Key Acura of Portsmouth

Very Honest and Friendly staff - really worked to put me in the car that worked best for me vice pushing me to a car they were trying to get rid off. Did not feel any sales pressure - just pure help to get in the car that worked best for me vice pushing me to a car they were trying to get rid off. Did not feel any sales pressure - just pure help to get me in a car that I would be happy with. John Rydin in sales and Nancy Mangiafico Business Manager were both great to work with. Filled my car with gas prior to me picking it up and even fed me a Moes sandwich for lunch!! More

From the evening I walked through the door until the afternoon I left with my Acura TSX, my experience at Prime Acura North was exceptional. I had initially stopped to drive a Volvo S60, and at the same afternoon I left with my Acura TSX, my experience at Prime Acura North was exceptional. I had initially stopped to drive a Volvo S60, and at the same time drove an Acura TL. I stopped in at 7 PM, an hour before the showroom closed. John happily stayed almost an hour late so I could drive both cars and determine which vehicle I preferred. I setup an extended test drive of the Volvo S60, and upon arriving to pick it up for the afternoon, I decided it was not for me before even driving it again. John was happy to introduce me to the Acura TSX, and went on a short drive with me. I decided that I would drive it for the afternoon, and after already having removed the stickers from the Volvo S60, John happily went to work again removing them from the Acura TSX so I could take it out. I really enjoyed the car and decided it was for me and I committed to purchase. John then introduced me to Nancy, who was happy to take care of all of my financial paperwork. She went above and beyond to ensure that all I had to do was sign my name a few times and take delivery on the vehicle. I was very pleased upon my arrival to pick up my new car, as it was flawlessly detailed and ready to drive off the lot. John was very willing to help me connect my phone via Bluetooth, as well as show me all of the other features of the car. Having purchased several vehicles, I can honestly say this was the most painless purchasing process ever, and I would happily return to Prime Acura North again. This decision is based completely on the exceptional level of service I received. A big thank you to John and Nancy for all of their efforts, as I know I am a very needy customer! More

I have always had a great experience with Acura and this dealership! My salesperson John Rydin has always been so great to deal with and I truly appreciate the fact that he is not high pressure! I would a dealership! My salesperson John Rydin has always been so great to deal with and I truly appreciate the fact that he is not high pressure! I would and do recommend this dealership to all friends and family! More

The whole team worked together to answer my questions & concerns about purchasing a used luxury vehicle. They know their business success depends on good customer service-their service is 10+. As a woma concerns about purchasing a used luxury vehicle. They know their business success depends on good customer service-their service is 10+. As a woman buying a car without the usual male involvement was a 1st for me, Jim and the team treated me with respect and truly worked to win my business. A VERY female friendly dealership! More

I bought my most recent SUV from Jim. He was and is knowledgeable about cars, an excellent listener when it came to my needs and price point, and an excellent resource. That last element came into play knowledgeable about cars, an excellent listener when it came to my needs and price point, and an excellent resource. That last element came into play recently when I was in an accident with that SUV. Jim was of great help along with Mark Gillispie, a service department consultant. I felt we were a team in diagnosing the issues with the SUV, finding the most efficient resolutions and doing all that in a timely manner. Mark was especially helpful in securing a rental during the time my car was out of commission. He also kept me informed daily as to the progress of repairs. In summary, they each were great. I was not inconvenienced even one day, and they made the experience a positive one, no stress. My next car will be purchased at Prime Acura. I will recommend Prime, Jim and Mark to family and friends. More

Pleasant overall experience. The team tried their hardest to get us the best financing where other dealerships couldn't. Our salesperson was extremely helpful and pleasant, not at all "pushy". I am hardest to get us the best financing where other dealerships couldn't. Our salesperson was extremely helpful and pleasant, not at all "pushy". I am very happy with my new vehicle, it is in perfect condition! More

Every one at this organization is very responsive to any requests I have made. Execution & quality are 1st class. This is a very good dealership. I have been doing business with this firm for over 8 years a requests I have made. Execution & quality are 1st class. This is a very good dealership. I have been doing business with this firm for over 8 years and have bought 3 new Acura MDX,s from them and have never had an experience that wasn't pleasant or handled professionally - even though the 2002 transmission problems Acura experienced. Terry O'Rourke 207-363-6397 More

My experience with the service team at Prime North Acura was great. Everyone had a smile and made my visit comfortable. The service manager made a few phone calls on my behalf regarding an additional key fo was great. Everyone had a smile and made my visit comfortable. The service manager made a few phone calls on my behalf regarding an additional key for my car. They washed my car and made it very accessible for me to load my two little girls when it was time to leave. Thank you. More

Always willing to fit me in and take care of me if I need a rental car. I purchased all my 3 cars at that location over the last 20 years. Kelly and Mike have taken great care of me w/my service needs et a rental car. I purchased all my 3 cars at that location over the last 20 years. Kelly and Mike have taken great care of me w/my service needs etc. and are always exceedingly polite. They make me feel like I'm not a pain in the butt.....it's almost like I want to bring my car even if it's not time! And the service from Tim and the gang is always great. I trust them. More

Prime Acura North goes way beyond being the best dealership in the Northeast. I live 100 miles away in Central NH. There is another dealership closer but I have been going to Prime Acura North for m dealership in the Northeast. I live 100 miles away in Central NH. There is another dealership closer but I have been going to Prime Acura North for more than 14 years. Whenever there was a problem with not having the right part on hand they would lend me a new Acura so I could return home in any kind of weather. One time a part took 3 weeks and the service dept. let me borrow an RDX. Of course I was a great customer never smoking in a car and always filling the gas tank off upon return. I have recommended Prime Acura to friends here in the Lake Sunapee Area where I live and a couple of times friends have purchased cars from Prime Acura North. I have owned 4 Acura's, an Integra, a CL, a TSX and a MDX. The economy has hit me hard, I lost my job and lost my 2 beloved Acura's to a repo man. My wife had a MDX which she loved. She is a nurse and drives at night thru Moose country. I always felt she was safe in her MDX. Someday I will return purchasing another of my favorite automobiles. Even though times are tough and I no longer own an Acura I will always recommend my friends at Prime Acura North! Regards, Peter S. Johnston nlpgstudio@gmail.com www.nlphotographygroup.com Ps Thank you Kelly Letourneau-Yeaton , James Ahearn, and Tim Oliver for always making feel like a good friend! More