Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
593 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 593 reviews
Verified Customer
October 10, 2024
Tried to call for several days to set up a service visit and the phone was never answered. Went to Augusta instead. We bought our jeep at Newcastle and have been a loyal customer for years but something has and the phone was never answered. Went to Augusta instead. We bought our jeep at Newcastle and have been a loyal customer for years but something has happened. More
by ccamp44
Employees Worked With
October 09, 2024
The service department at Key did an amazing job! I highly recommend them! Thanks guys! I highly recommend them! Thanks guys! More
by Betsy Ross
October 08, 2024
No consistent service manager for few years. Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? More
by pegmellen
Employees Worked With
September 30, 2024
Very professional ! although wish most needed service could be done much sooner . Have a good day although wish most needed service could be done much sooner . Have a good day More
by RELLIM64
Employees Worked With
September 26, 2024
Tom was great! He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a timely manner. More
by Spoliver08
September 24, 2024
They were supposed to fix my bad camshafts. I had to call and call, and they never gave me a quote. Finally they told me to come pick it up, and it didn't run. Scott said to me, "what did you e I had to call and call, and they never gave me a quote. Finally they told me to come pick it up, and it didn't run. Scott said to me, "what did you expect when you came here? That the car was going to be fixed?" Yes, I did! Easy to buy from, but all they want to do is sell you cars. Won't help after that. Only getting one star because it won't accept zero. More
by desireescorcia
Employees Worked With
September 18, 2024
Did a good job, but the price for labor is so high that I may need to get a second job! may need to get a second job! More
by jjhillman
September 16, 2024
I enjoyed the experience with the people at Key Dodge. They were very helpful and took the time to show me all the features of the truck. I would recommend them to other people. They were very helpful and took the time to show me all the features of the truck. I would recommend them to other people. More
by MIKEMCCLURE56
September 04, 2024
I’ve been beyond thrilled with my purchase from Key. Mike and Mike were fantastic to work with. The price was fair, financing competitive, and after purchase support was top notch. 5/5 will recommend! Mike and Mike were fantastic to work with. The price was fair, financing competitive, and after purchase support was top notch. 5/5 will recommend! More
by KK
