Key Acura of Portsmouth

Prime Acura North is the place to buy your Acura! They listened to what I wanted and responded as such. I would definitely buy here again. I had a couple things I wanted taken care of with my "new" used listened to what I wanted and responded as such. I would definitely buy here again. I had a couple things I wanted taken care of with my "new" used car and they stepped up to the plate and delivered. More

Working with Prime Acura North was what I expected from an Acura dealership - pure ease! Thank you all for making my buying experience such a pleasure! John Rydin and Nancy Mangiafico are wonderful to wo an Acura dealership - pure ease! Thank you all for making my buying experience such a pleasure! John Rydin and Nancy Mangiafico are wonderful to work with and I just love my new 2011 Acura MDX w/Technology package!! More

Thank you...this was the most pleasant car purchase that my husband and I have ever experienced. We had only planned on taking a quick look at the RDX that day, but that changed when John greeted us. We w my husband and I have ever experienced. We had only planned on taking a quick look at the RDX that day, but that changed when John greeted us. We were very comfortable with the initial meeting and did not feel pressured. John answered our questions and suggested that we take an RDX for a test drive. It was just what we wanted! John was very helpful and a pleasure to work with. We were pleased with the estimated costs including our trade-in and the finance rates. We returned a few days later to finalize the purchase and within 2 days we had exactly the car model and color that we wanted. Love it !! We worked with Nancy Mangiafico regarding the finance details. She is very bubbly and we were at ease. Found out that we live in the same town and within a few miles of each other. Overall, this was a very easy purchase and we are thrilled with the RDX. Thank you again...Linda and Rich More

UPDATE 5/12/2011 Nancy at Prime Acura North in UPDATE 5/12/2011 Nancy at Prime Acura North in conjunction with David the GM, have went above and beyond to make sure I am satisfied with my purchase UPDATE 5/12/2011 Nancy at Prime Acura North in conjunction with David the GM, have went above and beyond to make sure I am satisfied with my purchase, up to sending me to a different dealership closer to my home to have the work done at their expense. Nancy's tireless dedication to making sure the customer is happy is wonderful, thank you Nancy. I've received a terrific edible arrangements fruit assortment, a personal apology and had my vehicle fixed. I suppose one bad apple doesn't spoil the bunch. Since the loaners vehicles I've had, have all been really pretty Acuras and I got to see how Acura really is, I think I'm sold on one for my next car, but I'm calling Nancy and David directly. ---------------original review--------------------------- After months of research and pining, I purchased a 2008 Subaru Tribeca from Prime Acura North on April 2 and I have had nothing but serious issues with the vehicle and service. First let me start with what was positive, the vehicle was priced very competitively, the sales department (David GM) and accounting department (Nancy)were great. Very nice to speak to and quite helpful. The not so positive... I noticed a few issues in my test drive with the vehicle that needed attention, the headlight seal was broken so moisture was getting in, under the lens, the tire pressure light was on (which they took care of by adding too much pressure to the tires at least 10 pounds too much), and there was a rattle in the back. Everything was agreed to be fixed upon me driving the car back up to NH (I'm from RI) and it would be detailed then as well. As soon as I got the car home, my husband noticed the 3rd row seat belts had been cut and the 3rd row seat back had been torn up where it meets the seat bottom, license plate light was out, and there is a spring noise going over bumps. I called when the dealership opened the next day to tell them of these issues as well, I was told that when I bring the car back for the other repairs that they would take care of everything. A few days later I took a day out of work to drive the car up to the dealership and they give me a 2010 Acura RL (beautiful car) as a loaner. They call me daily with updates on the car. The following Saturday I receive a call that my loaner was promised to someone else, and although they had not yet repaired the rear seats that I needed to bring the loaner back and set up an appointment to bring the car again once they had the seats. So I drive up to NH the next day and take my car. At this point they told me they replaced a bushing to fix the squeak (although at this point it is actually worse), they replaced the seat belts, and did not need to do anything for the headlight due to a service bulletin stating the headlight fog is normal and it would clear up on its own. The dealership offered to have someone come and pick up my car in RI and leave me a loaner, which was great. At the time, however, I offered to settle for cash instead of having the seat repaired or replaced after the dealership started telling me what they would and would not pay for, AFTER they already agreed to replace/repair the seat. I was told there is an after market company that will charge less than a Subaru dealer would, so no talk of amounts happened at that meeting. Over time it became absolutely obvious this car was in an accident of some sort, really bad pitted paint job on the tailgate door, overspray on one of the license plate lights, with some left over tape still stuck to it. Other than the seat being fixed, at this point I'm willing to let everything else slide and take it as a lesson learned LOOK OVER THE CAR INCH BY INCH. I get a call by the dealership that one of the seats is ready and they are sending someone to pick up my car. It was discussed that they would replace one seat, and if I wanted both back seats replaced I would have to pay 300. I did not agree to that, I decided just to have the really bad seat replaced. The next day, my car is delivered to me and the gentleman delivering the car asks me for a check for $250. For what? I asked. He didn't know. So I called Steve in Service (or at least I thought he was service) and he told me that I had agreed to pay 250 for one seat and if I wanted both it would have been 300 to share the cost with the dealership. That deal was never mentioned. That was not the agreement, if it had been I would have ran out to my car with a check for $250. Steve was rude and down right unprofessional resorting to attacking my character and after I said that Service needs help, he told me and I quote "LOOK IN THE MIRROR" At this point I had not been fighting, but stating my case trying to get Steve to understand that the arrangement I thought we had and he thought we had were different. After about 30 minutes of listening to Steve argue with me, I asked to speak to the General Manager, David, who eventually decided the argument wasn't worth the 250. Why I will never recommend this dealership to anyone comes down to a few points. -- They obviously did not have anyone take a look at this car to notice the seat belts were cut. During the Acura 60 point inspection they say they do check that, obviously they don't do that for Subaru's. They just slapped an inspection sticker on the car (which is of no use to me being out of state) and then complained every step of the way repairing these issues, that had they noticed before they put it out on the lot would have been taken care of, I'm sure). Had I looked better, I should have noticed these things sooner as well, I shouldn't have had to take it home to RI before seeing the seat belts were cut and the seat torn up, but I'm not a certified mechanic and I didn't see the seat torn or seat belt from the angle I checked out the back seat. -- After agreeing to fix the issues I had, they did nothing but fight with me and complain about every little thing they had already agreed to, and tried to charge me knowing that wasn't the arrangement we had settled on. They were sneaky about it, no one was even going to call me to tell me the driver was on his way to switch the car, and Steve never called me to tell me anything. Then was insulting and condescending to me trying to cheat me. -- It is now April 27, my temp plate expired 7 days ago and I can not get a hold of anyone there to get my registration information, which they stated they had to do. I loved that Acura RL loaner car, so my next car just might be an Acrua RL or ZDX, but I will not be purchasing it from Prime Acura North. I've purchased many cars in my life, I've never been treated so badly by a dealership or anyone providing a service or product ever. Maybe I'm second class because my $20,000 car wasn't an Acura. I think the only way other people may be giving good reviews is because of the happiness with the car, and not so much the dealership itself. If everything goes smooth, you don't deal with them that much, BUT when something is wrong, do you really want to get the problems I had and be personally insulted? More

