Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Charged for a device I said I didn’t need. Certainly not the way it was with the prior owner. Will be getting service somewhere else. Certainly not the way it was with the prior owner. Will be getting service somewhere else. More

Service sucked didn't resolve issue after 2 weeks, didn't return phone calls, picked my truck and took it to another dealership. return phone calls, picked my truck and took it to another dealership. More

Communication with service department was confusing but settled fairly. Over all it was a pleasant experience. settled fairly. Over all it was a pleasant experience. More

They didn't seem to have any knowledge of previous discussions we had with service or issues with our vehicle. Not very professional. discussions we had with service or issues with our vehicle. Not very professional. More

The techs had no idea how to fix the problem. When they tell you they reset the code, you know they didn't know how to fix it. When they tell you they reset the code, you know they didn't know how to fix it. More

i was happy with the people and services that i got this place and would go back place and would go back More

Not aware why vehicle is in for repair when service rep was told about issue. Unable to repair set up another appointment we dropped car off for second appointment received a call from service department was told about issue. Unable to repair set up another appointment we dropped car off for second appointment received a call from service department asking why the vehicle was in again and then informed us the computer technician was at a 2 day training More

Took the van in for transmission slippage. First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and ch First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and change of fluid, then it was back to need a new transmission. The service report I recieved when I towed the van to another repair facility only showed the first diagnosis. I am unsure whether they did anything. There was a sign on the white board behind the desk when I took the van in that said "they were under new management" More

Sorry guys for the 4 score but the remote start that you repaired last week, no longer works and now I have a check engine light on. Would appreciate another appointment that is hopefully not a month out,li repaired last week, no longer works and now I have a check engine light on. Would appreciate another appointment that is hopefully not a month out,like last time. More

Car was ready in a jiffy. Great communication and follow up. Appreciate the staff knowledge. Great communication and follow up. Appreciate the staff knowledge. More