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Key Ford of Rockland
Thomaston, ME
272 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 272 reviews
November 26, 2015
Too many "yes, buts" with these guys. In one word: Disappointed. I ordered a pickup truck as part of Ford's lease program on Sept.16, 2015 through this, my local, dealership. I put dow In one word: Disappointed. I ordered a pickup truck as part of Ford's lease program on Sept.16, 2015 through this, my local, dealership. I put down a deposit. I was told it would be 6-8 weeks. Fine. In early November I went in to check on things and was told my name was "in the system", but they had no knowledge about when the truck might be built. I returned two weeks later and was told it was scheduled to be built Dec. 14th - with delivery two weeks "or so" later (so, we're talking New Year's). Unacceptable. I have a business to run. At this point I began talking with the manager, Tony Esposito. (I probably should've been talking to him sooner.) When I left that day he promised to: *call his district manager to see if things could be expedited. *to do a search in NE for a used truck with my spec's. Further, I contacted the salesman and asked for information about High-top vans, which I was willing to consider. So, I went on line myself - and found almost exactly the truck I wanted, except used, and in New Hampshire. I drove the 180 miles (each way) to look at it and bought it on the spot. I called Rockland Ford and cancelled the order, and was told, to their credit, my deposit would be refunded immediately. Here's my beef: I never got the feeling anyone there was advocating for me or my order. I never got a return phone call about the high-top vans, nor any info about similar used trucks in the region (I found this truck myself on Craigslist), I also never heard if talking to the area manager yielded any results. If this place were a pizza parlor, and, you, like most people, order pepperoni pizza, I believe you'll do well. The people seem well intentioned, if ineffectual. However, if you see on the menu board something a little less frequently ordered, your request might well go on the back-burner and languish. Would I go back? Maybe. If Tony Esposito were still there. Then again, I might give nearby Wiscasset Ford a try..... More
by jbailey54
Employees Worked With
Joe Castellucci, Tony Esposito
October 21, 2015
Never knew getting your first car was so easy I had been looking for a new car over the past few weeks, checking crash test ratings, servicing, gas mileage, and dependability, and after my search I had been looking for a new car over the past few weeks, checking crash test ratings, servicing, gas mileage, and dependability, and after my search was over I decided to go with a new Ford Fusion Titanium, I love this car!! The sales team was great and getting my first car from a dealership was a breeze! More
by firstnewcar15
Employees Worked With
Sam Tony and Tim
