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Key Ford of Rockland - Service Center

Thomaston, ME

4.1
147 Reviews

147 Reviews of Key Ford of Rockland - Service Center

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January 31, 2024

It was great They got my car back to me so quickly I will go back again thanks More

by Sgrindle72
Recommend Dealer
Yes
Employees Worked With
Eric
January 25, 2024

Jesse is a valuable asset for Key Ford. He exceeds all expectations and makes me want to continue to do business there. More

by Aparise1
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Hallock
January 18, 2024

Friendly and very knowledgeable made me feel comfortable explained everything in detail and did what they said they would do there was never any pressure to buy a vehicle More

by theferl952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moody, Josh Derby, Ryan Derby, Mike Samartano
January 17, 2024

Jesse and the service team were very responsive to my service needs. They went out of their way to access the parts necessary to complete the repair success under a tight time target. Jesse did a great More

by Bill S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

The parts department was pleasant and knowledgeable and professional. Jesse could work on his politeness but everyone else was friendly. More

by Jxnjen424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Prompt appointments. Eric in service is exceptional.!, I’ve moved all my business from another Ford dealership to you. No more 4 week appointments! And a warm, clean wel More

by billkconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
January 17, 2024

Damaged my vehicle while in for repairs, had my vehicle for over a month. Don’t trust it anymore, had to buy a new vehicle. More

by Rfdunit3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macy Bosma
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Nobody seems to know the facts about our car. Are we leasing or buying the car More

by JOHNSPRAGUE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Samartano
January 17, 2024

Exceptional service provided by a very professional group of employees. I drive a 2016 F450, and only trust one place in town for service...this one. More

by Lemonjelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric in the Service Department , Mike Samartano, Candy Dent
January 17, 2024

I said not to rotate tires cause I had only had them on for a month-but I just wanted the oil change and regular checks. As it stands I’m not sure what they checked (battery, fluids) because the paperwork More

by eliz.noyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who
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