Key Hyundai of Milford

Richard Trocolla was a great help on finding a car that I enjoy and helped us get a finance rate that I could afford and we were satisfied with his service. enjoy and helped us get a finance rate that I could afford and we were satisfied with his service. More

Everything about working with this dealership was positive, except the haggling process. I get it that they are trying to make their best sale to maximize profits, but I have purchased other cars th positive, except the haggling process. I get it that they are trying to make their best sale to maximize profits, but I have purchased other cars there and never had the experience I had this time. In the past I did my research and came in with the price I was willing to pay that still allowed them some profit and right away we had a deal. This time I did the same thing but it took a lot of haggling back and forth and a lot of time until we reached that pricepoint. Still extremely happy with the dealership, the professionals I dealt with, the price I got, and the service department from past experience...just wish the process wouldn't have been as complicated as it turned out to be. More

Only came in to look was approached by Richard explained I wasn't sure if i wanted to lease or buy and also credit not very good. He was very pleasant and explained the differences as I never leased a car I wasn't sure if i wanted to lease or buy and also credit not very good. He was very pleasant and explained the differences as I never leased a car before. Answered all questions in detail and kept payment in range which I could afford. Personable and efficient. More

I am not one for writing reviews but I couldn't help myself after receiving such great service and value at Key Hyundai in Milford this weekend. Let me start by saying that it was the best car buying ex myself after receiving such great service and value at Key Hyundai in Milford this weekend. Let me start by saying that it was the best car buying experience we ever had. I had the pleasure of work with Alan Rudman and he was a dream to work with. He showed a genuine interest in us and our needs. He helped us find the vehicle that was best fit for us. I felt he really cared about what we wanted in a vehicle and provided us the best options. We did a test drive and he showed us every feature of the car. He really knew the car inside and out. We felt we knew how to use every feature before we left the lot The best part of our experience was that we never felt pressured into buying the car. His manager(Maurice) even came over and assisted in whatever way he could ensure we were satisfied and comfortable. Please do not hesitate to go to key Hyundai and ask for Alan for your next car. The Dealer is good and my sales guy Alan is a dream to work with. You will not be disappointed! More

I went to key hyundai to look at the sonata and the elantra. After talking to Sal Jr. for a while he helped me figure out what was most important for me to have in my new car. Because I drive so far to elantra. After talking to Sal Jr. for a while he helped me figure out what was most important for me to have in my new car. Because I drive so far to work every day (almost 40 miles each way) and I decided that I didnt need the extra space because im mostly in my car alone, I would look at the elantra. Sal asked me what colors I liked, and that was it. I was in love with my new 2013 elantra in black. Sal was very informative and answered every question i had. He was very friendly, and made me feel very comfortable, and didnt pressure me like most sales people. I will be recomending Sal and Key Hyundai to all my friends! More

I went to the dealer today hoping to buy a new car. I worked with Alan R. and had a great experience. It was a nice atmosphere to be in. I ended up purchasing a used Hyundai Elentra. It is a nice car. Th worked with Alan R. and had a great experience. It was a nice atmosphere to be in. I ended up purchasing a used Hyundai Elentra. It is a nice car. The help I was given was superb. I would most likely in all means recommend Key Hyundai to almost anyone. Thanks, James More

Since visiting this dealership two years ago, my family has purchased 4 cars. Last week I dealt with all those I checked on the list above. Being a single woman, this dealership, and those that help me, ha has purchased 4 cars. Last week I dealt with all those I checked on the list above. Being a single woman, this dealership, and those that help me, have become part of my family. I trust their advice, and they honestly care about each individual they are servicing. Professionalism, along with many laughs, are the reason I choose to return. Thank you all for another great experience last week. I know you work hard for me, and I love you all. By the way, I love my new car. My daughter will be in next to trade her car in. Alex, thank you so much for your hard work in helping me clean out my old car so late in the day. I appreciate you going the extra mile to do so in the dark. Referrals to come................ Bonnie L. Tangredi More

