Key Acura of Portsmouth

Not transparent Salesman stated price on vehicle was non-negotiable, market price. Very transparent he said. When we stated believed over market price and was ready t Salesman stated price on vehicle was non-negotiable, market price. Very transparent he said. When we stated believed over market price and was ready to leave he got on his computer and low and behold the Internet price was almost $1500 less. What a shock! We believed he was hoping to get us to buy the car at the higher price knowing what the Internet price was. What he didn't know was, we knew the Internet price too. Would not trust or do business with any Prime. Bought same type vehicle later that same day. More

Great place to buy an Acura Shout outs to Cavan, Scott, Anthony and Mike. Patient, extremely knowledgeable, considerate and direct. We went through a lengthy process to select Shout outs to Cavan, Scott, Anthony and Mike. Patient, extremely knowledgeable, considerate and direct. We went through a lengthy process to select our new RDX and, throughout, this dealership provided everything we needed to make that happen. Thank you. More

Followed through! I bought a used car through Prime Accura North and had small issue with a nail in the tire causing the low tire pressure indicator to go on right when I bought a used car through Prime Accura North and had small issue with a nail in the tire causing the low tire pressure indicator to go on right when I drove off the lot. Technically this was my responsibility to fix but when I brought it back and told them about the problem they were quick to fix it and apologize for the inconvenience. I appreciate them doing the right thing. I love my new car! More

BEST BUYING EXPERIENCE, VIP Service Best buying experience at this dealership, Unbelievable service from the initial sales process. I would highly recommend this dealership, I've been i Best buying experience at this dealership, Unbelievable service from the initial sales process. I would highly recommend this dealership, I've been in the auto industry for over 10 years and the quality of the staff was top notch. Special thanks to Scott Desrosiers, for providing me the quote over email and also for locating the exact car I wanted. More

very bad experience and management I lease a 2015 tlx brand new, car has giving me issues since day one,tires,tension belt, fuel pump now remember this is a brand new car, and not to me I lease a 2015 tlx brand new, car has giving me issues since day one,tires,tension belt, fuel pump now remember this is a brand new car, and not to mention the other stuff, lost interest in the car cause of the issue that has giving me ,even lost school and work hours for bringing the car to the dealer cause of the issues I feel like I'm getting treated this ways cause im latino,and this people are giving me the run around More

Pleasant Experience Purchasing Used Honda Civic My Granddaughter and I visited over 10 dealerships looking at used vehicles before visiting Prime Acura North to look at a used Honda Civic we had see My Granddaughter and I visited over 10 dealerships looking at used vehicles before visiting Prime Acura North to look at a used Honda Civic we had seen on their website. The car was exactly as advertised on the Prime Acura North website. After taking the car for a test drive we discussed price and quickly struck a deal. Pricing as as shown on the website. While options of extended warranty and car care were offered there was no hard sell and were never on the sales offer sheet. Financing was available at a significantly lower APR than our pre-approved loan via a credit union and we used it. All staff were courteous and respectful. More

BEST BUYING EXPERIENCE EVER I called in about a car and left a message as nobody was at the dealership to take my call. John Rydin promptly got back to me the next day. The car I I called in about a car and left a message as nobody was at the dealership to take my call. John Rydin promptly got back to me the next day. The car I originally called about had been sold but John worked with me to get me into something that fit my needs and budget. After a great test drive John asked me how I liked the car. I felt non of the typical pressure to "buy now" from him. After a very short negotiation we landed on a fair price and proceeded with the deal. Tony in finance was also great. I'm in the process of rebuilding my credit and he did everything he could to get me approved at the best possible rate he could. I wasn't made to feel bad about my less than perfect credit and Tony really bent over backwards for me. Communication was great through the entire process from both Tony and John. This is the second car I've bought from Prime and will be buying my next one here as well. I can't say enough about what a great experience I had. Thank you John and Tony! More

paid for a service.. that was not completed I asked to have a certain item installed on my vehicle while it was in their shop for another service item. I picked up my car, and paid the bill. Did I asked to have a certain item installed on my vehicle while it was in their shop for another service item. I picked up my car, and paid the bill. Did not check the car that night as it was raining and dark. Checked my vehicle later on that weekend... the item I asked to be installed, and PAID for, was never installed or even left in my vehicle. When I called, Mike Cramer, talked to me in his lovely condescending tone. "come by and we'll install them"... um no. I drive 30 mins out of my way, and through the tolls to go here.. I also emailed the advisor who I talked to about having this installed... NO REPLY. awesome customer service.. and I say this with sarcasm. Mike Cramer is horrible... his attitude sucks. They do not want to help you... More

