Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

I was happy with the service in a timely manner and the attention that they gave me attention that they gave me More

Service was great. On time. They gave me a brand new Jeep for a loaner car. Dorothy kept me up-to-date on the status of my vehicle. Thank you. On time. They gave me a brand new Jeep for a loaner car. Dorothy kept me up-to-date on the status of my vehicle. Thank you. More

Met a lot of nice people on our visit to the dealership ; would recommend to our friends would recommend to our friends More

Was in for a inspection and oil change. glue from old sticker smeared on windshield,and grease/oil smudges and fingerprints all over hood and driver side front fender! I remember when mechan glue from old sticker smeared on windshield,and grease/oil smudges and fingerprints all over hood and driver side front fender! I remember when mechanic placed a protective cover over the fender when working under the hood! Took an hour and a half to do the oil change and inspection and the mechanic didn’t seem to respect other people’s property. Been a customer for many years and have purchased many vehicles at this dealership! I guess the days of customer loyalty are not what they used to be……probably will continue to do business with key, but not because they stand out like they used to in a customer service way. They have not been that type of dealership since it was sold to KEY auto group More

Provided prompt and honest service even though I have never bought a car at key. never bought a car at key. More

Great service! Dot got me in quickly and fixed my problem on the first visit! She was very kind and helpful. I recommend their service. I enjoy their complimentary Dot got me in quickly and fixed my problem on the first visit! She was very kind and helpful. I recommend their service. I enjoy their complimentary, snacks and beverages. They were so yummy. It was also nice to see Mike in stuff sales. More

It was able to locate the tire I needed, and to determine if there was any other damage. I had a very limited exposure to the dealership, but was satisfied with the outcome. if there was any other damage. I had a very limited exposure to the dealership, but was satisfied with the outcome. More

The folks I dealt with were efficient, friendly and attentive. They covered all aspects of vehicle. Unfortunately the issues I experienced the day after the sale was not good but that is a manufacturin attentive. They covered all aspects of vehicle. Unfortunately the issues I experienced the day after the sale was not good but that is a manufacturing issue vs. a dealer issue. One note to dealership that should be covered. Roadside assistance is only good for 15 miles. Not very good in a rural state. Second, SOS is satellite driven. If they transfer to roadside assistance and you are in a lack of cell coverage area, the call will drop. They must stay on the line for call to continue More

There is a reason that I do all of business here, is because of the professionalism and respect that they show my wife and I, each and every time. Thank you! because of the professionalism and respect that they show my wife and I, each and every time. Thank you! More