We were in the market for a good used luxury sedan, and We were in the market for a good used luxury sedan, and found a great price on a used Mercedes E320 4MATIC here at Prime Acura North. We called on ou We were in the market for a good used luxury sedan, and found a great price on a used Mercedes E320 4MATIC here at Prime Acura North. We called on our way up to the dealer, as we are an hour away, and Cavan was extremely nice and even pulled the car up for us as we arrived. Cavan was very easy going, and we had a very pleasant test drive. However, he did not know anything about the car and we were trying to figure out many features on our own. We realize this is an Acura dealer and not a Mercedes dealer, however, there were no attempts made to help figure out the car. They had many features listed that the car did NOT have, such as CD changer and heated steering wheel, 17" wheels, sport package, etc. And conversly, they had no idea the car had options like Bi-Xenon headlights and headlight washers. All this made it more difficult to figure out exactly what the car had for options, something we did not run into at other area dealers selling similar cars. The price was excellant, due to the car being at the lot too long, and we very pleased with the neogeotiating process. However, still the attitude was one of "Here's the car, we don't know anything about it, but here's the paperwork and books, figure it out on your own" Turns out we got a great car, however, it took calls to Mercedes and alot of leg work to figure everything out. We financed the car through my fiance's credit union at work, and let them know the full info, address, etc, and that it had to be EXACT on the paperwork or else the credit union would not accept it. We met with their business manager, Nancy, who was not very friendly. She was not rude by any means, however, had zero personality and did not listen to us when we told her about the credit union info. Well, between telling Cavan our salesman and Nancy the business manager about how EXACT the credit union info needed to be, they got it wrong- 3 times. After several calls, and even after receiving the correct info on the insurance binder, they still had it wrong on different forms. The credit union rejected the paperwork, and instead of the dealer correcting it, they would correct one form, then leave the rest incorrect. All this delayed picking up the car by over a week, and I had to make several trips to the credit union as a result. Meanwhile, I was in a rental which was costing me $35 a day. Finially, they got the paperwork right, and we went to pick the car up. It was cleaned and looked great, came with a full tank, however still they knew nothing about the car and could not even go over the features or how to use them. We even had to ask them the put the plates on the car, something ALL dealers do automatically. When we got to the RMV, we found, suprise suprise, more paperwork was wrong, and they almost didn;t accept the title as a result. Thankfully, they let it slide, but should not have. Overall, I found the whole process to be OK, but I wouldn't rank it any higher then that. After not listening to us, and messing up multiple pieces of paperwork what amounted to 4 times, it was aggravating and very time consuming. The car itself is great, and price was great, but the process was very laxidasical. Instead of the dealer calling and doing the work, we had to do everything, and even doing that, they still screwed up the paperwork 4 times. It's a shame, because in the end we still got a snooty attitude and had to micromanage the whole thing becuase otherwise I'd still be driving a rental. I would rank this as a good dealer IF you know what you want, know how to handle the logistics, and aren't afraid of doing the running around. However, compared to my experiances at Volvo, Mercedes, BMW and even Dodge, I found their customer service to be very lacking. More

