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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
399 Reviews
Call Service Center (207) 230-6132

399 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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July 21, 2023

Friendly professional staff. Prompt service. I sold my 2019 Ram Classic back to the Key dealership where I originally purchased it from Newcastle dealership. More

by TCTETU
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Poulin
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Jul 22, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Tom- thanks for doing business with us. Enjoy your time here with the Grands and I am sure Florida will be fun! Thanks again- J

July 18, 2023

Very good service nice people and very friendly atmosphere very much happy with the work they performed More

by dennispotvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Cardillo, Dorothy Sewall
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Jul 22, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Dennis, Thanks for choosing Key! We enjoyed working with you and are grateful to you for writing this review! Enjoy and we hope to see you soon!

July 14, 2023

Excellent service experience. Work done right the first time and done promptly. Very good people in the service department. More

by NORTHERNDRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Mortimer, Park Clegg, Dorothy Sewall
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Jul 22, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thanks for the great Review! We are thrilled that you are happy!

July 06, 2023

I don’t think you should have sold me a used , car , at that price that had tires that had to replaced at only 11000 miles…. More

by NoyesHull
Recommend Dealer
No
Employees Worked With
Dorothy Sewall
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Jul 15, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Mrs. Hull, Needless to say we are incredibly disappointed with both your lack of truth here but also that you would post a bad review at all, I paid for your tires to be replaced at your request despite the fact that you had put 15000 miles on your vehicle and in addition, we’re incredibly rude and downright mean to myself and my staff. I didnt even argue with you as we had a showroom full of smiling customers buying vehicles and I just wanted you to leave. As this is not the first time you and Mr. Hull have been nasty and dishonest, i will kindly ask you not to return. I am also quite certain that you are unwelcome at a number of local service centers. If you do find someone that will work on your vehicle, I would suggest you do not burn that bridge too. -J

July 05, 2023

In and out oil change no problems. Scheduled same day would like a rental car option next time. More

by elkinsco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Sewall
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Jul 22, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

We are very appreciative of your kind words. Thank you!

July 04, 2023

Great job, Fast service! ! And very knowledgeable pertaining to the reason for my visit to your dealership... More

by bmortimer444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bourgoin, Bob Mortimer, Park Clegg, Dorothy Sewall, Abigail "Abby" Lakeman
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July 01, 2023

Recovered from an unpleasant visit last summer. Restored my faith in the dealership. Good visit. More

by Don
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Park Clegg, Dorothy Sewall
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Jul 02, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank you for the very kind response! We’re certainly not perfect, but we are trying… Spread the word we could use the help. Thank you.

June 29, 2023

Very surprised by the shop rate of $ 1 75 per hour. Told the clerk that sounded like Dewey, Cheatham and Howe! More

by bobm4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Park Clegg, Dorothy Sewall
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Jul 02, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Hi Bob! Listen thanks for the great review! To explain, our competitive labor rate starts at about $45 an hour. This is when you calculate the labor cost on things such as oil changes, tire, rotations, light maintenance if you will. It does cap out at 175 for troubleshooting electrical problems and any highly technical repair. Glad you enjoyed your visit. Hope to see you again!

November 28, 2022

Charged $300 for an oil change and wanted another thousand to replace headlights. Headlights were fine and only required a fuse which I had to diagnose myself after believing them that the headlights More

by amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitch Mitchell, Bob Mortimer, Mike Samartano, Park Clegg
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October 24, 2022

Courteous, reliable and fair. Technicians are knowledgeable and perform excellent service. Service personnel are great!! Recommend this group highly! More

by flyboy629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Bob Mortimer, Mike Samartano, Park Clegg
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