Key Acura of Portsmouth

We were in the market for a good used luxury sedan, and We were in the market for a good used luxury sedan, and found a great price on a used Mercedes E320 4MATIC here at Prime Acura North. We called on ou We were in the market for a good used luxury sedan, and found a great price on a used Mercedes E320 4MATIC here at Prime Acura North. We called on our way up to the dealer, as we are an hour away, and Cavan was extremely nice and even pulled the car up for us as we arrived. Cavan was very easy going, and we had a very pleasant test drive. However, he did not know anything about the car and we were trying to figure out many features on our own. We realize this is an Acura dealer and not a Mercedes dealer, however, there were no attempts made to help figure out the car. They had many features listed that the car did NOT have, such as CD changer and heated steering wheel, 17" wheels, sport package, etc. And conversly, they had no idea the car had options like Bi-Xenon headlights and headlight washers. All this made it more difficult to figure out exactly what the car had for options, something we did not run into at other area dealers selling similar cars. The price was excellant, due to the car being at the lot too long, and we very pleased with the neogeotiating process. However, still the attitude was one of "Here's the car, we don't know anything about it, but here's the paperwork and books, figure it out on your own" Turns out we got a great car, however, it took calls to Mercedes and alot of leg work to figure everything out. We financed the car through my fiance's credit union at work, and let them know the full info, address, etc, and that it had to be EXACT on the paperwork or else the credit union would not accept it. We met with their business manager, Nancy, who was not very friendly. She was not rude by any means, however, had zero personality and did not listen to us when we told her about the credit union info. Well, between telling Cavan our salesman and Nancy the business manager about how EXACT the credit union info needed to be, they got it wrong- 3 times. After several calls, and even after receiving the correct info on the insurance binder, they still had it wrong on different forms. The credit union rejected the paperwork, and instead of the dealer correcting it, they would correct one form, then leave the rest incorrect. All this delayed picking up the car by over a week, and I had to make several trips to the credit union as a result. Meanwhile, I was in a rental which was costing me $35 a day. Finially, they got the paperwork right, and we went to pick the car up. It was cleaned and looked great, came with a full tank, however still they knew nothing about the car and could not even go over the features or how to use them. We even had to ask them the put the plates on the car, something ALL dealers do automatically. When we got to the RMV, we found, suprise suprise, more paperwork was wrong, and they almost didn;t accept the title as a result. Thankfully, they let it slide, but should not have. Overall, I found the whole process to be OK, but I wouldn't rank it any higher then that. After not listening to us, and messing up multiple pieces of paperwork what amounted to 4 times, it was aggravating and very time consuming. The car itself is great, and price was great, but the process was very laxidasical. Instead of the dealer calling and doing the work, we had to do everything, and even doing that, they still screwed up the paperwork 4 times. It's a shame, because in the end we still got a snooty attitude and had to micromanage the whole thing becuase otherwise I'd still be driving a rental. I would rank this as a good dealer IF you know what you want, know how to handle the logistics, and aren't afraid of doing the running around. However, compared to my experiances at Volvo, Mercedes, BMW and even Dodge, I found their customer service to be very lacking. More

Unbelievable customer service. Jeffrey Whitaker, Colin Grinnell and Nancy Mangiafico all went above and beyond to make the purchase of this vehicle possible. Will definitely return to this dealership wit Grinnell and Nancy Mangiafico all went above and beyond to make the purchase of this vehicle possible. Will definitely return to this dealership with future car needs. I left the dealership a totally satisfied customer. More

Wow--what a great car buying experience! Holly (Internet Sales Manager) gave me a very prompt, extremely competitive price. Cavan (Sales Representative) was extremely knowledgeable, very nice, not pushy at Sales Manager) gave me a very prompt, extremely competitive price. Cavan (Sales Representative) was extremely knowledgeable, very nice, not pushy at all, and really listened to me. Nancy (Business Manager) explained all the financial considerations accurately without any push at all to buy the extended warranty packages. I got an incredible deal (with trade-in) on a very nice TSX. I am very happy and highly recommend this dealership. I look forward to getting my car serviced at Prime Acura North and buying my next car there. More

