Monday came. After spending an hour and a half in the dealership with the finance team filling out paperwork—and with our kids sitting in the Palisade we had all weekend—we were blindsided. A member of the team casually revealed we had not been approved for a lease, and that the deal was now for a financed vehicle. This was incredibly upsetting. No one at any point from Friday to Monday informed us of this critical change. Not Friday night when my credit was run. Not Saturday when my wife brought the car back. Not during the sales rep’s follow-up calls. Not even when we arrived Monday to “finalize” the lease. Only after we were deep into paperwork did they spring this on us and ask us to consider financing instead. It felt like a tactic—let the family drive the car all weekend, get attached to it, and then try to pressure us into signing for a finance deal we never discussed or agreed to. We felt misled, embarrassed, and frankly insulted—as if the finance team assumed we wouldn’t notice the difference or wouldn’t care. My wife and I had to take our special needs son, our 5-year-old, and all of our belongings out of the Palisade and reload our old vehicle in full view of the dealership. It was humiliating and avoidable. This experience lacked basic communication, transparency, and respect. I would strongly caution others to be very careful when dealing with this dealership.

Love working with this dealership. We have brought home 2 new vehicles this month, 1 due to a lease being up & the other a 1st new car purchase for a family member. Everyone was wonderful, from the salesmen: David Morgan & Sam Kaylor to the finance guys: Ken & Edwardo. They make the stress of buying a new vehicle fun again. This is why I've been a repeat customer and why I'll be back when my personal vehicle's lease is up next year.

Eduardo, Thank you for all your help helping me in purchasing my car. I really appreciate the time you invested in insecureing a loan. We both know it was not easy! Your patience and knowledge was invaluable. Your demeanor spoke volumes. Thank you for going the extra mile. As for the car, very happy with it...her name is Rocket. Thank you again for everything. John R. Van Keuren