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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
399 Reviews

399 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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August 19, 2023

Was lied to about an add in package and what it entailed. When came time to use it, was told it never existed and that no one would have said otherwise. The salesman’s and manager who sold us the car refuse More

by justin.m.basinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Elwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Cardillo, Dorothy Sewall
August 17, 2023

very good service - no high pressure sales - a very good experience overall - would definitely recommend More

by norton.susan
Recommend Dealer
Yes
Employees Worked With
Michael Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Poulin, Andrew Cardillo
Aug 29, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thanks very much for the good report card!

August 16, 2023

Great attentive service by Andrew and Mike. Love my wrangler jeep .. couldn’t be happier. More

by ltufo115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Cardillo
Aug 29, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank you!

August 11, 2023

They did an excellent job of diagnosing our problem, and scheduled us in to fix it as soon as they could. More

by LLBRADFORD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bourgoin, Abigail "Abby" Lakeman
Aug 14, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

We love what we do!

August 02, 2023

I have purchased 3 vehicles from that dealership over the years and 2 in the past 6 months..they ha e bee. Great to deal with on all issues..also all my vehicles were used and any thing that came up with the More

by DALEGILES55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike elwell, Bob Mortimer, Park Clegg, Dorothy Sewall
Aug 05, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

We love our customers, and we love that you had a good time and felt strongly enough about your experience that you would come back and give us another round! Thanks also for your kind words here!

July 28, 2023

Much improvement has been made in the waiting area since my last visit and the service was conducted promptly. More

by nrpinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorothy Sewall
Jul 28, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thanks so much for your very kind review and also for noticing our upgrades in the waiting area!

July 28, 2023

Great customer service. . Andrew and Mike were very attentive and answered all of my questions and concerns. More

by ltufo115
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Cardillo
Aug 06, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank you for the 5 stars! We try!

July 24, 2023

Service is always 5 stars. Customer since 2004. The place I always go for my jeep More

by BONNIELENGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Elwell, sales , Bob Mortimer, Park Clegg, Dorothy Sewall
Jul 28, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank You!

July 21, 2023

Was a great experience working with Key Chrysler Dodge. Mike and Jamie were easy to work with and got us into the Durango and we love it! More

by Mitchlynnbills
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Poulin, Andrew Cardillo, Dorothy Sewall
Jul 22, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Hi guys and thanks for taking the time to write this up for us! Thrilled that you had a positive experience and look forward to taking care of you through you ownership experience! J-

July 21, 2023

Great service, they got us in and took care of our truck. Will definitely go there again. More

by Sunshine 🌞
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Mortimer, Park Clegg, Dorothy Sewall
Jul 21, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thanks so much for taking a moment to recognize us! We appreciate you and are thrilled that you are happy with the service you received!

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