I chose to purchase from Prime Acura for a couple of reasons. The first reason was I found Cavan, the sales consultant, very pleasant to work with. Not only was Cavan patient and quite knowledgeable reasons. The first reason was I found Cavan, the sales consultant, very pleasant to work with. Not only was Cavan patient and quite knowledgeable about the vehicle, he did NOT have the typical "car salesman" demeanor. I have purchased a couple of cars over the years and was dreading the whole process of the sales tactics. Cavan was great! The second reason was the pricing. They came in at a lower price on the car than any of the other Acura dealerships-and each of the accessories were slightly lower as well. Even though the price differential only amounted to a couple to few hundred dollars, it made the whole process less stressful and I didn't feel I needed to negotiate too much. The price was fair. I highly recommend this dealership and especially because of Cavan. More

I walked in and was greeted with just a friendly hello, a handshake and a "welcome." At no point in time did I ever feel pressured. I honestly felt like I was just chatting with a friend. The process was handshake and a "welcome." At no point in time did I ever feel pressured. I honestly felt like I was just chatting with a friend. The process was extremely streamlined and John Rydin made it super easy and so comfortable to transact business. John listened to everything that was important to me and made only appropriate suggestions. In fact, John fine-tuned my needs to help me narrow in on the TL. I was so grateful and will refer everyone that I know to John Rydin and Prime Acura. As long as I am in the area, Prime will always be my first stop when buying an auto. Kudos to such a fantastic operation! More

Went in with agreed upon price of new vehicle based on USAA Car Buying Service. Salesman was very friendly and ok / accepting of price. Only negatives were a) trade-in value of existing vehicle (no-one' USAA Car Buying Service. Salesman was very friendly and ok / accepting of price. Only negatives were a) trade-in value of existing vehicle (no-one's probably ever happy!)and b) lenghty wait for callback from Business Manager to get final numbers, etc. During final sale, they explained extended warranties and was pleasantly surprised that my negative to them did not get pushback / sales job. My experience was very positive and I would highly recommend the dealer and the salesman I had. More

Very Honest and Friendly staff - really worked to put me in the car that worked best for me vice pushing me to a car they were trying to get rid off. Did not feel any sales pressure - just pure help to get in the car that worked best for me vice pushing me to a car they were trying to get rid off. Did not feel any sales pressure - just pure help to get me in a car that I would be happy with. John Rydin in sales and Nancy Mangiafico Business Manager were both great to work with. Filled my car with gas prior to me picking it up and even fed me a Moes sandwich for lunch!! More

From the evening I walked through the door until the afternoon I left with my Acura TSX, my experience at Prime Acura North was exceptional. I had initially stopped to drive a Volvo S60, and at the same afternoon I left with my Acura TSX, my experience at Prime Acura North was exceptional. I had initially stopped to drive a Volvo S60, and at the same time drove an Acura TL. I stopped in at 7 PM, an hour before the showroom closed. John happily stayed almost an hour late so I could drive both cars and determine which vehicle I preferred. I setup an extended test drive of the Volvo S60, and upon arriving to pick it up for the afternoon, I decided it was not for me before even driving it again. John was happy to introduce me to the Acura TSX, and went on a short drive with me. I decided that I would drive it for the afternoon, and after already having removed the stickers from the Volvo S60, John happily went to work again removing them from the Acura TSX so I could take it out. I really enjoyed the car and decided it was for me and I committed to purchase. John then introduced me to Nancy, who was happy to take care of all of my financial paperwork. She went above and beyond to ensure that all I had to do was sign my name a few times and take delivery on the vehicle. I was very pleased upon my arrival to pick up my new car, as it was flawlessly detailed and ready to drive off the lot. John was very willing to help me connect my phone via Bluetooth, as well as show me all of the other features of the car. Having purchased several vehicles, I can honestly say this was the most painless purchasing process ever, and I would happily return to Prime Acura North again. This decision is based completely on the exceptional level of service I received. A big thank you to John and Nancy for all of their efforts, as I know I am a very needy customer! More

I have always had a great experience with Acura and this dealership! My salesperson John Rydin has always been so great to deal with and I truly appreciate the fact that he is not high pressure! I would a dealership! My salesperson John Rydin has always been so great to deal with and I truly appreciate the fact that he is not high pressure! I would and do recommend this dealership to all friends and family! More

The whole team worked together to answer my questions & concerns about purchasing a used luxury vehicle. They know their business success depends on good customer service-their service is 10+. As a woma concerns about purchasing a used luxury vehicle. They know their business success depends on good customer service-their service is 10+. As a woman buying a car without the usual male involvement was a 1st for me, Jim and the team treated me with respect and truly worked to win my business. A VERY female friendly dealership! More