Unbelievable customer service. Jeffrey Whitaker, Colin Grinnell and Nancy Mangiafico all went above and beyond to make the purchase of this vehicle possible. Will definitely return to this dealership wit Grinnell and Nancy Mangiafico all went above and beyond to make the purchase of this vehicle possible. Will definitely return to this dealership with future car needs. I left the dealership a totally satisfied customer. More

Wow--what a great car buying experience! Holly (Internet Sales Manager) gave me a very prompt, extremely competitive price. Cavan (Sales Representative) was extremely knowledgeable, very nice, not pushy at Sales Manager) gave me a very prompt, extremely competitive price. Cavan (Sales Representative) was extremely knowledgeable, very nice, not pushy at all, and really listened to me. Nancy (Business Manager) explained all the financial considerations accurately without any push at all to buy the extended warranty packages. I got an incredible deal (with trade-in) on a very nice TSX. I am very happy and highly recommend this dealership. I look forward to getting my car serviced at Prime Acura North and buying my next car there. More

I chose to purchase from Prime Acura for a couple of reasons. The first reason was I found Cavan, the sales consultant, very pleasant to work with. Not only was Cavan patient and quite knowledgeable reasons. The first reason was I found Cavan, the sales consultant, very pleasant to work with. Not only was Cavan patient and quite knowledgeable about the vehicle, he did NOT have the typical "car salesman" demeanor. I have purchased a couple of cars over the years and was dreading the whole process of the sales tactics. Cavan was great! The second reason was the pricing. They came in at a lower price on the car than any of the other Acura dealerships-and each of the accessories were slightly lower as well. Even though the price differential only amounted to a couple to few hundred dollars, it made the whole process less stressful and I didn't feel I needed to negotiate too much. The price was fair. I highly recommend this dealership and especially because of Cavan. More

I walked in and was greeted with just a friendly hello, a handshake and a "welcome." At no point in time did I ever feel pressured. I honestly felt like I was just chatting with a friend. The process was handshake and a "welcome." At no point in time did I ever feel pressured. I honestly felt like I was just chatting with a friend. The process was extremely streamlined and John Rydin made it super easy and so comfortable to transact business. John listened to everything that was important to me and made only appropriate suggestions. In fact, John fine-tuned my needs to help me narrow in on the TL. I was so grateful and will refer everyone that I know to John Rydin and Prime Acura. As long as I am in the area, Prime will always be my first stop when buying an auto. Kudos to such a fantastic operation! More

Went in with agreed upon price of new vehicle based on USAA Car Buying Service. Salesman was very friendly and ok / accepting of price. Only negatives were a) trade-in value of existing vehicle (no-one' USAA Car Buying Service. Salesman was very friendly and ok / accepting of price. Only negatives were a) trade-in value of existing vehicle (no-one's probably ever happy!)and b) lenghty wait for callback from Business Manager to get final numbers, etc. During final sale, they explained extended warranties and was pleasantly surprised that my negative to them did not get pushback / sales job. My experience was very positive and I would highly recommend the dealer and the salesman I had. More