Key Acura of Reno

Jason was our guy, very friendly and helpful. We'd been looking at mid-size SUV's, and we figured out the Acura RDX gave us what we wanted. All went very well until the morning of delivery, wher We'd been looking at mid-size SUV's, and we figured out the Acura RDX gave us what we wanted. All went very well until the morning of delivery, whereupon, at the dealership, we were told that our new car was being cleaned for delivery, so "please wait", and then the car was running on empty, so "please wait while we fill it up". They had 5 days to clean the car but had not. We spent 1 hour and 45 minutes sitting still, dong nothing. At the end, at actual delivery, no one wanted to stick around for instructions on usage, so we left with the car and an IOU for further instructions. More

Buyer Beware - Stay Away From This Place Worst customer service here, communication is awful. Nothing but broken promises and being told multiple times that they would get back to me, and not follow throug service here, communication is awful. Nothing but broken promises and being told multiple times that they would get back to me, and not follow through at all. Don't waste your time here, the general manager Tom Cheers does not care at all, will keep telling you that he is working on it, he will get back to you, and promise things over and over again. Don't hold your breath it's not going to happen. He will continuously brush you have as he did to me many times. I'm sure if I was in the showroom would have been a different outcome. Plenty of other Acura dealers that will appreciate the customer and will take care of you. More

The dealer tom sullivan was great, everything was smooth until the finance department tried to sell me an advertised price for $4,000 more then advertised. Bait and switch practices which is illegal. Then w until the finance department tried to sell me an advertised price for $4,000 more then advertised. Bait and switch practices which is illegal. Then when confronted they matched the online advertisement but still snuck in $1,000 double charge after i put down my $6,000 cash payment. They refuse to refund the double charge and are now facing a lawsuit in court. Be careful and watch for there ugly ways and dishonesty. Guys on the floor are great, its the slithery ones in the back that ruin a great experience. More

No pressure very knowledgeable people every one was friendly very clean and friendly atmosphere which made the whole experience fantastic .. friendly very clean and friendly atmosphere which made the whole experience fantastic .. More

Jayson is the absolute best in the business! He is so knowledgeable and good at his job, best experience I’ve ever had. I would follow him to any place he worked at. He is so knowledgeable and good at his job, best experience I’ve ever had. I would follow him to any place he worked at. More

Kit created an incredible deal. I have never walked into a dealer to buy a car and walk out with money. I have never walked into a dealer to buy a car and walk out with money. More

Very disappointed with the level of service in the service department. Went in for routine oil change and the experience was poor and they didn’t do all the included services. Normally not a problem service department. Went in for routine oil change and the experience was poor and they didn’t do all the included services. Normally not a problem but this time was very disappointing More

Tom Sullivan. and Kit were awesome. They were d xx o helpful made buying a new car easy and fun and Kit were awesome. They were d xx o helpful made buying a new car easy and fun More

The service was spectacular and the wash was xcellent . All the staff was great also the sales show room was beautiful All the staff was great also the sales show room was beautiful More

Poor customer service in all areas still waiting for gap refund since mar/april. Also been requesting a replacement of the driver side safety belt still waiting for gap I have reached out many times refund since mar/april. Also been requesting a replacement of the driver side safety belt still waiting for gap I have reached out many times More