Key Acura of Portsmouth

Long delay in finalizing my bill paperwork. I was told that I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales representative told me that they do not install this thing because dealership did not sell the navigation update product to me. My question is as an Acura dealer why do they not assist the customers with Acura products and parts? More

Great service Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for trade in and great price on my new wheels! More

Welcoming staff & relaxed environment! From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other deal From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other dealers. The staff was so helpful and answered all of my questions, while not being pushy. It was a very streamlined and easy process, from choosing my vehicle, to signing the paperwork, and finally picking up my new car! I really couldn't be more happy with my experience here. I highly recommend this dealership, and I will definitely return for my next vehicle purchase! Thank you Key Acura! More

Amazing Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organ Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organization More

Smooth as butter Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wa Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wanted an Acura so I came into Key, unsure of what to expect and bracing for the usual hard sell. The sales staff was laid back and let me actually make my own choices without pressure, and management was a dream. Needless to say, I had my car picked out, and at a price I was happy with and my trip to the Finance Office was dreaded for no reason. Everything went fabulous and I now have my brand new car sitting in the drive way. Thank you Key Acura! I will refer you to my friends and family for sure and I am looking forward to experiencing the same treatment when I come in for service! More

First Class Dealership! I purchases a Acura RDX from Prime Acura North 2 weeks ago. For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the I purchases a Acura RDX from Prime Acura North 2 weeks ago. For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the utmost respect for my needs and their service was professional all the way. I love my new RDX and look forward to continuing my relationship with Prime Acura North for all my service needs going forward on my RDX. More

You decide Bought a 2012 with 17k miles used from here. We inspected the car and noticed a few minor scratches and door dings before purchasing however the car w Bought a 2012 with 17k miles used from here. We inspected the car and noticed a few minor scratches and door dings before purchasing however the car was so dirty from Salt dust we never saw the underlying severe hail damage. After driving all the way back to maine for the credit union financing and returning just 10 minutes before closing and after giving him the check and finding the car which was (hiding) under the garage. I noticed the hail damage. Spending much time in Colorado I knew how big a deal this was. Thats like 1500-2k damage. My daughter so happy, smiling, and them closing, as well as us leaving the house at 5 am and tired we drove away. Sorry but that should have been disclosed!!! I never expected the need to look for hail damage. And especially at an Acura dealer. You couldn't see it when it was dirty. I am upset with management for even selling this on their lot. And couldn't take the title fee off? Really? They didn't pay squat for that car. Well we did. My daughter is still smiling and we filled their pockets. Every dealership is the same. They notified us the car was as is 3 times. So my fault? Maybe. You decide! More

Not transparent Salesman stated price on vehicle was non-negotiable, market price. Very transparent he said. When we stated believed over market price and was ready t Salesman stated price on vehicle was non-negotiable, market price. Very transparent he said. When we stated believed over market price and was ready to leave he got on his computer and low and behold the Internet price was almost $1500 less. What a shock! We believed he was hoping to get us to buy the car at the higher price knowing what the Internet price was. What he didn't know was, we knew the Internet price too. Would not trust or do business with any Prime. Bought same type vehicle later that same day. More