Back

Key Acura of Portsmouth

Portsmouth, NH

4.8
362 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
Contact Dealership

2219 Lafayette Rd #1

Portsmouth, NH

03801

Directions

By Type

Showing 362 reviews

April 10, 2019

Very accommodating We came in on a Friday at closing tile (unbeknownst to us) and the salesman was great with us. We never felt rushed. We test drove the car that night More

by cmassey8
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ducharme, Tyler Plumer
April 10, 2019

When in for service instead bought a new car. We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service departmen More

by eagle102158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rawle Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don McEwen, Amanda Wickert, Michael Ducharme
Apr 10, 2019 -

Key Acura of Portsmouth responded

Thank you for an awesome review of your experience at Key Acura! We love to hear the positive feedback and look forward to a great relationship!

April 10, 2019

Long delay in finalizing my bill paperwork. I was told that I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales More

by Bonedoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rawle Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Wickert
April 10, 2019

Great service Rawle and Mike D. were wonderful! Quick, smooth process and all of my questions were answered with honesty. I had a great experience- great value for More

by Car1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rawle Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Young, Michael Ducharme
April 09, 2019

Welcoming staff & relaxed environment! From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other deal More

by MM0600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don McEwen, Michael Ducharme
April 09, 2019

Amazing Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organ More

by Jamesmc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don McEwen, Amanda Wickert, Connor Baron
April 09, 2019

Smooth as butter Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wa More

by JA3443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don McEwen, Tyler Plumer
March 22, 2019

More intersted in selling me tires I went into Key Acura for a recall issue (fuel pump). They updated the software without issue and performed their 16 or 18 point check and advised me More

by Jim F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't recall service advisor's name
Apr 09, 2019 -

Key Acura of Portsmouth responded

Hello Jim, I am so sorry your initial visit to our dealership was not exceptional. You are correct in your assumption that our building is not exactly up to par. Our staff must not have mentioned that we will begin an extensive renovation this year and our Acura store will be as beautiful as you'd expect. In the meantime, we do have two waiting areas and a television. We also offer fresh fruit, refreshments and a variety of packaged snacks. During any visit to our service department we do perform a complimentary multi point inspection in an effort share maintenance and safety information with you. My regrets that your tire pressures were not adjusted during that check. My hopes are that you will visit us again and see firsthand all the extraordinary changes coming our way.

July 22, 2017

First Class Dealership! I purchases a Acura RDX from Prime Acura North 2 weeks ago. For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the More

by EE1101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
March 12, 2017

You decide Bought a 2012 with 17k miles used from here. We inspected the car and noticed a few minor scratches and door dings before purchasing however the car w More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
...
21
...