Key Acura of Portsmouth

I bought my most recent SUV from Jim. He was and is knowledgeable about cars, an excellent listener when it came to my needs and price point, and an excellent resource. That last element came into play knowledgeable about cars, an excellent listener when it came to my needs and price point, and an excellent resource. That last element came into play recently when I was in an accident with that SUV. Jim was of great help along with Mark Gillispie, a service department consultant. I felt we were a team in diagnosing the issues with the SUV, finding the most efficient resolutions and doing all that in a timely manner. Mark was especially helpful in securing a rental during the time my car was out of commission. He also kept me informed daily as to the progress of repairs. In summary, they each were great. I was not inconvenienced even one day, and they made the experience a positive one, no stress. My next car will be purchased at Prime Acura. I will recommend Prime, Jim and Mark to family and friends. More

Pleasant overall experience. The team tried their hardest to get us the best financing where other dealerships couldn't. Our salesperson was extremely helpful and pleasant, not at all "pushy". I am hardest to get us the best financing where other dealerships couldn't. Our salesperson was extremely helpful and pleasant, not at all "pushy". I am very happy with my new vehicle, it is in perfect condition! More

Every one at this organization is very responsive to any requests I have made. Execution & quality are 1st class. This is a very good dealership. I have been doing business with this firm for over 8 years a requests I have made. Execution & quality are 1st class. This is a very good dealership. I have been doing business with this firm for over 8 years and have bought 3 new Acura MDX,s from them and have never had an experience that wasn't pleasant or handled professionally - even though the 2002 transmission problems Acura experienced. Terry O'Rourke 207-363-6397 More

My experience with the service team at Prime North Acura was great. Everyone had a smile and made my visit comfortable. The service manager made a few phone calls on my behalf regarding an additional key fo was great. Everyone had a smile and made my visit comfortable. The service manager made a few phone calls on my behalf regarding an additional key for my car. They washed my car and made it very accessible for me to load my two little girls when it was time to leave. Thank you. More

Always willing to fit me in and take care of me if I need a rental car. I purchased all my 3 cars at that location over the last 20 years. Kelly and Mike have taken great care of me w/my service needs et a rental car. I purchased all my 3 cars at that location over the last 20 years. Kelly and Mike have taken great care of me w/my service needs etc. and are always exceedingly polite. They make me feel like I'm not a pain in the butt.....it's almost like I want to bring my car even if it's not time! And the service from Tim and the gang is always great. I trust them. More

Prime Acura North goes way beyond being the best dealership in the Northeast. I live 100 miles away in Central NH. There is another dealership closer but I have been going to Prime Acura North for m dealership in the Northeast. I live 100 miles away in Central NH. There is another dealership closer but I have been going to Prime Acura North for more than 14 years. Whenever there was a problem with not having the right part on hand they would lend me a new Acura so I could return home in any kind of weather. One time a part took 3 weeks and the service dept. let me borrow an RDX. Of course I was a great customer never smoking in a car and always filling the gas tank off upon return. I have recommended Prime Acura to friends here in the Lake Sunapee Area where I live and a couple of times friends have purchased cars from Prime Acura North. I have owned 4 Acura's, an Integra, a CL, a TSX and a MDX. The economy has hit me hard, I lost my job and lost my 2 beloved Acura's to a repo man. My wife had a MDX which she loved. She is a nurse and drives at night thru Moose country. I always felt she was safe in her MDX. Someday I will return purchasing another of my favorite automobiles. Even though times are tough and I no longer own an Acura I will always recommend my friends at Prime Acura North! Regards, Peter S. Johnston nlpgstudio@gmail.com www.nlphotographygroup.com Ps Thank you Kelly Letourneau-Yeaton , James Ahearn, and Tim Oliver for always making feel like a good friend! More

In over 50 years of car ownership this is the first dealership I've continued to deal with after the sale. It's refreshing to be dealt with by service people who genuinely have the customer's best int dealership I've continued to deal with after the sale. It's refreshing to be dealt with by service people who genuinely have the customer's best interest at heart. Kelley and her crew make this customer feel welcome and comfortable knowing I'm getting the best possible service at the best possible price. Trust is crucial in a service relationship and I totally trust these people. Since buying the car I've moved 250miles up the road but still return for service including routine stuff like oil changes. I can't really say enough good things about the service department and that amazes me because my expectations of good, honest, friendly dealer service were largely unmet and some totally unsatisfactory. I've bought 2 new cars from this location. The first a TL when it was Clair and an RL from Prime. Cavan in sales is a gentleman and as worthy and professional a representative as ACURA is likely to have anywhere. When the dealership changed hands the transition was seamless and that's a credit to the high standards ACURA sets for its dealerships. I've recommended Prime and the ACURA vehicles to several of my friends and will continue to do so. Thank you for allowing me to say proper and good things about very deserving people and making a very good car. More

The service department is top notch. Excellent service and good communication. Service and parts department are very helpful. Have been going to this dealership for many years with all of my vehicles. Ano and good communication. Service and parts department are very helpful. Have been going to this dealership for many years with all of my vehicles. Another really nice perk is the car wash after a visit. More

The service departmnet is top notch. They always treat me and my family like good friends and they promplty take care of my vehicle. They also take the initiative toward preventative maintenance which sa me and my family like good friends and they promplty take care of my vehicle. They also take the initiative toward preventative maintenance which saves me time and money in the long run. I highly recommend Prima Acura North's service department for all vehicle types. More

I live in Massachusetts and travel 62.5 miles both ways to Prime Acura North to receive the phenomenal, pleasant and professional experience from the service department each time I visit. I have visited to Prime Acura North to receive the phenomenal, pleasant and professional experience from the service department each time I visit. I have visited other Prime Acura’s but have not received the quality service as I would from Prime Acura North. So therefore my long drive is more than worth it. I’m always satisfied with my service consultants, they are helpful, extremely patient with the many questions I provide, accommodating and assisted me the entire way. I have never felt that I was asked to have repairs that were not necessarily done. My Repairs are fast and the prices are fair. I am completely confident in Prime Acura North to always give me outstanding service and I have never been let down. Prime Acura North provides me with great service and would definitely recommend them to everyone for being an overall awesome dealership. More