I scheduled an appointment for Saturday afternoon just for information purposes and ended up driving my new Elantra home. I was met at the door with friendly greetings and attitudes and was soon introduc for information purposes and ended up driving my new Elantra home. I was met at the door with friendly greetings and attitudes and was soon introduced to Sal Jr. I wanted information as I had not purchased a car from a dealer since 1988 and had concerns that I would not qualify for a loan but after talking with Sal Jr. and providing some baseline information, he assured me it would be fine. He spent so much time with me to find out what my needs were, pre-owned vs new etc. We talked about my must haves vs nice to have. I knew before walking in, the Elantra was the car I was interested in as I had done a lot of research on it. We took an Elantra out for a test drive but never anticipated driving a brand new Elantra home that night. I recently have been sharing the use of my car with other family members and depending on others for transportation to and from work. I feel like an independent woman again and it was the commitment of Sal Jr., Manny G., and Maurice that put me in the car I wanted (with my must haves) at a payment I felt I could afford and giving me back my independence. After I bought the Elantra, Sal Jr. spent forever patiently going over all the electronic functions, set up my Bluetooth and made sure I was comfortable with all the workings before I drove off. I returned on Monday to complete the paper work and DMV registration and Sal Jr. again went over all the electronic gadgets They were all terrific to work with and walked me step by step through the process. I would highly recommend them and Key Hyundai of Milford to anyone. More

I had previously lost all of the brake lights on my 2008 Elantra and had to replace all the bulbs, only to get a recall notice about a switch responsible for the electrical system causing just that problem, Elantra and had to replace all the bulbs, only to get a recall notice about a switch responsible for the electrical system causing just that problem, only to be then told with only 38,200 miles on the car that I needed brakes and I was required to replace the drive belt (not that they could tell me what was wrong with it, because it was inside the engine, but is prone to dry rot and would effect my warranty) at a cost of $1,100 with the $109.00 brake fluid flushing, I became angry, asked for the car be checked out to establish a trade-in value and was determined to go to Ford and by a Focus. None of this was Manny's fault (service representative cause he doesn't set the prices and is an amazing guy, courteous, helpful, with unbelievable patience, Larry (service representative ) has the same qualities, you guys are really lucky cause car warranty repair prices are enough to cause a stroke, and these guys are just as sweet and professional as they could be. I could not be more happy with the way these two gentlemen handle these situations. The gentleman doing the trade-in evaluation was accompanied by Alex Oritz, the gentleman who then convinced me they could do much better than Ford. He walked with me (because I had to wait while the trade-in gig was going on) and showed me the new 2013 Elantra's on the lot, but I am one of those women who prefer a standard shift (even though I am 63) because of the control I have over speed and deceleration, etc. I told him I didn't want a red or yellow car, the trade-in was grey, that would also out, nothing in a lighter color because I am not very concientious about car washing and vacuuming because I am busy. Without being daunted by my declaration, he asked and there was a black, manual transmission, with a dark interior Elantra sitting on a back lot (was it pre-determined faith), Without being pushed into the test drive, keys were found, I was in, adjusting to 6 speeds instead of the 5 speed I currently had, and emotionally fell in love with this car. I had the maintenance issue concern but Alex informed me assured me the 2013 didn't have drive belts but "linkage" so that would never be an issue. So we were down to the price, well with the trade in, the $500. coupon (came with the recall notice), the rebates, sizeable, and the complete care in explaining the functions of the interior knobs, dials, displays and functions, the warranty, the specific answers to my many many questions, how to check my oil levels, setting up my service appointment, the professional way he handled the financing issues, his ability to guide me though this process, without pushing, prodding, or hectoring me, I bought the car. The kicker is that he then helped me empty the contents of my trade-in (ridiculously overloaded) into my new car, helped me set my radio dials (very important) and smiled through the entire process. I would recommend him without reservation, and more to the point, would buy another car from Hyundai, but particularly Alex without a second thought. He spent a prodigious amount of time explaining everything about this vehicle, he was in a word AMAZING, and I am not an easy sell. Manny Gonzalez handled the paperwork with expertise, care, and concern, explaining as he went. Buying a new car that afternoon was not, in any way my intention, but I was wasn't tricked, pushed, prodded, hectored, or harassed, I have had the car for 2+ days and am happier with the vehicle than I was when I left the lot. In honorable mention, the young man who drove the courtesy bus taking me to work and then picking me up (precisely on time) was a joy, engaging, pleasant, and wonderful. I have become a repeat customer because of the gentlemen I have dealt with but in particular Alex, what more can I say. Is there is higher compliment, I don't think so. Pamela Tristine More

Key Hyundai is quite fortunate to have an asset like Alex. He is the standard that every salesperson should be measured by. I wasnt planning to buy a car when I walked in, but Alex made the process ea Alex. He is the standard that every salesperson should be measured by. I wasnt planning to buy a car when I walked in, but Alex made the process easy, enjoyable and gave me a great deal on my Sonata. Also, he continued to work on my behalf after the sale to answer my questions and solve my problems. I cant say enough good things about Alex and Key Hyundai. I highly recommend them. More