Key GMC of Rochester

Dealership was easy to deal with and the service was done quickly and efficiently. Very satisfied quickly and efficiently. Very satisfied More

Very nice personable people. Nora and JJ were very nice. I just wish they would have replaced the two bald tires. I mentioned several times that the outside edge of the two fro Nora and JJ were very nice. I just wish they would have replaced the two bald tires. I mentioned several times that the outside edge of the two front tires were very bald because of bad alignment issues. More

Purchasing process was extremely streamlined. I was able to arrive at dealership with the two trucks I wanted to look at, told Dillon some quick facts, what I wanted monthly payment to be, my cre I was able to arrive at dealership with the two trucks I wanted to look at, told Dillon some quick facts, what I wanted monthly payment to be, my credit score, and how much I wanted to put down. Dillan and JJ were quick to let me know that they were able to make exactly that happen with one of the trucks I was looking at. They had it prepped and ready to take home within about 2 hours. Couldn't be more impressed. More

Very professional, quick and easy service love the free, hot cocoa I love my 2024 2500 HD Denali hot cocoa I love my 2024 2500 HD Denali More

I have been anxious regarding the recall of the 6. 2. Mine did seize up this week. After reading the nightmare blogs on-line I thought that I was in for long wait. Vehicle was towed to Rochester on Mon 2. Mine did seize up this week. After reading the nightmare blogs on-line I thought that I was in for long wait. Vehicle was towed to Rochester on Monday afternoon. Kristy from the service dept called me later that same day, informed me of the confirmed diagnosis and said that I needed a new engine. She continued to say that she located an engine at another dealership and it was on its way to her for Tuesday. Her mechanics were "on it" and it might take a few days. Of course I was shocked. Unbelievable....after reading all of the horror stories? She said that she would keep me updated, which she did. Kristy called on Thursday afternoon to tell me that the new engine was installed, truck went for a test drive, all is good! She wanted to take it out in the AM one more time and I could pick it up around noon on Friday. I did get the truck back, runs like a champ.... A couple of things.. -the service dept had my vehicle turned around with a new engine in 3 days...incredible! -Kristy (sp) is an outstanding employee for you. She was very professional, answered my questions and she understood my concerns while keeping me updated along the way. I never had to call her. Not sure how she got that engine so quickly but she did. Tremendous effort and very much appreciated. EVERYONE that I talk to cannot believe that I got my truck back in 3 days. Truly outstanding work with exceptional communication and customer service. Thank you Kristy, and thank you to the Service Dept More

Very courteous and professional. Very satisfied with the work done on the vehicle and their communication was perfect. Very satisfied with the work done on the vehicle and their communication was perfect. More

It would be nice to have chairs where you check in after driving your vehicle in to the bay. The consultant who checks you in is sitting while you have to just stand over them. Awkward and uncomfortable driving your vehicle in to the bay. The consultant who checks you in is sitting while you have to just stand over them. Awkward and uncomfortable More

Very courteous and professional. Very satisfied with the work done on the vehicle and their communication was perfect. Very satisfied with the work done on the vehicle and their communication was perfect. More

It was great - quick and responsive and kept me up to date with progress. Got the appointment quickly and the problem triaged date with progress. Got the appointment quickly and the problem triaged More

This was a great experience! !! No hassle straight forward!!! They kept within my budget and so friendly!!! !! No hassle straight forward!!! They kept within my budget and so friendly!!! More