Key Chrysler Dodge Jeep RAM of Newcastle

The service department at Key did an amazing job! I highly recommend them! Thanks guys! I highly recommend them! Thanks guys! More

No consistent service manager for few years. Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? Makes me doubtful about future vehicle purchase. Service has been fine however. Takes a long time to get an appointment. Too few techs? More

Very professional ! although wish most needed service could be done much sooner . Have a good day although wish most needed service could be done much sooner . Have a good day More

Tom was great! He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a He was kind and understanding of my issue and took the time to work with me and find a solution. He did everything he could to work my truck in in a timely manner. More

They were supposed to fix my bad camshafts. I had to call and call, and they never gave me a quote. Finally they told me to come pick it up, and it didn't run. Scott said to me, "what did you e I had to call and call, and they never gave me a quote. Finally they told me to come pick it up, and it didn't run. Scott said to me, "what did you expect when you came here? That the car was going to be fixed?" Yes, I did! Easy to buy from, but all they want to do is sell you cars. Won't help after that. Only getting one star because it won't accept zero. More

Did a good job, but the price for labor is so high that I may need to get a second job! may need to get a second job! More

I enjoyed the experience with the people at Key Dodge. They were very helpful and took the time to show me all the features of the truck. I would recommend them to other people. They were very helpful and took the time to show me all the features of the truck. I would recommend them to other people. More

I’ve been beyond thrilled with my purchase from Key. Mike and Mike were fantastic to work with. The price was fair, financing competitive, and after purchase support was top notch. 5/5 will recommend! Mike and Mike were fantastic to work with. The price was fair, financing competitive, and after purchase support was top notch. 5/5 will recommend! More

Incedible sales team and service, i couldnt be happier with my 2019 ram 2500, thank you all again with my 2019 ram 2500, thank you all again More

Part 2 review end result. Had my vehicle there being worked on for close to 7 months poor service department, scam artists. After the "Repair" was done they had me pay they g Had my vehicle there being worked on for close to 7 months poor service department, scam artists. After the "Repair" was done they had me pay they gave me a invoice that had no comments of what work was actually done. After complaining they had me bring it back, then after a month of having it they called and pretty much tried to turn it around as if I was the one who caused the issue. After mentioning litigation I was asked to pick my vehicle up so they could drive a loaner down from Vermont so they could look at it down there. I picked my vehicle up from key in Newcastle and I noticed that my radio was locked needing a code then i noticed that after market Jvc radio was switched out with a different model number JVC radio. I questioned the service manager and they denied that it was switched out and that I would have to file a police report. After my vehicle being in Vermont for another month Progressive ended up totaling the vehicle. The very last part is they tried to scam Progressive and claimed that the loaner that was driven down from Vermont was a "Rental" and tried to scam Progressive $1500. Stay far away from key in Newcastle and any Key Auto Group dealerships More