Key Acura of Portsmouth

In over 50 years of car ownership this is the first dealership I've continued to deal with after the sale. It's refreshing to be dealt with by service people who genuinely have the customer's best int dealership I've continued to deal with after the sale. It's refreshing to be dealt with by service people who genuinely have the customer's best interest at heart. Kelley and her crew make this customer feel welcome and comfortable knowing I'm getting the best possible service at the best possible price. Trust is crucial in a service relationship and I totally trust these people. Since buying the car I've moved 250miles up the road but still return for service including routine stuff like oil changes. I can't really say enough good things about the service department and that amazes me because my expectations of good, honest, friendly dealer service were largely unmet and some totally unsatisfactory. I've bought 2 new cars from this location. The first a TL when it was Clair and an RL from Prime. Cavan in sales is a gentleman and as worthy and professional a representative as ACURA is likely to have anywhere. When the dealership changed hands the transition was seamless and that's a credit to the high standards ACURA sets for its dealerships. I've recommended Prime and the ACURA vehicles to several of my friends and will continue to do so. Thank you for allowing me to say proper and good things about very deserving people and making a very good car. More

The service department is top notch. Excellent service and good communication. Service and parts department are very helpful. Have been going to this dealership for many years with all of my vehicles. Ano and good communication. Service and parts department are very helpful. Have been going to this dealership for many years with all of my vehicles. Another really nice perk is the car wash after a visit. More

The service departmnet is top notch. They always treat me and my family like good friends and they promplty take care of my vehicle. They also take the initiative toward preventative maintenance which sa me and my family like good friends and they promplty take care of my vehicle. They also take the initiative toward preventative maintenance which saves me time and money in the long run. I highly recommend Prima Acura North's service department for all vehicle types. More

I live in Massachusetts and travel 62.5 miles both ways to Prime Acura North to receive the phenomenal, pleasant and professional experience from the service department each time I visit. I have visited to Prime Acura North to receive the phenomenal, pleasant and professional experience from the service department each time I visit. I have visited other Prime Acura’s but have not received the quality service as I would from Prime Acura North. So therefore my long drive is more than worth it. I’m always satisfied with my service consultants, they are helpful, extremely patient with the many questions I provide, accommodating and assisted me the entire way. I have never felt that I was asked to have repairs that were not necessarily done. My Repairs are fast and the prices are fair. I am completely confident in Prime Acura North to always give me outstanding service and I have never been let down. Prime Acura North provides me with great service and would definitely recommend them to everyone for being an overall awesome dealership. More

The Prime Acura has always been the best for service for the car and for me. I love a female service manager, as a female customer it's a comfort to not be in an all male situation. The whole crew has alwa the car and for me. I love a female service manager, as a female customer it's a comfort to not be in an all male situation. The whole crew has always accommodated my need for loaner car if a long service time is needed. It's also a rare and wonderful feeling to enter and see the same faces as opposed to a different crew each time. Feels like a family visit. More

There is an Acura dealership in my home town but I travel over 45 miles to Prime Acura North because their service is so outstanding! My relationship with the Service Department started in 2004 when my new T over 45 miles to Prime Acura North because their service is so outstanding! My relationship with the Service Department started in 2004 when my new TL was towed in. They treated me so well that I continue to return for service. I have also purchsed 2 MDXs from them. The sales experience was equally as outstanding. Prime Acura North is the best car dealership I have ever dealt with and thus I will remain an Acura owner. More

I give the service department at Prime Acura such great reviews because Im always treated like a friend. Most dealerships are cold and unfriendly but Kelly and the guys in service always treat me great and reviews because Im always treated like a friend. Most dealerships are cold and unfriendly but Kelly and the guys in service always treat me great and I look foward to going to the dealership. How many people can say that about there dealership? The work is always done fast and correct.Thanks alot and keep it up. More

On Sunday Sept 5,2010 I went to Prime Acura North to purchase a 2002 Volvo S60. It was the worst car buying experience I have had in over 30 years of driving. The salesman had no knowledge of the vehicl purchase a 2002 Volvo S60. It was the worst car buying experience I have had in over 30 years of driving. The salesman had no knowledge of the vehicle. I had to find it for him on his own lot. He was also a horrible LIAR. Any question I would ask him about the car he had to call his manager at home. Turns out manager was sitting at the next desk. Salesman also stated they had done a large amount of repairs to the car but when asked what repairs were done could not remember and had no paperwork. They are more interested in running a credit report on you than anything else even if you are paying cash. BEWARE OF THESE LIARS. More

I was very pleased with the service I received from everyone at this dealership! My sales person and everyone at the dealership were incredibly helpful and made the car buying experience a pleasure! everyone at this dealership! My sales person and everyone at the dealership were incredibly helpful and made the car buying experience a pleasure! The car was in perfect condition, the pricing was exactly what we agreed to and there were no surprises when I went to the dealership to sign the paperwork the next day. I would recommend this dealership to anyone who is interested in buying an acura. Elena Anticevic More

My husband and I resently stopped by the dealership to look at various acura models. We were driving a 2003 Audi with 175,000 miles and were experienceing problem after problem. My husband loved the way t look at various acura models. We were driving a 2003 Audi with 175,000 miles and were experienceing problem after problem. My husband loved the way the Audi handled but I forced him to look at other cars in fear of another Audi with issues. We had heard that the Acura was very dependable and luxurious. Thats when we met Adam Weeks the sales person on at the time. He was not agressive and pushy, but rather sharp, tactful and new the product well feeding us all the answers we requested. This made us comfortable, he then began to show us the difference in models and handling between them. We found the TLS and TSX to be comparable to the Audi and far more luxourious too. We loved them. Adam was a no BS kind of guy and we couldnt recommend him more. He truely is an asset to the company and to the public. With his help we made the agongizing decision to go with the TSX, because it would get better gas milege as my husband has a very taxing job in computer sales and travels all over New England. My husband is also a parapelegic and requires hand controls. Adam and his boss made it a point to get the vehicle to where it needed to be to have that installed. These guys are great. More