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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
178 Reviews

178 Reviews of Key Ford of Rockland - Service Center

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August 05, 2024

Jesse and Tracy were both helpful in getting a new battery installed instead of carrying out my scheduled appointment. A nice waiting room is available for customer use. More

by ASAMARAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Strong. New to me, but she was helpful on setting up an unexpected order for some replacement parts. ted parts order for a service problem., Frank Noriega, Candy Dent
July 28, 2024

Great friendly and professional service. Work done in a timely manner, all personnel were very helpful. Clean modern facilities. More

by gpajor8127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Excellent team work. Andrew was exceptionally professional and personable which eased the experience of new car purchase and trading in my beloved 14 year old car. Mari More

by tchat3995
Recommend Dealer
Yes
Employees Worked With
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Eggen
July 04, 2024

Bought a used car from them, they didn't do an inspection on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They More

by mrintahoe
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hallock
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2024

The people there are polite,friendly helpful. The dealership is nice up to date with everything. Clean!( More

by Markhilliard8
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Dent
June 21, 2024

You can’t say enough about how great they are. From the day I got my Bronco they have been great. I never worry. More

by jcorrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Very nice and professional. They listened to my complaints and understood I'm not the best with technology More

by kristen2578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

Made an online appt for oil change. 45 minutes in they hadn’t started it. He said my mistake was making the appointment online. My mistake? Don’t offer the option then. He also said the More

by Eye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hallock
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Clean and on time very friendly easy t0 get and very professional did a great job More

by LKELSEY391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Noriega, Mike Samartano, Candy Dent
June 11, 2024

Very helpful, courteous staff. They answered all my questions and fixed my explorer beyond my expectations. More

by SCOTTRACKLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Dent
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