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Key Chrysler Dodge Jeep RAM of Newcastle

Newcastle, ME

Overview
Employees
Reviews
Vehicles
4.3
589 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
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573 US-1

Newcastle, ME

04553

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Showing 589 reviews

July 06, 2023

I don’t think you should have sold me a used , car , at that price that had tires that had to replaced at only 11000 miles…. More

by NoyesHull
Recommend Dealer
No
Employees Worked With
Dorothy Sewall
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Jul 15, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Mrs. Hull, Needless to say we are incredibly disappointed with both your lack of truth here but also that you would post a bad review at all, I paid for your tires to be replaced at your request despite the fact that you had put 15000 miles on your vehicle and in addition, we’re incredibly rude and downright mean to myself and my staff. I didnt even argue with you as we had a showroom full of smiling customers buying vehicles and I just wanted you to leave. As this is not the first time you and Mr. Hull have been nasty and dishonest, i will kindly ask you not to return. I am also quite certain that you are unwelcome at a number of local service centers. If you do find someone that will work on your vehicle, I would suggest you do not burn that bridge too. -J

July 05, 2023

In and out oil change no problems. Scheduled same day would like a rental car option next time. More

by elkinsco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Sewall
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Jul 22, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

We are very appreciative of your kind words. Thank you!

July 04, 2023

Great job, Fast service! ! And very knowledgeable pertaining to the reason for my visit to your dealership... More

by bmortimer444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bourgoin, Bob Mortimer, Park Clegg, Dorothy Sewall, Abigail "Abby" Lakeman
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July 01, 2023

Recovered from an unpleasant visit last summer. Restored my faith in the dealership. Good visit. More

by Don
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Park Clegg, Dorothy Sewall
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Jul 02, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank you for the very kind response! We’re certainly not perfect, but we are trying… Spread the word we could use the help. Thank you.

June 29, 2023

Very surprised by the shop rate of $ 1 75 per hour. Told the clerk that sounded like Dewey, Cheatham and Howe! More

by bobm4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Park Clegg, Dorothy Sewall
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Jul 02, 2023 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Hi Bob! Listen thanks for the great review! To explain, our competitive labor rate starts at about $45 an hour. This is when you calculate the labor cost on things such as oil changes, tire, rotations, light maintenance if you will. It does cap out at 175 for troubleshooting electrical problems and any highly technical repair. Glad you enjoyed your visit. Hope to see you again!

November 28, 2022

Charged $300 for an oil change and wanted another thousand to replace headlights. Headlights were fine and only required a fuse which I had to diagnose myself after believing them that the headlights More

by amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitch Mitchell, Bob Mortimer, Mike Samartano, Park Clegg
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October 24, 2022

Courteous, reliable and fair. Technicians are knowledgeable and perform excellent service. Service personnel are great!! Recommend this group highly! More

by flyboy629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Bob Mortimer, Mike Samartano, Park Clegg
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October 19, 2022

Service writers very helpful, friendly and knowledgeable. Detail shipped does excellent work, Hayden is a huge asset to the dealership. More

by matthew.tabenken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hayden , Mitch Mitchell, Park Clegg
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October 14, 2022

Excellent. Park is great employee to have on your team. I'll be back for sure More

by RickD
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Park Clegg
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October 13, 2022

They are the best. I was in a bad mood. I was thinking about buying a new truck and driving over all the tourists at Reds Eats, but they talked me down off the edge and More

by CARICATURIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, the freebie guy., Mitch Mitchell, Dan Bourgoin, Bob Mortimer, Mike Samartano, Park Clegg
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