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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
178 Reviews

178 Reviews of Key Ford of Rockland - Service Center

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September 15, 2024

Decent experience, very accommodating. Everyone works together well for the sell. This review is counting words. More

by MATTHEW.HEDRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

The worst place I ever been to will never come back or recommend your mechanics are rude and disrespectful and the service guy Kaylip sucks. More

by olsonderek82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaylip
Sep 05, 2024 -

Key Ford of Rockland responded

Sir, I have researched your complaint. We were definitely looking out for your safety and the safety of others to not honor your request. If you would please call me to discuss, I would appreciate it. Marie Forbes, GM 207-564-4466 x 305

August 31, 2024

A one week job took five to complete. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. More

by markranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moody, Ryan Derby, Candy Dent
August 30, 2024

Very helpful, great customer service Jessie and the crew are awesome. Clean, comfortable will definitely return More

by lindat0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

The staff members were able to fix my car after verification calls working me through all the way More

by alanelg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They were all wonderful, I didn’t pay attention to their names
August 22, 2024

Jesse called and made threats about what he thought was an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact More

by Pissed off
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hallock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

An hour and a 1/2 for a oil change and an inspection, which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blu More

by SLN2310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

We were driving across America. The dealer did a fine job allowing us to continue our journey without delay. Excellent!! More

by CASTAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the employees
August 15, 2024

Waited 30 days for my appointment, given the wrong date for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to c More

by mgrierson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hallock
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

It is one of the most friendliest and nicest places I’ve ever done business with.they give a100 % to their customers and go the extra mile. I don’t know who Jesse is but I am sure they are as nice as everyo More

by vabbott374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah ,and Seth
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