6 trips to the shop in 6 Months! I bought an Infiniti g35x from Prime Acura North about 6 months ago and good god am I glad I purchased an extended warranty on it. This place is an a I bought an Infiniti g35x from Prime Acura North about 6 months ago and good god am I glad I purchased an extended warranty on it. This place is an absolutely scam of a car dealership and I am already looking to get rid of my car because even though its covered I cant keep it out of the shop! The following list is what has been repaired on my car since I bought it 6 MONTHS AGO! Before reading below keep in mind I had my work done at a different Prime Dealership who told me they probably would not have sold me the car and would have sent it to auction. I spent $20,000 on a car and below is what I got in return. 1) When I go to test drive my now car I notice there is water on the inside of my ZENON HEADLIGHT. I told them that was extremely bad for the headlight and it needed to be replaced before I purchased the car as they cost $1500 to replace. They said no problem and told me it was fixed which was actually just them taking it out, drying it off and putting it back in. I needed a new Zenon Headlight 6 days later which cost me $100 because of the warranty. 2) All 4 door actuators (locks) needed to be replaced which Prime North said they would do before I bought it. They lid and I had to make two trips to the shop for two actuators at a time costing me another $200 because of the warranty. Would have been $1400 ALSO on the 6th day I was told the engine needed to be flushed and my oil was old and I needed an oil change. THEY DIDNT EVEN CHANGE THE OIL BEFORE RESELLING THE CAR! 3) Both of my rear break calipers were freezing up 3 months after buying the car, both needed to be replaced. $100 because of warranty. Would have been $750 4) My cruise control broke and it is a major repair so I am waiting to have that fixed. ($100) God knows what it would cost without the warranty. 5) Tire pressure sensor broke and was constantly letting air out of tires and the light was always on. ($100 because of warranty, $700 without warranty) 6) Engine coolant leak, different dealership said it had been that way for a long time. ($100) I would keep going but you get the idea. If you are buying from this dealership you have been warned. I will never go back to this dealership and I wish there was something I could do to give them this car back and get my xxxx money back. More

1. This place is EXPENSIVE - at about $100/hr (really) you get standard work - not excellent work like you'd expect for the super premium cost. 2. The front end desk staff - robots that walk you through you get standard work - not excellent work like you'd expect for the super premium cost. 2. The front end desk staff - robots that walk you through a scripted process to "ensure customer satisfaction". The end result is you end up shaking your head because they don't act like real people - they act like robots. Your forced to work 'through' these people who won't let you speak with the mechanic. 3. My sampling of experiences at this dealership is around 8 visits. EVERY time there is something that gets lost in translation between the front end desk staff and the actual problem with the car. It gets worse: the dealership ALWAYS finds something else wrong with the car regardless of what you bring it in for. 4. There's been some turnover in the front end desk staff lately - this has not helped any of the issues above. 5. There is a weird handoff system when you go to pay your bill - the front desk staff who are supposed to be the holy grail to your customer experience can't even take payment - you must take their paperwork and walk down the hall to talk to someone else (who is usually busy) to actually pay the exhorbitant bill. So I can't talk to the person working on my car, but I can talk to the cashier. Nice. 6. If the car is not under warranty, you WILL be charged about $100 for a diagnostic fee. We all know that a good mechanic can figure out 80% of problems in about 10 minutes - this fee is ridiculous. 7. Loaners are hard to come by - it's a virtual MUST that you need an appointment 1 week in advance to get a loaner while they work on your car. That's all well and good if you know you need major service a week from today - but if your alternator dies, you're out of luck. Sure, they'll "look to see" if they have a car, but 4 times out of 5 they won't. When you boil all of this down, the premium prices charged with the phony and sometimes deceptive service practices are powerful reasons to stay AWAY from this place at ALL costs. Your money will go farther and your satisfaction will be higher some place, indeed, any place else. More