Key Hyundai of Manchester

Don used to work with my mother at another dealership, so knowing that, I knew that he wasn't going to give me the run-around I've always dreaded about car buying. The day of the sale was great, totally exce knowing that, I knew that he wasn't going to give me the run-around I've always dreaded about car buying. The day of the sale was great, totally exceeded my expectations. The process was quick and painless, and Don got me into a brand new elantra, for the monthly payment I was hoping for. Overall, it was a great experience and I absolutely love the car! More

My husband and I went to Hyundai dealership in manchester for an appointment we had previously set-up. The first thing they got us to do was fill out a form with all details, run a credit score and determine for an appointment we had previously set-up. The first thing they got us to do was fill out a form with all details, run a credit score and determine the vehicle we are eligible to have (which happened to be a 2012 pre-owned Elantra). I was not too impressed because we were not given options, then again, my husband set out his requirements and did not raise concerns so I went along with it. But that was my mistake, it didn't take long from there for things to get out of hand. I can't say anything good about the customer service. From the moment we walked in, not only they kept us waiting for a while, the salesman did not know answers to basic questions such as can a zero down arrangement be applied to a pre-owned vehicle. While he ran back and forth between us and the manager, he made sure to annoy the xxxx out of me with pushy sales talk which he eventually made sound like "I spent time talking to you, now you better buy this car" - trying to get us to agree on a quotation in writing before we left. In addition, he also played number games, once again running back and forth between us and the manager, trying to make it look like he was trying to get deductions on the price... it was all a big drama filled with clown acts. The part that really made me angry was when he tried to get my details (including SSN) through deceit; claiming that the bank did not want my husband to own two vehicles. At that point I lost my calm and demanded that I speak to the so called bank that claims these nonsense. I can go on and on about this horrible experience; however the bottom line is when you walk in there, they assume you are dumb and they continue with a lame sales pitch to persuade you along making a dumb decision. The price we were offered for a 2012 preowned car was only approx. $1250 than the price of 2013 brand-new, same model with a very high APR (as against what we secured for our car through another dealership). I must mention that Mike, (the sales manager) was quite professional amidst the salesman's drama that wasted our time and energy. My suggestion based on experience: Do yourselves a favor and go somewhere else to buy your car. You wouldn't want people treating you like your IQ was 55 and wasting your time! More

Steve was so very patient, explaining the different vehicles, different financing, etc. I was at the dealership for several hours and ultimately bought a new Sonata. This is the second car I have boug vehicles, different financing, etc. I was at the dealership for several hours and ultimately bought a new Sonata. This is the second car I have bought from this dealership, so I know that the service is the best. All employees are friendly, efficient and look to keep customer satisfaction at the highest level. I'm sure when I am looking for another car (new or certified) I will be back. Carol D. More

This was the best car buying experience I every had!! Everyone was so friendly and they really took care of all my needs. I think the only think that could make this dealship better is if they gave massa Everyone was so friendly and they really took care of all my needs. I think the only think that could make this dealship better is if they gave massages but you really don't need one because there is no hassle and no stress when you buy a car from Key Hyundia. More

I came into the dealership looking for a use car with leather and sunroof. I drove away in a new sonata limited. I didn't think that I could buy a new car. thanks matt . you are the best leather and sunroof. I drove away in a new sonata limited. I didn't think that I could buy a new car. thanks matt . you are the best More

I just wanted to say that I had an excellent experience at Key Hyundai in Manchester, CT. My salesman was Steven Cerasoli and he helped me through the buying process. I appreciate all that he did to help m at Key Hyundai in Manchester, CT. My salesman was Steven Cerasoli and he helped me through the buying process. I appreciate all that he did to help me find the right car and make it as smooth as possible. I would recommend this dealership to anyone that sees me car. More

matt Louis did a great job of finding me a car that fit my needs and my budget. I have told my friend and family to see him if they need a car my needs and my budget. I have told my friend and family to see him if they need a car More

As a graduate student, I have never purchased a car before on my own. The first two cars that I owned were great used Subarus, and were given to me as gifts. However, it was time for me to get a new before on my own. The first two cars that I owned were great used Subarus, and were given to me as gifts. However, it was time for me to get a new car. I went to Key Hyundai because I was staying with one of my friends in CT and he recommended that we go look at cars there. I became interested in Hyundai, coming from Subaru, because I saw deals advertised, one of my friends swears by Hyundai (as his has made it across the country multiple times, including through the mountains with a hitched trailer), and my brother just got his second Hyundai. I went to Key Hyundai having an idea of the types of cars I wanted to look at. While observing the inventory of cars outside, that was when Joe approached me. He was very nice and friendly, and wanted to be as helpful as he could. I told him upfront that I was interested in getting a new car, and that I was looking at the Elantra and the Elantra GT and that I wanted to test drive them. After explaining a bit about the cars, we were off test driving both of the cars. Joe was very helpful in explaining the differences of the cars, as well as all of their features. When we came back from the test drive, we began to talk numbers. At first, the deal I was offered was not what I had seen advertised. I inquired about this, and asked what the finances would look like with a different deal, such as the one advertised. After some thought and comparison, it turned out that the deal that I was first offered was actually better suited for me, which is why it was originally offered first. Joe and the other employees were very patient and nice; I never once felt pressured that I had to buy the car. Additionally, it was only one hour from closing time on a Saturday, and yet everyone was still super helpful and friendly. It was simply one of the best experiences that I have ever had at a car dealership, and I am very confident in my decision to choose Key Hyundai. I want to thank everyone for their help, and I certainly recommend this dealership to anyone looking for new cars, especially Hyundai. More

Key Hyundai was an excellent choice for my family. I spent several weeks shopping around for a new car and I was relieved that I met Steven Cerasoli at Key Hyundai. The new body on the 2013 sonata was v spent several weeks shopping around for a new car and I was relieved that I met Steven Cerasoli at Key Hyundai. The new body on the 2013 sonata was very impressive, along with the excellent gas mileage. Steven was full of knowledge and the low rate financing was icing on the cake. I only wished that I had stopped in sooner instead of wasting time looking at other brands with lesser warranties. This dealership is in a league of its own and I will pass on my experience to all my friends. More

First I would like to say I like the new renovated dealership, its very inviting and state of the art. I bought my first Hyundai in 2006 so I have not been back since 2008 after my services were done. dealership, its very inviting and state of the art. I bought my first Hyundai in 2006 so I have not been back since 2008 after my services were done. I loved my first Hyundai, so I returned this past June to see if I could purchase another Hyundai Sante Fe. I was greeted by West Dukes, who is one of your salesman. What I was most impressed with, was he was a very friendly to me and relaxed...I didn't feel any pressure at all. After a few questions he asked me and I told him what I was looking for he showed me the Hyundai Sante Fe Sport and it was "my personalty" to a tee!!! I test drove the truck and fell in love with it and I knew it was the car for me. What I liked most about my shopping experience is West made it quick and fun. I like the "quick" part because I have very little time in my life. So by him listening to my wants, he was able to show me a car that I liked and I was able to make the purchase in a short amount of time. I would recommend anyone to your dealership and to West Dukes. He is a great salesman and your dealership is lucky to have him. Stephanie Stevens Windsor, CT More