Key Ford of Exeter

I purchased a Certified Pre-Owned truck from Key Ford on 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not the case. Just two days after purchasing the truck, I discovered it had a heater core leak called service on 02/23/26 and had to schedule to bring it back to the service department on 2/26/26, for A major issue like that should have absolutely been caught during any legitimate CPO inspection. Received call from service on 02/26/26 that they believe the smell was from "cleaner" that was used to detail the truck I then informed them I had my mechanic look at it on 02/24/26 before it was brought to them and he found a leak at the heater core then they questioned me "how'd he do that?" I replied with a pressure test, then they told me they would like to keep my truck overnight again to do a pressure test, next day I received a call confirming it was the heater core. While the dealership is repairing the heater core under warranty, that doesn’t change the fact that the vehicle was sold as “Certified” with a problem that appeared almost immediately after I drove it off the lot. My truck has already been sitting in their service shop days after buying it, which is extremely frustrating after making such a large purchase. More

I purchased a Certified Pre-Owned truck from Key Ford on 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not the case. Just two days after purchasing the truck, I discovered it had a heater core leak called service on 02/23/26 and had to schedule to bring it back to the service department on 2/26/26, for A major issue like that should have absolutely been caught during any legitimate CPO inspection. Received call from service on 02/26/26 that they believe the smell was from "cleaner" that was used to detail the truck I then informed them I had my mechanic look at it on 02/24/26 before it was brought to them and he found a leak at the heater core then they questioned me "how'd he do that?" I replied with a pressure test, then they told me they would like to keep my truck overnight again to do a pressure test, next day I received a call confirming it was the heater core. While the dealership is repairing the heater core under warranty, that doesn’t change the fact that the vehicle was sold as “Certified” with a problem that appeared almost immediately after I drove it off the lot. My truck has already been sitting in their service shop days after buying it, which is extremely frustrating after making such a large purchase. I requested $2,000 off the price of the vehicle to make up for the inconvenience and the fact that the truck clearly was not properly inspected before being sold as CPO. As of now, I’m still waiting to see if the dealership will take responsibility and make this right. If you’re considering buying a Certified Pre-Owned vehicle here, I would strongly recommend having it inspected independently before trusting the dealership’s certification More

When my F350 radiator failed while towing a 5th wheel Toy Hauler in January 2026 with temperatures falling below zero at night and a three foot snowfall predicted over the next two days, Jeffrey and his serv Hauler in January 2026 with temperatures falling below zero at night and a three foot snowfall predicted over the next two days, Jeffrey and his service team immediately got us into the shop. The day was Friday and the service technician was willing to work after hours if necessary to get us on the road again. They were able to finish the job earlier than expected and we got back home a day before receiving 30 inches of snow. Thank you Key Ford for letting us "camp" in your backyard, for keeping us comfortable, and especially for getting us on the road again. More

Eric was fantastic! Very personable and professional. He put a great deal together to bring my wife and myself back as customers. Very personable and professional. He put a great deal together to bring my wife and myself back as customers. More

Sales, George, was so helpful, no pressure, gave me a great deal. I asked for extra insurance and they laid out all my options with no pressure which to pick. I highly recommend Key Ford of Exeter. Fir great deal. I asked for extra insurance and they laid out all my options with no pressure which to pick. I highly recommend Key Ford of Exeter. First honest car salesman I have encountered in my journey to buy a new car. Thank you George. More

The team was great to work with. Everyone was very kind and it made the 3.5 hour trip worth it. Everyone was very kind and it made the 3.5 hour trip worth it. More

I had a wonderful experience at key ford, Kathy-Jo was very helpful with the process of purchasing the car I wanted, everyone at the dealership was very friendly and took the time to make sure my needs we very helpful with the process of purchasing the car I wanted, everyone at the dealership was very friendly and took the time to make sure my needs were met with the purchase of my vehicle. More

It was a pleasure ordering the truck with Billy shame that he left but totally happy working with Kathy Jo that he left but totally happy working with Kathy Jo More

Long time customer and always superb experience. Thank you so much Kathy Jo and Barber Key Ford !! Thank you so much Kathy Jo and Barber Key Ford !! More

My second purchase and second salesperson I've dealt with. I love everything about Key Ford of Exeter. with. I love everything about Key Ford of Exeter. More