Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Tom was great and the work performed seems to have solved the issue I like that they were honest in how the recommended work was presented it wasn't oversold he just presented information so I could make an the issue I like that they were honest in how the recommended work was presented it wasn't oversold he just presented information so I could make an informed decision More

Great staff! Best purchasing experience I’ve had!! I usually purchase a new vehicle every couple of years, this was my first time from Key Newcastle but it won’t Best purchasing experience I’ve had!! I usually purchase a new vehicle every couple of years, this was my first time from Key Newcastle but it won’t be my last! More

I had a great service appointment. I was in and out right on time - very helpful. I was in and out right on time - very helpful. More

Friendly helpful. Answer my questions always willing to help.service center short on techs. Great business. Answer my questions always willing to help.service center short on techs. Great business. More

Tried to call for several days to set up a service visit and the phone was never answered. Went to Augusta instead. We bought our jeep at Newcastle and have been a loyal customer for years but something has and the phone was never answered. Went to Augusta instead. We bought our jeep at Newcastle and have been a loyal customer for years but something has happened. More

The service department at Key did an amazing job! I highly recommend them! Thanks guys! I highly recommend them! Thanks guys! More

No consistent service manager for few years. Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? More

Very professional ! although wish most needed service could be done much sooner . Have a good day although wish most needed service could be done much sooner . Have a good day More

Tom was great! He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a timely manner. More

They were supposed to fix my bad camshafts. I had to call and call, and they never gave me a quote. Finally they told me to come pick it up, and it didn't run. Scott said to me, "what did you e I had to call and call, and they never gave me a quote. Finally they told me to come pick it up, and it didn't run. Scott said to me, "what did you expect when you came here? That the car was going to be fixed?" Yes, I did! Easy to buy from, but all they want to do is sell you cars. Won't help after that. Only getting one star because it won't accept zero. More