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Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
588 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 588 reviews
May 13, 2024
Terrible. I don't know how you call the person that worked on our Jeep a "technician" . Secondly, when I asked them to put a check on the batteries and do a lo I don't know how you call the person that worked on our Jeep a "technician" . Secondly, when I asked them to put a check on the batteries and do a load test, they refused. I will not return there and I will definitely not recommend them More
by ALJOANNIE
Verified CustomerEmployees Worked With
Dorothy Sewall
May 12, 2024
Great experience at Key Chrysler. No hassle No runaround. I bought the vehicle I was looking for at a fair price. No hassle No runaround. I bought the vehicle I was looking for at a fair price. More
by cday8230
Employees Worked With
May 12, 2024
Charged for a device I said I didn’t need. Certainly not the way it was with the prior owner. Will be getting service somewhere else. Certainly not the way it was with the prior owner. Will be getting service somewhere else. More
by pmoody
Employees Worked With
Dan Bourgoin, Bob Mortimer, Park Clegg, Andrew Cardillo, Dorothy Sewall, Abigail "Abby" Lakeman
May 01, 2024
Communication with service department was confusing but settled fairly. Over all it was a pleasant experience. settled fairly. Over all it was a pleasant experience. More
by cathychase
April 26, 2024
Not aware why vehicle is in for repair when service rep was told about issue. Unable to repair set up another appointment we dropped car off for second appointment received a call from service department was told about issue. Unable to repair set up another appointment we dropped car off for second appointment received a call from service department asking why the vehicle was in again and then informed us the computer technician was at a 2 day training More
by Mark Bailey
Employees Worked With
Bob Mortimer, Park Clegg, Andrew Cardillo, Dorothy Sewall
April 24, 2024
Took the van in for transmission slippage. First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and ch First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and change of fluid, then it was back to need a new transmission. The service report I recieved when I towed the van to another repair facility only showed the first diagnosis. I am unsure whether they did anything. There was a sign on the white board behind the desk when I took the van in that said "they were under new management" More
by Kevin
Employees Worked With
Ben
