Key Hyundai of Milford
Milford, CT
Filter Reviews by Keyword
By Type
Showing 3,094 reviews
Here's the deal. I am in sales. (over 20 years) over my years in sales I learned many tricks.. Covering how to pitch overpricing, how to devalue others, etc. I HATE buying cars because I know the game an years in sales I learned many tricks.. Covering how to pitch overpricing, how to devalue others, etc. I HATE buying cars because I know the game and hate it. And dealership employees hate me because I am a pain. When it comes to negotiating I am all business and it's not a pleasant experience. Key Hyundai, my salesperson Wendy, R W the manager, Andre ( I think) The used car manager , all changed my impression of a car buying experience. To be fair, yes, there was a little back and forth on the price, especially relating to my trade, but overall this is a professional organization without the high pressure sales pushiness. And just to be clear, the problem with my trade was that I couldn't get it to the dealership because the radiator was blown. The used car manager came to my house to value it. And then offered me more than I actually expected he would. Continuing the expeience, I had two kids with me, my 6 year old, and an 18 month old. They actually moved fast ( the people at the dealership, not my kids...haha) when I asked them to and coordinated a return visit to finish showing me features of the car AFTER I bought it. I do not feel like I am forgotten because the sale is over. I went back in today ( next day) to drop off a missing piece of paper. Both RW and Wendy took time out of what they were doing to make sure there wasn't a problem. Again, I have already bought the car. I had to set up a service appointment to add a non stock feature to my car. Wendy coordinated it without question. Again, this is AFTER I took delivery of the car. I truly believe the sales environment in this dealership is different than the normal way dealerships do business. I highly recommend KEY and especially Wendy as a salesperson. She is worth waiting for, or call to set up an appointment to see her when you go in. I can't promise everyone there is as great as the above mentioned people, but I will not hesitate to recommend them to anyone. I'll check back in in the future to rate the service department as well. Andy T from West Haven More
I took home my new Sante Fe... Love the vehicle... The dealer helped me get into my very easily...Don was the greatest..!!... He knew his Stuff!! and answered all my questions... and made me feel welcome. dealer helped me get into my very easily...Don was the greatest..!!... He knew his Stuff!! and answered all my questions... and made me feel welcome. I would highly recommend this dealership for customer service, and well all the people I met that made the buying expereriance pleasant!....THANKS KEY HYUNDAI!! More
I went to this dealership and saw a car i liked, Don Jones then came out and said if you like it we'll make it happen. Mr jones was by far the most friendly dealer i've ever met and what i really liked Jones then came out and said if you like it we'll make it happen. Mr jones was by far the most friendly dealer i've ever met and what i really liked was the fact that he didnt pressure me and push the car onto me. He simply guided me and let me make my own choice. With the help of Carlos Trindade Mr Jones put me into my dream car and i cannot be happier. I have a great car and great people to help me out along the way. More
P.S. I also forgot to mention someone that was great with helping me with this deal also, RW and Wendy you both were awesome. I couldn't ask for a better service than what you guys gave me, and let me tell y helping me with this deal also, RW and Wendy you both were awesome. I couldn't ask for a better service than what you guys gave me, and let me tell you that I've been to plenty of dealers and the service has not been as good as yours. I can't wait to see you all again and maybe next time I will be able to drive away in a brand new car. I hope you all enjoyed the cookies. Thanks again, I'm glad you believed in me. More
I was not expecting to have a good experience my previous car buying experience was over 10 years ago, but I was so surprised at how effortless Wayne made the whole process. Wayne listened to what I was look car buying experience was over 10 years ago, but I was so surprised at how effortless Wayne made the whole process. Wayne listened to what I was looking for and took a lot of the stress out of the process. There was no pressure at all, I ended up with a fantastic deal and a great car within my budget! I really appreciated the additional attention he gave to my boyfriend throughout the process. While the decision was completely mine, this added extra helped me make my decision easier and helped put me more at ease. More
From beginning to end this was a positive experience for us. We originally came in looking at a used vehicle and because we wanted to go home and talk it over with my husband we were asked to place a deposi us. We originally came in looking at a used vehicle and because we wanted to go home and talk it over with my husband we were asked to place a deposit on this vehicle so it would not be sold before we returned. For a few moments I was feeling pressured about the deposit and expressed that to Alex..he put me at ease very quickly by assuring me that if we decided against it the deposit would be immediately returned to us. It turned out that after researching the used against the new we came back and purchased a 2013 Elantra and are very happy with our purchase. Alex helped us again every step of the way and referred us to Carlos to handle the financing. Alex finished up with us, going thru the entire car..setting up the blue tooth and making sure we were completely satisfied before we left. He also helped us when we went back the next day because of some damage done to the rim (went from driving an SUV to a lower riding vehicle..oops!)...set us up to have it repaired and that went smoothly as well..fixed like new and the cost was not too bad!! The warranites are also unbelievable..thanks again!! More
I give Anthony Walker a 10+! He was so kind, and helped us so much. There was never any discouragement from his lips! Given our situation, he worked with us and told us he will figure it out and make it ha us so much. There was never any discouragement from his lips! Given our situation, he worked with us and told us he will figure it out and make it happen. We were comfortable with him and the service and kidness he gave us! I would highly recommend this dealership and Anthony! A BIG thankyou to him and the finance department! Looking forward to our first oil change, and seeing everyone again! :) Sincerley, Denise Helwig More
I had a wonderful experience while at Key Hyundai of Milford. My salesman Don was very thorough in explaining all my options and helped me find the best car for me. Everyone there is very friendly and I Milford. My salesman Don was very thorough in explaining all my options and helped me find the best car for me. Everyone there is very friendly and I highly reccomend Key Hyundai to anyone looking for a new or used car. GREAT SERVICE! More
Anthony was THEE friendliest salesperson I have ever had to deal with. He didn't make me feel rushed, he wasn't pushy, he didn't try to sell me stuff I did not want and he got me a great deal that I could to deal with. He didn't make me feel rushed, he wasn't pushy, he didn't try to sell me stuff I did not want and he got me a great deal that I could afford. I LOVE my new 2013 Sonata. This was my second Hyundai from them and both times I had a great experience. I had a 2004 Hyundai Sante Fe and now my new Sonata!!! Thank you Anthony!! More