Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Part 2 review end result. Had my vehicle there being worked on for close to 7 months poor service department, scam artists. After the "Repair" was done they had me pay they g Had my vehicle there being worked on for close to 7 months poor service department, scam artists. After the "Repair" was done they had me pay they gave me a invoice that had no comments of what work was actually done. After complaining they had me bring it back, then after a month of having it they called and pretty much tried to turn it around as if I was the one who caused the issue. After mentioning litigation I was asked to pick my vehicle up so they could drive a loaner down from Vermont so they could look at it down there. I picked my vehicle up from key in Newcastle and I noticed that my radio was locked needing a code then i noticed that after market Jvc radio was switched out with a different model number JVC radio. I questioned the service manager and they denied that it was switched out and that I would have to file a police report. After my vehicle being in Vermont for another month Progressive ended up totaling the vehicle. The very last part is they tried to scam Progressive and claimed that the loaner that was driven down from Vermont was a "Rental" and tried to scam Progressive $1500. Stay far away from key in Newcastle and any Key Auto Group dealerships More

Very pleased with their service on our 2014 Ram Pickup . We had a serious issue with the brakes . They fixed the problem . We are well pleased . We had a serious issue with the brakes . They fixed the problem . We are well pleased . More

Fantastic service! I was interested in a car from one of their dealerships out of state, Scott answered all my questions, never made me feel pressured into buying and h I was interested in a car from one of their dealerships out of state, Scott answered all my questions, never made me feel pressured into buying and had the car brought over to his dealership so I could purchase. Had a minor issue with the battery a couple days after purchasing, Scott and Mike had a new battery in it that same day. Wouldn't hesitate to go back. More

They were very courteous and helpful when I came to them with a tire issue. with a tire issue. More

They were amazing! Made the process super easy and enjoyable! Highly recommend this place to anyone who is looking to purchase a Jeep Dodge or Ram! Made the process super easy and enjoyable! Highly recommend this place to anyone who is looking to purchase a Jeep Dodge or Ram! More

It took me so long to get thru to you for my appointment very frustrating your phone service is not great and you keep changing your personal constantly very frustrating your phone service is not great and you keep changing your personal constantly More

Key in Newcastle has great customer service and very friendly staff in each of their departments. friendly staff in each of their departments. More

Was good for my Ram truck with the exception of safety inspection otherwise the rest has been completed inspection otherwise the rest has been completed More

They have no help and when you call to do an appointment you wait a couple of weeks to do an oil change then they do someone else with an oil change bad buisness I lost a week pay cause ofthis you wait a couple of weeks to do an oil change then they do someone else with an oil change bad buisness I lost a week pay cause ofthis More

Very amazing group of people. Great work professionals. I Will definitely let friends know about this experience Great work professionals. I Will definitely let friends know about this experience More